Runnymede Court, 26th July 2026 From the very first day of meeting the manager I felt very comfortable and welcome which is the reason I felt at ease in getting all the information of Runnymede C... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start. We’d like to extend our heartfelt thanks to Luca, our housing manager, who went a... See more
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I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one. The offer came at a bad time in my personal & family life, but Penny & Jen... See more
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We are highly impressed and appreciative of the new manager Lee, he has been empathetic, he communicates well, we feel heard and listened to. He is a dedicated manager that gets things done. He won't... See more
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Company details
- #2 of 2 best companies in Retirement home
- #7 of 9 best companies in Housing association
- #10 of 13 best companies in Non-profit organisation
- #4 of 4 best companies in Retirement village
- #11 of 15 best companies in Retirement Scheme
- #21 of 22 best companies in Aged Care
Written by the company
We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.
Contact info
2 Godwin Street, BD1 2ST, Bradford, United Kingdom
- 0800 731 2020
- customer.relations@anchor.org.uk
- www.anchor.org.uk
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
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Leigh and Nicki were so very helpfull…
Leigh and Nicki were so very helpfull in finding this
apartment and helped with the form filling for the council
8 May 2026
Reply from Anchor
Dear Julian
Thank you for your kind review! We’re so pleased to hear that Leigh and Nicki were so helpful in finding your apartment and supporting you with the council forms—it’s great to know they made the process easier for you.
We wish you lots of happiness in your new home!
Lovely place and very friendly staff…
Lovely place and very friendly staff and it felt like home just walking into the building
24 June 2026
Reply from Anchor
Dear Julie,
Thank you for your lovely review! We’re so pleased to hear you felt at home from the moment you walked in and that our team made such a positive impression.
We wish you lots of happiness in your home!
I feel truly blessed to be living in…
I feel truly blessed to be living in Anchor Housing Redman King Eastbourne. Its like a beacon on a foggy night feeling!!! The staff are lovely and very helpful. Thank you Anchor Housing 🙂
8 April 2026
Reply from Anchor
Dear Ms Bledzski,
Thank you for your wonderful review! We’re delighted to hear how much you enjoy living at Redman King in Eastbourne and that the team has made such a positive difference. It’s lovely to know it feels like a true home to you.
We wish you continued happiness in your home!
I realy like how much attention is paid…
I realy like how much attention is paid to cleanliness here. The residents are nice and friendly and I appreciate the manager's help during my move and while I was settling in. I have nothing bad to say about Anchor and I also like that it is a pet friendly place.
23 June 2026
Reply from Anchor
Dear Elzbieta,
Thank you for your lovely review! We’re so pleased to hear how much you value the cleanliness and friendly community, and that you felt supported by the manager during your move. It’s great to know the pet-friendly environment has been a positive too.
We wish you lots of happiness in your home!
The manager is very informative.
The manager is very informative.
Fees are paid for maintenance but I found the cleanliness wanting on the the stairs and passages.
8 June 2026
Reply from Anchor
Dear Yvonne,
Thank you for your feedback. We’re pleased to hear you’ve found the manager helpful and informative, but we’re sorry to learn that the cleanliness of the stairs and passages hasn’t met your expectations.
Your comments are important, and we’d encourage you to raise this directly with your location manager. If you’d prefer, you can also contact our Customer Relations team on 0345 602 5516 or at customer.relations@anchor.org.uk so this can be looked into further.
My partner and I moved into an Anchor…
My partner and I moved into an Anchor Home in Ruislip Middlesex about two years ago. We looked forward to moving into our own home, however two years on we regret moving here. The family members of another tenant here have made our lives here hell. They use our facilities, there was evidence on cannabis smoking on the premises, and on more than one occasion one of the family members of the tenant verbally abused some of the elderly residents here, leaving one visibly shaken. The police were called here on one occasion after a report of cannabis on the premises and verbal abuse was reported. We reported this to Anchor, who initially looked as if they were doing something about it. It's been 6 months and these people are still here. Anchor say these people are allowed to visit, but they're not visitors. I've seen one of the family members late in the evening wearing a night gown walking her dog, she's clearly staying here still, despite apparently being told she isn't allowed to. At a recent tenants meeting the a family member of the tenant openly admitted he was homeless and "living in his car" I don't see how this is our problem. Moreover it became apparent to many of us at the meeting we had recently that the family members of the tenant had more sympathy than us, the actual tenants. All in all I am very disappointed with how this is being handled, and kind of makes Anchors slogan of Enjoy Living In Later Life a bit of a joke really. Also Anchor changed their policy meaning you can no longer transfer to another location if you're not happy. Sadly my retirement living here is not is as enjoyable as I hoped it would be. Funny how the actions of one family can spoil he overall enjoyment of living in a housing development such as this. I hope that Anchor one day changes their policy to allow transferring to another development. No one should have to put up with this, especially in an over 55s development.
22 June 2026
Unprompted review
Reply from Anchor
Dear Lee,
We’re very sorry to read about your experience and the concerns you’ve raised about safety and behaviour within your community. This clearly isn’t the standard we want for our residents, especially in a retirement setting.
We’d really like the opportunity to look into this further. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk so they can review your concerns in detail and support you appropriately.
My one bedroom flat was lovely …
The one bed room flat I was given was lovely. I felt at home as soon as I walked into it. The reason for 4 stars instead of five, was the fact that when I moved in, I found items that the last tenant had left behind and there were also three contractor jobs needing done.
18 May 2026
Reply from Anchor
Dear Carol
Thank you for your review! We’re delighted to hear you felt at home so quickly and that you’re pleased with your flat.
We’re sorry to hear there were items left behind and some outstanding contractor jobs when you moved in – this isn’t the experience we aim to provide. Your feedback is really helpful and will be taken on board.
We wish you continued happiness in your home!
Easy journey to our new home
The journey to finding and moving into our new home was made easy by the wonderful staff at Anchor. We have settled into our new home really well.
15 May 2026
Reply from Anchor
Dear Jill
Thank you for your lovely review! We’re so pleased to hear that the journey to finding and moving into your new home felt easy, and that our team supported you along the way. It’s wonderful to know you’ve settled in so well.
We wish you lots of happiness in your new home!
Helpful staff
I am about to move into an Anchor property so it is rather early to leave a review. However I would like to praise the manager at the scheme who has been so friendly and helpful. She has made every effort to make me feel welcome.
22 June 2026
Reply from Anchor
Dear Elizabeth
Thank you for your lovely review! We’re so pleased to hear the scheme manager has made you feel welcome and supported as you prepare to move in.
We hope the move goes smoothly and that you settle in quickly—we wish you lots of happiness in your new home!
Reply from Anchor
Dear Lynette,
Thank you for your kind words! We’re so pleased to hear that the manager, staff and carers have been helpful and supportive. We wish you continued happiness in your home!
Just recently moved into Oakwood Court…
Just recently moved into Oakwood Court . I love it . Everyone is so friendly and made it easy for me to fit in .
The manager is really good at her job and helped me to make things run smoothly
The best thing I did. Perfect for this time in my life
29 May 2026
Reply from Anchor
Dear Mrs Banks,
Thank you for your lovely review! We’re delighted to hear how much you’re enjoying life at Oakwood Court and that everyone has been so welcoming. It’s great to know the manager has supported you to settle in smoothly.
We wish you lots of happiness in your new home!
From the first phone call offering my…
From the first phone call offering my flat to moving in was a great experience, communication was good , appointments were kept, any questions I had were answered with good advice
11 May 2026
Reply from Anchor
Dear Roger,
Thank you for your lovely review! We’re delighted to hear that everything—from the first call to moving in—went so smoothly, and that communication and support along the way made a difference.
We wish you lots of happiness in your new home!
CALLERTON COURT
I have just moved into callerton court at westerhope. I found Hazel, the manager to be so helpful. She showed me round the whole place and answered lots of questions I had, nothing was any problem. When I went back to sign the tenancy agreement hazel was very professional and took me through all the paperwork. I am so looking forward to living here and meeting people who live there. Excellent customer service Hazel.
19 June 2026
Unprompted review
Reply from Anchor
Dear Janet
Thank you for your lovely review! We’re delighted to hear you’ve had such a positive experience moving into Callerton Court.
It’s great to know Hazel has been so helpful, professional and supportive—your kind words will be shared with her. We hope you enjoy settling in and meeting your new neighbours.
We wish you lots of happiness in your new home!
Only 1 star so i can write this
Only 1 star so i can write this. Anchor/Hanover have hit rock bottom. All they bother about is getting money, they dont answer cmplaints. Dont tell me to contact customer services, i tried that and got nowhere
19 June 2026
Unprompted review
Reply from Anchor
Dear Lynn,
Thank you for your lovely feedback! We’re so pleased to hear you felt at ease from the start. We wish you lots of happiness in your home!
Recently moved in
Everyone friendly & helpful. Special shout out to Diane who has been a great help.
15 June 2026
Reply from Anchor
Dear Alan,
Thank you for your kind words! We’re delighted to hear you’ve found everyone friendly and helpful. It’s lovely to know Diane made such a positive impact—she’ll be so pleased. We wish you lots of happiness in your home!
…anchor housing
I didant have to wait to long after i applied when i came to view sharon was very helpful showed me round e everywhere
11 May 2026
Reply from Anchor
Dear Douglas,
Thank you for your kind feedback! We’re so pleased the process was quick and that you didn’t have to wait long to view your home. It’s great to hear Sharon was so helpful showing you around. We wish you lots of happiness in your home!
Reply from Anchor
Dear Andy,
Thank you for your kind feedback! We’re really pleased to hear that communication was clear and helpful throughout. We wish you lots of happiness in your home!
Staff very helpful and kind
Everyone very kind and helpful staff are very supportive and helpful. Well looked after
15 June 2026
Reply from Anchor
Dear Mr Simons,
Thank you for your lovely feedback! We’re so pleased to hear that you’ve found the team kind, supportive and helpful, and that you feel well looked after.
We wish you continued happiness in your home!
I'm a new tenant and my manager has…
I'm a new tenant and my manager has been really patient with me, helpful and honest
15 June 2026
Reply from Anchor
Dear Neil,
Thank you for your lovely feedback! We’re so pleased to hear that your manager has been patient, helpful and honest as you settle into your new home – it really makes a difference.
We wish you lots of happiness in your new home!
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