The Runnymede Court site is an Anchor site for retirees over 55. It has had poor management for a number if years but has recently got a new site manager in, Lee has really got stuck into the problems... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Runnymede Court, 26th July 2026 From the very first day of meeting the manager I felt very comfortable and welcome which is the reason I felt at ease in getting all the information of Runnymede C... See more
Company replied
I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one. The offer came at a bad time in my personal & family life, but Penny & Jen... See more
Company replied
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start. We’d like to extend our heartfelt thanks to Luca, our housing manager, who went a... See more
Company replied
Company details
- #2 of 2 best companies in Retirement home
- #7 of 9 best companies in Housing association
- #10 of 13 best companies in Non-profit organisation
- #4 of 4 best companies in Retirement village
- #11 of 15 best companies in Retirement Scheme
- #21 of 22 best companies in Aged Care
Written by the company
We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.
Contact info
2 Godwin Street, BD1 2ST, Bradford, United Kingdom
- 0800 731 2020
- customer.relations@anchor.org.uk
- www.anchor.org.uk
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good from head office and the manager…
Good from head office and the manager Shirley has been wonderful. I am very happy living In Warde Chase thank you so much Susan Steele
8 June 2026
Reply from Anchor
Dear Susan,
Thank you for your lovely feedback! We’re so pleased to hear you’ve had a positive experience with both head office and Shirley, and that you’re happy living at Warde Chase.
We wish you continued happiness in your home!
Reply from Anchor
Dear Terence,
Thank you for your kind words! We’re really pleased to hear you’ve found the team very helpful and friendly, and that you’ve had a positive experience.
We wish you continued happiness in your home!
We stayed at the Winchester Hanover…
We stayed at the Winchester Hanover guest room which was managed by Femi.
He was extremely helpful from start to finish and a very kind gentleman. The room was beautifully kept and the grounds and apartments were superb. thank you for being a great host.
11 June 2026
Unprompted review
Reply from Anchor
Dear Colette,
Thank you for your lovely feedback! We’re delighted to hear you enjoyed your stay at the Winchester Hanover guest room and that Femi made such a positive impression with his helpful and kind approach. It’s great to know you found the room and surroundings so well kept.
We wish you continued happiness in your home!
Reply from Anchor
Dear Paul,
Thank you for your positive feedback! We wish you continued happiness in your home!
Smooth signing up and moving in.
The sogn up process was smooth and staff were helpful and professional.
25 June 2026
Reply from Anchor
Dear Len,
Thank you for your kind feedback! We’re delighted to hear the sign-up process was smooth and that our team were helpful and professional throughout.
We wish you lots of happiness in your new home!
Reply from Anchor
Dear Mark,
Thank you for your kind words! We’re delighted to hear Barbara was so helpful and made such a positive impression.
We wish you lots of happiness in your home!
It was very easy and straightforward…
It was very easy and straightforward all questions were answered and the move was so easy
22 June 2026
Reply from Anchor
Dear Patrick,
Thank you for your kind feedback! We’re delighted to hear everything was easy and straightforward, and that all your questions were answered to make your move smooth.
We wish you lots of happiness in your new home!
My move
A quick talk withe manager all sorted very quickly people here very friendly apartment spotless a very good experience
12 June 2026
Reply from Anchor
Dear Glenys,
Thank you for your lovely feedback! We’re so pleased to hear everything was sorted quickly with the manager, and that you’ve found the team friendly and your apartment spotless. It’s great to know you’ve had such a positive experience.
We wish you lots of happiness in your home!
Staff very helpful and friendly
Staff very helpful and friendly, cozy atmosphere,very homey.
19 June 2026
Reply from Anchor
Dear Guldal,
Thank you for your kind feedback! We’re so pleased to hear you’ve found the team helpful and friendly, and that the atmosphere feels cosy and homely.
We wish you continued happiness in your home!
Reply from Anchor
Dear Mr R Wosket,
Thank you for your kind words! We’re really pleased to hear you’ve found both the team and your flat to be great.
We wish you lots of happiness in your home!
A warm welcome and a first class tour…
A warm welcome and a first class tour by Mel, nice flat and good sign up for the tenancy agreement.
25 June 2026
Reply from Anchor
Dear John,
Thank you for your lovely feedback! We’re delighted to hear you had a warm welcome and that Mel made your tour and sign-up experience smooth and positive. It’s great to know you’re happy with your new flat.
We wish you lots of happiness in your new home!
Already put a complaint in
26 June 2026
Reply from Anchor
Dear G Cain,
Sorry you have had to put a complaint in, hopefully our Customer Relations team will be abe to respond to any concerns you may have.
The whole building is very well kept…
The whole building is very well kept and the warden is lovely and very helpful. Such a friendly welcoming place. I used to work there as a carer for a lady there and I've always wanted to live there. Many thanks.
2 July 2026
Reply from Anchor
Dear Lynne,
Thank you for your lovely feedback! We’re so pleased to hear that you’ve found the team friendly and helpful. We wish you continued happiness in your home!
Staff are friendly and helpful and I…
Staff are friendly and helpful and I like my apartment great location near town centre in st Ives with well maintained gardens i am very happy here
2 July 2026
Reply from Anchor
Dear John,
Thank you for your kind words! We’re so pleased to hear that the staff have been friendly and helpful and you are happy with the location. We wish you continued happiness in your home!
Good homes to live in and a very good…
Good homes to live in and a very good support services available to residents if needed we are very happy with all they have done for us so far keep up the good work.
2 July 2026
Reply from Anchor
Dear Adrian,
Thank you for your lovely feedback – we’re so pleased to hear you’re happy in your home and that our support services have been there when needed. It’s great to know you feel well supported.
We wish you continued happiness in your home!
Everything was quick and simple
Everything was quick and simple, and very friendly staff made it enjoyable.
23 June 2026
Reply from Anchor
Dear Mr Robinson,
Thank you for your kind words! We’re so pleased to hear that the staff have been helpful and supportive. We wish you continued happiness in your home!
Marina Court & Anchor.
Anchor have been extremley helpful in housing me in Tewkesbury. It has been a stressful time but made so much easier from the staff. The location is near to rown on bus routes. I am very happy.
29 June 2026
Unprompted review
Reply from Anchor
Dear Mark,
Thank you for your lovely review! We’re so pleased to hear that our team has been able to support you during what’s been a stressful time and make the process easier. It’s also great to know you’re enjoying the convenient location and transport links in Tewkesbury.
We wish you lots of happiness in your new home!
Reply from Anchor
Dear Alan
Thank you for your kind review! We’re delighted to hear you’re enjoying your lovely flat and the friendly community.
We wish you lots of happiness in your home!
Really good evening
Really good evening, staff were friendly and helpful, food was spot on and spoilt with lovely views, thankyou
27 June 2026
Unprompted review
Reply from Anchor
Dear Chris
Thank you for your 5 star review!
Leigh and Nicki were so very helpfull…
Leigh and Nicki were so very helpfull in finding this
apartment and helped with the form filling for the council
8 May 2026
Reply from Anchor
Dear Julian
Thank you for your kind review! We’re so pleased to hear that Leigh and Nicki were so helpful in finding your apartment and supporting you with the council forms—it’s great to know they made the process easier for you.
We wish you lots of happiness in your new home!
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