Had over ten pairs and been using for iver 5 years, if a pair lasts 2 years its a miracle. The fabric tears and stretches out gery easily. Compared to other brand they are less durable. For their dura... See more
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Hot! Love the free cock ring too! Am I allowed to call it that on this site? This company is by no means just an apparel retail store anymore! It has fully embraced it’s demographic (yasss Queens!) by... See more
Company replied
The products have been great for me, no complaints there. HOWEVER, my gripe is that the company filters out any reviews that aren't glowing, 5-star rave reviews. Just look at any of the product revi... See more
Company replied
In regard to my order in November about a waistband been on upside down I though the issues had been resolved which I appreciated. But my next order was worse, 2 pairs should not have passed qua... See more
Company replied
Company details
Written by the company
Shop designer men's sports apparel, swimwear, and underwear including sexy boxers, briefs, jocks and thongs from celebrity fashion designer Andrew Christian, a leading voice in LGBTQIA+ advocacy. Shop now Get $25 OFF! with $100 Or More Use Code: 100GET25OFF at AndrewChristian.com **excludes doorbusters, mystery styles, & subscriptions
Contact info
United States
- cs@andrewchristian.com
- www.andrewchristian.com
2.1
Poor
278 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Appauling
Appauling - charging for customs with the shipping option selected. Shipping option was changed by them so I had to pay customs myself. I was reassured the charge would be refunded but nobody is responding any more since December 23.
What’s more is that the customs charge they applied at check out is more than twice as much as it actually was.
Absolute rip off if not a fraud. Absolute poor form that there is no response any more whatsoever after a refund for the customs charges was assured by their customer service agent.
Also shocking to see that they reply to reviews here publicly while there is no response to emails sent to them.
Recommend staying away from this company.
22 December 2022
Unprompted review
Reply from Andrew Christian
Hi Manfred. We are so sorry to hear this. One of our support specialists is working on this for you. Rest assured, we are going to make things right! Please be looking for an updated email with the details of your refund. In the meantime, if you need any assistance, please do not hesitate to reach out to us at customerservice@andrewchristian.com. - Sincerely, Andrew Christian Support team.
Not great quality and looks better online
Their underwear seems to look like it's better quality online and generally the color seems to be brighter. The first thing that came to my mind when I took it out of the package was the they seemed to be low quality. I also think that they could design them better so it lifts things up and accentuates our features. This underwear is more for appearance in front of others than for functionality and comfort, I got a bad midpoint and didn't really achieve either.
19 December 2022
Unprompted review
Reply from Andrew Christian
Hi Fran! We're so sorry to hear that you weren't 100% happy with your purchase! We would love the opportunity to turn this experience around for you. Please be looking for an email from one of our Customer Support Specialists so we can make things right!
Sincerely,
Andrew Christian Support team.
Unacceptable Shipping Service
I am absolutely disappointed in Andrew Christian and will not be ordering from them ever again. I’ve emailed customer service numerous times, and they have not compensated me nor shared with me any offer for the inconvenience they’ve caused. They just keep telling me this was the shipping service I chose (making it sound like I chose this garbage service) Your shipping service absolutely sucks. I never been so confused and baffled. I’ve been given 3 different websites to track my package, all giving me different information. iParcel, UPS and now Canada Post. As I write this review, a Christmas gift never came, and it has been now a solid month since I ordered. I ordered and was charged right away to my bank account, on November 30th, 2022. Talk about shady. Then Customer Service tells me they only got my order on December 7th. I want to know exactly where my package is. Otherwise I want my money back. Christmas season is a busy time of year but this kind of worldwide shipping is unacceptable! Just absolutely not worth it.
30 November 2022
Unprompted review
Reply from Andrew Christian
Hi Jor. I realize that this is a disappointment and I do want to take a deeper look into this. Can you please reach out to me at customerservice@andrewchristian.com? Please use "Trustpilot Review" in the subject line. I would like to look up the order and turn this experience around for you. Please accept our sincere apologies for the way this has been handled up until this point. I'm looking forward to hearing from you and making this right.
- Andrew Christian Support team.
Still waiting
I did purchase on dec 6, still waiting for my order. I Hope I will receive it for Christmas. It is supposed to be a gift.
19 December 2022
Unprompted review
Reply from Andrew Christian
Hi Marcel. Thank you for letting us know. We are actively looking into this for you. Someone from our Customer support team will be reaching out to you with updated details. We are doing everything we can on our end in hopes you will get the gift on time! Please stay tuned for an email from our team. Thanks again.
Customer Service is unresponsive
I placed an order at the end of Nov and it took them a month to get it to me. For a number of days, the package was effectively lost and did not have a delivery date. I have since received my order.
Prior to delivery when the date was unknown on any of the 3 tracking sites provided, I reached out to AC via WhatsApp as it is an option on their website. The messages I sent have not yet been read in the 2+ weeks since, nor have they been online, according to WhatsApp.
I was only able to get in contact with AC after I placed a bad review here. Even then they told me everything was "fine" and asked me to change my review after delivery; that is this.
I'm not sure why they offer support via WhatsApps when it is clearly not monitored; they haven't been online since Dec 21 - it is now Jan 3.
19 December 2022
Unprompted review
Reply from Andrew Christian
Hi Jon. I'm so sorry to hear this! I would really love the opportunity to turn this experience around for you. Will you please email me with all the details, Subject: Attn: Manager, to customerservice@andrewchristian.com?Thank you so much in advance. I really hope we can make things right!
Sexy underwear
What you guys sent was perfect in style and comfort and made me feel sexy in them.
4 December 2022
Unprompted review
Reply from Andrew Christian
Hi Howard! We are so glad to hear you are happy with your order! We're so happy to have you as a loyal Andrew Christian customer. If you ever need any assistance, please do not hesitate to reach out to us at customersesrvice@andrewchristian.com. We're always standing by to assist!
These are my 1st AC underwear
These are my 1st AC underwear and I love the fit as well as the feel of the quality materials uses to make them. Looking forward to Underwear Nights so I can show them off.
11 December 2022
Unprompted review
Reply from Andrew Christian
Hi NF. Thank you so much for taking the time to let us know that you are happy with your purchase! We are glad to have you as part of the Andrew Christian family! If you ever do have questions or need assistance. Please do not hesitate to reach out to us at customersesrvice@andrewchristian.com.
Very bad quality material
Very bad quality material
I will not recommend any underwear
9 December 2022
Unprompted review
Reply from Andrew Christian
Hi Johann. We are sorry to hear you weren't happy with your purchase. Please reach out to us at customersesrvice@andrewchristian.com. We would really love the opportunity to make things right for you.
Only get “almost naked” in bamboo or cotton
The “show it” type of underwear literally tries to saw your manhood off. Don’t get the pack underwear either because it’s abysmal in quality. Etsy would do better. The almost naked is pretty good but the seems can sometimes be stitched badly causing a clump of fabric that digs into your skin. The best option to try is the bamboo almost naked brief and the cool flex modal show it brief but be warned cut out the “lifting pouch” or it will destroy your balls. Their cotton underwear is good too but as for the polyamide whatever it is makes you sweat like crazy. Cool prints but not cool to wear. O and here’s the worst part…. Never NEVER NEVER wear their underwear before you wash them! There is a chemical on them that will give you a nasty rash right where you don’t want it. And lastly they use UPS to ship and they absolutely suck it’s been 3 weeks since I placed my last order and it hasn’t even left the distribution warehouse yet but ya I’m used to 6-8 week waits with these guys…smh. I’ll upload a picture of previous purchases since I haven’t received this one.
24 November 2022
Unprompted review
Reply from Andrew Christian
Hi Rob. Wow, we are so sorry to hear that you haven't had the best experience.
We would love to turn this around for you. Please reach out to us at customersesrvice@andrewchristian.com, so we can make things right for you. Our team is standing by to assist you.
Excellent quality products
Excellent quality products. Perfect customer service, I had a problem with customs and they offered me support and solved my problem. Fast shipping considering it comes from the USA
8 December 2022
Unprompted review
Reply from Andrew Christian
Hi Daniel! Thank you so much for taking the time to post a review! We're definitely happy to hear that you are loving your Andrew Christians! If you do need any assistance at all, please let our customer care team know at customersesrvice@andrewchristian.com. We are always standing by to help.
Reply from Andrew Christian
Wow, Javier! Thank you so much for the kind words! We are glad to see that you are enjoying your shopping experience with us! If you ever do need any assistance or have any questions, please reach out to us at customerservice@andrewchristian.com. We are standing by and happy to help!
excellent undies
11 January 2022
Unprompted review
Reply from Andrew Christian
Hi Tom! Thank you for letting us know that you are pleased with your purchase! We love hearing from our customers! If you ever do need any assistance or have any questions, please reach out to us at customersesrvice@andrewchristian.com. We are standing by to assist!
The best undies.
The product is always made from quality material. The fit is perfect and the support staff is always there to help. Overall a great experience!
28 November 2022
Unprompted review
Reply from Andrew Christian
Hi MB! Thanks so much for the great review! We really love hearing that you are happy with your recent purchase. Also, you're right! Our support staff is second to none! If you ever do need assistance, please contact us at customersesrvice@andrewchristian.com. We're standing by to help!
why my order is still stuck in…
why my order is still stuck in california 13 days after my order ? information from UPS tracking, then a long long way to be home !
28 November 2022
Unprompted review
Reply from Andrew Christian
Hi Eric. So sorry to hear that you are having issues with your delivery. We are looking into this now and will update you with any new information as soon as we receive it. Please be looking for an email from our customer support team to make things right. If you have any questions in the meantime, please reach out to us at customersesrvice@andrewchristian.com.
New jock every month
New jock every month, and so far been fabulous and top line!
23 November 2022
Unprompted review
Reply from Andrew Christian
Hi Mike! We're so glad you are happy with your most recent purchase. Thank you for your kind review and thank you for being the best part of Andrew Christian! If you ever do have questions or need assistance, please do not hesitate to reach out to our support team at customersesrvice@andrewchristian.com. We are always standing by!
As of today 11/12/22 have not received package
As of today ,11/12/22, have not received package.
12 November 2022
Unprompted review
Reply from Andrew Christian
Hi James,
Thank you so much for letting us know about your experience with your recent order. Our support team will be following up once more details have been received. Please reach out to our team at customersesrvice@andrewchristian.com. We are here to help and will do everything that we can to resolve this and make things right!
Perfect color for my skin tone
Perfect color for my skin tone. Super soft and non clogging. Held the color for most the day. Very worth it
15 October 2022
Unprompted review
Reply from Andrew Christian
Hi Jeremy! Thank you so much for sharing your experience! We are so happy that you found a product that is perfect for you and we're glad to have you as a customer. If you ever do need any assistance, please do not hesitate to reach out via email to cs@andrewchristian.com. We're always standing by to help!
Amazing
Amazing. Feels light, holds everything nicely and stretches to fit dick size. Customer service is beyond great.
7 October 2022
Unprompted review
Reply from Andrew Christian
Hi Denym! Thanks for the great review! We are glad you are pleased with your purchase and look forward to you being a long time customer. If there is anything that we can help with or any further questions/concerns that we can address, please send us an email at cs@andrewchristian.com.
Sketchy website for online shopping
Disappointed about their website for online shopping. It asked me first if I was in Canada, then they charged me the amount in USD. I find it sketchy, it is not right. If I have already stated I am in Canada the bill should be in CAD not USD.
4 October 2022
Unprompted review
Reply from Andrew Christian
Hi Salvador. Thank you so much for reaching out and sharing this. Our webiste is US based and therefore all of our products show the price in USD. I do have a request in with our developement team to see if there is a way we can show the different currancies for each country. Hopefully, we can soon implement the change to accomodate our off shore and near shore customers. If you need any assistance, please email us at cs@andrewchristian.com so that we may look into this matter for you and provide some up to date information on this. We look forward to hearing back from you and thank you for your understanding and patience.
Never got the bathing suits.
25 September 2022
Unprompted review
Reply from Andrew Christian
Hi TD. Thank you so much for reaching out and sharing your experience. I am so very sorry to hear that there have been some delays on the shipment of your order! This is not the cutomer experience we strive for. We want to make this right! Please send an email to cs@andrewchristian.com with your order number and details so that we may look into this matter for you and provide some up to date information on the whereabouts of the shipment. We look forward to hearing back from you and to making this right!
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