Anderson Carpet One Floor & Home Reviews 

122
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Great products, both carpeting and LVP, we had 1500 square feet of condo completely done by them. Workmanship is outstanding! Not a trim piece missed or a tack strip exposed. Finishing quarter-round w... See more

Company replied

Rated 4 out of 5 stars

Anderson did a large install of carpet and wood flooring...the installation was great and they went above and beyond, but there were a few follow up items that needed attention. They took care of eve... See more

Company replied

Rated 2 out of 5 stars

Salesperson was pleasant but lacking in product knowledge. She recommended Cortec flooring for our new 3-season room. Our order was placed and the flooring was delivered on time. Upon reading the c... See more

Company replied

Rated 5 out of 5 stars

We needed carpet for two bedrooms, & decided to see what Anderson Carpet had to offer. The staff in the store was extremely helpful without being pushy, & we were allowed to check out several sample... See more

Company replied

Company details

  1. Flooring contractor
  2. also in
  3. Business-to-Business service
  4. Handyman

Information provided by various external sources

Since 1976, it has been our pleasure to serve the flooring needs of southern Delaware. We offer the largest selection in the area as well as excellent service and installation. We provide free measurements and same day or next day estimates, and many of our products carry the Beautiful Guarantee--if you aren't happy with your floor for any reason, we'll replace it at no cost.


Contact info

4.1

Great

TrustScore 4 out of 5

122 reviews

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4.1

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(122)

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Rated 1 out of 5 stars

Poor service

My purchases of padding for throw rugs have consistently been delayed and I have often received mixed messages concerning payment and delivery. I will not be purchasing anything from this company again and I suggest others do the same.

5 November 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Hi Stu,

As you are now aware, the salesperson failed to inform you upfront that custom cut padding orders must be paid in advance of pick-up so unfortunately the padding was not ready when you expected it. Once we spoke with you and explained what occurred, you were incredibly grateful for the explanation and even more surprised and delighted when we delivered the padding to your door for free, refusing to accept payment. We are so grateful for your business and the second chance!

Rated 5 out of 5 stars

I had a previous excellent experience…

I had a previous excellent experience with Anderson Carpet but Chris and Bill hit it out of the park! I made a measurement mistake and when they arrived to lay the carpet it was too big by several feet. Without a complaint they took it back to the warehouse, recut it, rebound it and gave me rebound extra pieces. They were actually cheerful!!!! Made my day!! They are the best.

27 August 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

We're always more than happy to go the extra mile for our customers, Connie! Thank you for the compliments about Chris and Bill, we're thrilled to hear she was a great help when purchasing your new carpet. We appreciate your great feedback and recommendations.

Rated 5 out of 5 stars

I purchased an indoor outdoor rug a few…

I purchased an indoor outdoor rug a few weeks ago.
it was exactly what I was looking for. Priced fairly and the Staff couldn't be more professional.

27 August 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Hi Ellen, thanks so much for the all of the positive feedback. We're so happy to hear you had a great shopping experience with us and we hope to see you again very soon!

Rated 5 out of 5 stars

The process of selecting carpet

The process of selecting carpet, delivery, and installation was seamless and easy. Thanks to Ashley Wilson and the installation team for their professionalism.

27 August 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Hi Alan, we're so happy you had a fantastic shopping experience with Ashley and our team. We strive to give our customers friendly and helpful customer service at all times and can't wait to work with you again!

Rated 5 out of 5 stars

Great service

Great service. Great product. Very professional delivery people.

27 August 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Thank you for taking the time to share your great experiences with us, Cathy & Steve! We appreciate the feedback and can't wait to work with you again in the future.

Rated 5 out of 5 stars

The crew that installed our dining room…

The crew that installed our dining room wood floor arrived promptly
and cleaned up after themselves and did an excellent job , as did the crew that installed the carpeting and pad in our master bedroom.

27 August 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Hi Claire, we thank you for supporting local businesses and are so happy to hear about your wonderful experience with us. Thank you for the compliments to our team and we hope to work with you again in the future. Enjoy your new flooring!

Rated 5 out of 5 stars

Great customer service

Great customer service, selection and good pricing. My self and other family members have bought from this establishment over the last 10 years and I do in fact highly recommend.

27 August 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

We're passionate about what we do and always want it to show through our work, James! Thanks for the great review!

Rated 5 out of 5 stars

Great customer service

Very helpful and I was on a tight schedule and they rushed the install for me! Definitely would go back to them again

27 August 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Hi Debra, thanks for the great review. We aim to provide the best customer service in town and hope to work with you again soon!

Rated 5 out of 5 stars

GREAT JOB

GREAT JOB, GREAT CUSTOMER SERVICE, GREAT SALE ASSOC.

27 August 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Thanks for your review, Steve. We hope to work with you again soon!

Rated 5 out of 5 stars

Outstanding service.

Outstanding service. Anderson Carpet has been my go to place for many years. They always deliver ...four stars. Roy Anderson. And I am not a relative.

3 July 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Thank you, Roy, for sharing your experience! We're thrilled that you are so happy. Please let us know if there is ever any questions we can help with!

Rated 5 out of 5 stars

Good product

Good product, Good service

3 July 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Thank you so much for the positive review, Catherine! We hope to see you again soon!

Rated 5 out of 5 stars

From start to finish an extremely…

From start to finish an extremely pleasant experience - dealing with the order desk - scheduling dept and craftmanship of 2 men that installed the carpet - it looks lovely and we are 100% satisfied.

When we came in - we appreciated that the sales representative was knowledgeable - paid attention to the quality we were looking for w/o going over the top. She was not hard sell (always a turn off) and we walked away feeling very confident about Anderson Carpet!

THANK YOU.

2 July 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Thank you, Daniel & Pat! We're always striving to give our customers the very best service we can and appreciate it when it's noticed. If there's ever anything we can do in the future, please don't hesitate to give us a call. Cheers!

Rated 5 out of 5 stars

Easy to do business with

Easy to do business with, quality rugs. Delivery of the area rugs was timely and Chris made sure we were happy before he left.

2 July 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Thank you, Rick & Jane, for sharing your experience! We're thrilled that you are so happy. Please let us know if there is ever any questions we can help with!

Rated 5 out of 5 stars

Prompt

Prompt, courteous, knowledgeable. Couldn't be more pleased.

2 July 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Thanks for sending us your feedback, Susan. Have a great day!

Rated 2 out of 5 stars

My experience in the show room was…

My experience in the show room was great. Very attentive and product knowledgeable. The in home measurement went smoothly. I love the carpet. It looks great in my home. The installer team needs more training on customer relations and being responsive to the homeowner.
Overall a very good experience.

2 July 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Hi Nancy, we are very sorry to hear this because at Carpet One, we strive to give the best experience to all customers from start to finish of a project. Would you mind giving us a call at (302)2273244 so we can look into this further? Thank you.

Rated 5 out of 5 stars

very professional installers

25 May 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Thank you so much for the positive review, Joan! We hope to see you again soon!

Rated 5 out of 5 stars

Very reliable

I've worked with Anderson's for many years. They do a great job and are always there when they say they will be. Very reliable and great to work with!

24 May 2018
Unprompted review
Anderson Carpet One Floor & Home logo

Reply from Anderson Carpet One Floor & Home

Thank you, Hal & Cindy, for taking the time to share the quality of your experiences with us. We are thrilled you have enjoyed working with us!

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