Runnymede Court, 26th July 2026 From the very first day of meeting the manager I felt very comfortable and welcome which is the reason I felt at ease in getting all the information of Runnymede C... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start. We’d like to extend our heartfelt thanks to Luca, our housing manager, who went a... See more
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I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one. The offer came at a bad time in my personal & family life, but Penny & Jen... See more
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We are highly impressed and appreciative of the new manager Lee, he has been empathetic, he communicates well, we feel heard and listened to. He is a dedicated manager that gets things done. He won't... See more
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Company details
- #2 of 2 best companies in Retirement home
- #7 of 9 best companies in Housing association
- #10 of 13 best companies in Non-profit organisation
- #4 of 4 best companies in Retirement village
- #11 of 15 best companies in Retirement Scheme
- #21 of 22 best companies in Aged Care
Written by the company
We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.
Contact info
2 Godwin Street, BD1 2ST, Bradford, United Kingdom
- 0800 731 2020
- customer.relations@anchor.org.uk
- www.anchor.org.uk
4.2
Great
2k reviews
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Replied to 79% of negative reviews
Typically replies within 1 week
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Finally showed some compassion and…
Finally showed some compassion and professionalism
8 October 2025
Reply from Anchor
Dear Vanessa,
Thank you for sharing this feedback. We’re pleased to hear you’ve experienced compassion and professionalism, and we appreciate you recognising that. Your comments are important to us and help reinforce the standards we aim to deliver.
Just moved in
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start.
We’d like to extend our heartfelt thanks to Luca, our housing manager, who went above and beyond to prepare everything for our arrival. He answered every question with patience and clarity and made us feel supported during a typically stressful time. Thanks to his professionalism and kindness, we felt at home right away.
We’re grateful for the sense of community and care Anchor association fosters, it’s made all the difference as we begin this new chapter.
2 June 2026
Reply from Anchor
Dear Joss,
Thank you for such a lovely review. We’re delighted to hear your move went smoothly and that you felt so welcomed from the very start.
It’s great to hear how supportive Luca was in preparing everything for your arrival — we’ll be sure your kind words are shared with him. We’re also really pleased you’re already feeling the sense of community and care that matters so much.
We wish you lots of happiness in your new home!
abysmal
abysmal , all about taking your money but wont pay out for anything , 20 year old dangerous boilers falling apart and still wont replace
1 June 2026
Unprompted review
Reply from Anchor
Dear John,
We’re really sorry to hear how unhappy you are and that you’re concerned about the condition and safety of the boilers — that’s understandably worrying.
We’d encourage you to contact our Customer Relations team so these concerns can be properly reviewed. You can reach them on 0345 602 5516 or email customer.relations@anchor.org.uk, where they can look into this in more detail.
Very clean and lovely manager♥️
2 June 2026
Reply from Anchor
Hi, thank you for your lovely feedback. We’re really pleased to hear you’ve found everything very clean and that the manager has made such a positive impression. We wish you continued happiness in your home!
So far,I can only say that since I have been dealing with Anchor housing is has been positive. All the people I dealt with they are very professional, helpful and patient when it comes to explain.
So far all I can say is that dealing with Anchor in general has been very good. Every time I dealt with a member of staff they all have been extremely professional, helpful and patient. I also like to add that again so far I feel happy,safe and relaxed.
2 June 2026
Reply from Anchor
Hi Joe, thank you for your lovely review. We’re really pleased to hear your experience with Anchor has been positive and that our team have been professional, helpful and patient throughout. It’s great to know you’re feeling happy, safe and relaxed in your home. We wish you continued happiness in your home!
My experience with anchor is the way…
My experience with anchor is the way they care for each other and their good services
14 May 2026
Reply from Anchor
Hi George, thank you for your feedback. We’re really pleased to hear you value the care shown and the service you’ve received. We wish you continued happiness in your home!
My manager Mel was extremely helpful…
My manager Mel was extremely helpful and put my mind to rest dealing with universal credit and housing benefits.
1 June 2026
Reply from Anchor
Hi Irene, thank you for your lovely review. We’re really pleased to hear Mel was so helpful and supportive in putting your mind at rest with universal credit and housing benefit matters. We wish you continued happiness in your home!
The manager is very kind and helpful…
The manager is very kind and helpful also most of the tenants
1 June 2026
Reply from Anchor
Thank you for your feedback. We’re really pleased to hear you’ve found the manager kind and helpful, and that most of the tenants have been welcoming too. We wish you continued happiness in your home!
Very efficiently handled
Very efficiently handled, helpful and pleasant staff. Accommadation clean tidy and in a pleasant area.
Only drawback is poor car parking availability that is an issue!
12 May 2026
Reply from Anchor
Thank you for your feedback. We’re really pleased to hear you found the staff helpful and pleasant, and that you’re enjoying the clean, tidy accommodation in a pleasant area. We understand car parking can be limited at some locations, and appreciate you raising this. We wish you continued happiness in your home!
Anchor sign up
Anchor made my tenancy sign up pleasurable and helpful. They went through everything I needed to know and were thorough from beginning to end.
22 May 2026
Reply from Anchor
Hi Debbs, thank you for your lovely review. We’re really pleased to hear your tenancy sign‑up was made easy and that the team were helpful and thorough from start to finish. We wish you lots of happiness in your new home!
A very good and welcoming service
7 May 2026
Reply from Anchor
Hi Gary, thank you for your feedback. We’re really pleased to hear you’ve found the service very good and welcoming. We wish you continued happiness in your home!
Jayne Hancock the manager was very…
Jayne Hancock the manager was very helpful the people we have seen while going to the bungalow have all been very pleasant and have time of day for you would highly recommend Anchor Housing to all our friends
21 April 2026
Reply from Anchor
Hi Keith, thank you for your lovely review. We’re really pleased to hear that the manager, Jayne, has been so helpful and that you’ve found everyone welcoming and pleasant when visiting the bungalow. We’ll be sure to pass on your kind comments to Jayne. We really appreciate your recommendation and wish you lots of happiness in your home!
I’ve just moved in and I’m very happy…
I’ve just moved in and I’m very happy with Anchor. Everyone has been friendly and the manager has been very friendly and helpful.
1 June 2026
Reply from Anchor
Hi Tina, thank you for your lovely feedback. We’re really pleased to hear you’ve settled in well and that you’ve found everyone friendly and the manager so helpful. We wish you lots of happiness in your new home!
Support from staff and smooth process.
20 May 2026
Reply from Anchor
Dear Paul,
Thank you for your kind feedback. We’re really pleased to hear our team were supportive and that everything went smoothly for you. We wish you lots of happiness in your new home!
Sofea
One of your biggest assets Is Sofia your manager, even though she has been busy she will have time to help you. I like the people and how it flows. Many thanks
1 June 2026
Reply from Anchor
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear how supportive you’ve found the team, and it’s wonderful to see Sofia recognised as such a real asset. We’re so pleased you like the people and the way everything flows. We wish you lots of happiness in your home!
Reply from Anchor
Dear Karl,
Thank you for your kind feedback. We’re really pleased to hear you found the application straightforward and the team easy to talk to. We wish you lots of happiness in your new home!
Absolutely no concern for disabled employee
You are badgered and stressed from the second you start. Very clicky if your face doesn’t fit you have no chance. The manager is a complete bully who believes everyone is below him. He thinks every one is disposable.
After a serious medical condition in July 2025 I had to work from home. No essential equipment was provided after an occupational health assessment the recommendation to provide equipment was rejected.
It was only after I contacted occupational health myself for a second assessment and sent the report to my team leader that any equipment was provided after several months.
Anchor advertise they are inclusive but the fact is knowing my disabilities they provided nothing to support me or provide any equipment until December several months after my medical incident
I was left disabled Anchor advertise they are disabled friendly but it’s all lip service they provided nothing to enable me to do my job.
After my fixed term contract ended in February I took up the lack of support with the department manager . He was rude and arrogant compared my disability with the menopause I was disgusted.
After leaving anchor I raised a grievance in March which Anchor delayed in addressing. After I received the outcome in May I contacted ACAS who said due to anchors delay in addressing my grievance the timeline to go to a tribunal had expired
Disgusted in the way I was treated as a disabled employee and regret ever working for Anchor.
3 February 2026
Unprompted review
Reply from Anchor
Dear Customer,
Thank you for your comment, which we take seriously. We are keen to learn more about your experience, please contact us at ManagerDirect@anchor.org.uk.
My husband and I were in top places for…
My husband and I were in top places for a property which we viewed Unfortunately my husband passed away 2 weeks later and was told these bungalows are only for couples although I know single people are in them.
I think its disgusting that I am now being penalised for my husband passing away.
Whether it's one or two people living in accommodation you still receive same rent .
20 November 2025
Unprompted review
Reply from Anchor
Dear Eleanor,
Hi Eleanor, we’re very sorry to read about your experience, and we’re truly sorry for your loss. We understand how upsetting this situation must feel at such a difficult time.
Decisions about allocations are made in line with our Housing Allocations Policy, but we appreciate that individual circumstances matter and should be considered sensitively. If you’d like this reviewed or discussed further, please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk, who can look into your concerns properly.
we have handed our notice the lady is…
we have handed our notice the lady is still screaming it
shows what a motley crew they are all the letters and calls from council ect have fallen on deaf ears the anchor for profit are jumping with joy they have done nothing for the lady or us they even offered us 50£ for a letter which stated we can have a priority move they
blocked that and the 50£ bribe keep dreaming we have not finnished we would like to thank those who did nothing mainly the manager who blocked every move with a sneer &smirk who was a towering pile of wrongfull facts the other three were totaly inept not one spoke to us they wanted one of us to go to a meeting and have 4 poss five managers browbeet us into keeping quiet i had to check my fingers were still there after a handshake
yes i have finnished now regards all johnny walker
28 May 2026
Unprompted review
Reply from Anchor
Dear Mr Micheal Cook,
Thank you for your lovely feedback! We’re delighted to hear Stephanie G made such a positive impression. We wish you lots of happiness in your home!
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