Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more
With global supply issues and seriously limited availablility of stock for certain purchases, Andertons kept me informed every step of the way and offered options should that have been useful. When de... See more
Guitar arrived in pristine condition within a few days of sorting out import duties but unfortunately had some issues with the wiring harness. My local shop was able to get everything sorted for about... See more
Company details
- #30 of 44 best companies in Musical instrument shop
- #4 of 4 best companies in Drum Shop
- #12 of 15 best companies in Guitar Shop
- #4 of 4 best companies in Piano Shop
- #7 of 8 best companies in Used Musical Instrument Shop
Written by the company
For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.
Contact info
58-59 Woodbridge Road, GU1 4RF, Guildford, United Kingdom
- 01483 456777
- help@andertons.co.uk
- www.andertons.co.uk
Great Offers On Guitars, Synths & More
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very straightforward purchase and super…
Very straightforward purchase and super fast delivery. Won't hesitate to use your company again.
17 July 2026
Fantastic and professional service
Fantastic and professional service. Quick delivery to Australia
17 July 2026
Great Website - Brilliant Service
Great Website - no hassle simple and easy to use.
Wide range of products at good prices- well packaged and delivered on time.
What more can you ask for.
17 July 2026
Excellent customer service from…
Excellent customer service from Andertons Music. Probably the best music store in the world. Well done guys!
17 July 2026
Amazing place with a great selection of…
Amazing place with a great selection of gear and a bunch of great people ready to help you spend your quid!
10 July 2026
I used to use a lot of different music…
I used to use a lot of different music companies. Basically whoever was cheapest. Now I only use two. Andertons are my first choice as they are always there to help if you ever have any issues. That’s when you find out what a company is really about!
17 July 2026
Excellent helpful service
Always friendly on the phone. Happy to give advice. I can’t visit the store so the confidence of a distance purchase is reassuring.
17 July 2026
My order arrived just over 24hrs later…
My order arrived just over 24hrs later and I was pleasantly surprised by receiving it on a Sunday, no less!
Many music shops have recently crumbled by the wayside to perish - but if Andertons continue to deliver first-rate service like this, they have nothing to fear - and they virtually "run the show" in the UK these days anyway.
17 July 2026
The pedal case came very quick and in…
The pedal case came very quick and in perfect condition. 100% will order from them again.
17 July 2026
Excellent price on a used wood library…
Excellent price on a used wood library PRS in beautiful condition. Delivered next day with a courtesy call from Paul. Great, as usual!
16 July 2026
Prompt delivery when promised.
9 July 2026
Availability and quality/price…
Availability and quality/price excellent.
Delivery was arranged for Friday but came on Thursday. For that you lose a star. Specific day delivery was very important to me. As it happened, I worked around it, but it was an unnecessary hassle.
16 July 2026
Beam mini from Andertons
The Beam mini is a fantastic piece of kit and the mail order service from Andertons was excellent. I had an issue registering the product which a phone call sorted out immediately.
3 July 2026
Great price
Great price, price matched as well.delivered quickly,great piece of kit, after looking at many reviews,decided on this laney frfr cab,as seen demonstrated by digital john. Thankyou andertons.
16 July 2026
Purchased lots of stuff from these guys
Have bought lots of things from Andertons. Always delivered on time. Had to send one guitar back but it was exchanged without any fuss. Good service.
16 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.