Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more
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Review summary
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Reviews shaping this summary
I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more
With global supply issues and seriously limited availablility of stock for certain purchases, Andertons kept me informed every step of the way and offered options should that have been useful. When de... See more
Guitar arrived in pristine condition within a few days of sorting out import duties but unfortunately had some issues with the wiring harness. My local shop was able to get everything sorted for about... See more
Company details
- #30 of 44 best companies in Musical instrument shop
- #4 of 4 best companies in Drum Shop
- #12 of 15 best companies in Guitar Shop
- #4 of 4 best companies in Piano Shop
- #7 of 8 best companies in Used Musical Instrument Shop
Written by the company
For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.
Contact info
58-59 Woodbridge Road, GU1 4RF, Guildford, United Kingdom
- 01483 456777
- help@andertons.co.uk
- www.andertons.co.uk
Great Offers On Guitars, Synths & More
4.7
Excellent
2k reviews
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Great service
My order was processed and dispatched very quickly arrived very well wrapped. It was a B stock guitar which was exactly as described. Great value. Great service.
9 July 2026
Behringer sds-3 came with UK power…
Behringer sds-3 came with UK power plug. This shipped to usa so i would imagine a usa power adapter / converter would be included. Otherwise the delivery was quick only took about 11 days.
1 July 2026
On the ball and knowledgeable staff
On the ball and knowledgeable staff. Watched the vids before hand and it was exactly as it said on the tin. Well done A.
14 July 2026
Quick service
Quick service, excellent communication and items as described. Really pleased with my Pearl Midtown
8 July 2026
I reported a problem about the item I…
I reported a problem about the item I had received and I felt the customer service was exceptional. They replied straight back and gave me options to resolve the problem and compensate me for any inconvenience. I massively appreciate this level of customer service and would definitely use again.
8 July 2026
Another great experience
Another great experience. Anderton’s are an awesome company with really helpful staff.
15 July 2026
Great experience with Andertons
Great experience with Andertons. Would happily use them again.
15 July 2026
Helpful staff who care and are…
Helpful staff who care and are knowledgeable. Nice shop layout too.
30 June 2026
Great service and price
Great service and price. Arrived as promised on time.
Very pleased with my purchases .
15 July 2026
I ordered my NUX effect pedal and it…
I ordered my NUX effect pedal and it was delivered in a matter of days. The pedal is amazing. Great job!!
8 July 2026
Andertons brilliant as always
Andertons never disappoint. Always carry a range of exciting gear. Quick delivery and excellent customer service. Their youtube channel very good.
8 July 2026
Ordering D’Angelico semi hollow. The ordering process was very…
The whole ordering process was very quick and transparent. A lot of information was provided on the customs and tax Situation for international orders. Finally, I received my guitar very quickly. I am very satisfied with the instrument and the ordering process. Well done Andertons team. Thanks!
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Case had some damage and the guitar…
Case had some damage and the guitar wasn’t setup well at all, looked to me like it hadn’t been checked properly if at all before shipping.
15 July 2026
Reply from Andertons Music Co.
Hi there,
Thank you for taking the time to leave your review. I'm sorry to hear that your guitar case arrived damaged and that the guitar wasn't set up to the standard you were expecting.
We'd like the opportunity to look into this further and understand exactly what happened. A member of our Customer Service team will be in touch with you shortly to discuss your experience in more detail and work towards a suitable resolution.
Kind regards,
Matt Beesley
Customer Service Manager
Product came as advertised and promptly.
22 June 2026
There are many good retailers, but I think you're the 'all- round' best of all.
It was the best price, and very, very fast delivery. Really well packaged. And I love the online video reviews by Jack and co. Keep up the good work my friends!
14 July 2026
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