Angara Inc. Reviews 2,983

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items like rings and pendants are stunning, beautifully crafted, and exactly as pictured. Many appreciate the ability to customize their purchases, such as selecting gemstone quality and karat weight, which enhances their shopping experience. The customer service is consistently highlighted as outstanding, with reviewers commending the helpful, proactive, and efficient support received, often mentioning quick responses and personalized assistance. The presentation of orders, including beautiful gift wrapping and elegant boxes with lights, also contributes to a positive overall impression. However, some customers also noted issues with product durability, such as stones falling out or items breaking shortly after purchase, leading to concerns about quality control. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, particularly regarding repair policies or order discrepancies. There were also instances of incorrect orders being sent or delivery timelines not being met, causing frustration for some.

What people talk about most

Product

People report positive experiences with product quality, often describing items as stunning, beautiful, and... See more

Customer service

Consumers find customer service to be outstanding, with many reviewers praising the prompt, proactive, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and straightforward,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the prompt, proactive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several rings from Angara in the past three years. I very much appreciated the online shopping experienc where I could choose the quality of gemstone I wanted and the karat weight and colo... See more

Company replied

Rated 5 out of 5 stars

I purchased two Tanzanite pendants and they were both stunningly beautiful, exactly as pictured. I like how I could select the stone quality and size (I went for AAA = Best quality Tanzanite in e... See more

Company replied

Rated 5 out of 5 stars

This experience has been great because I never really like jewellery but this company offers a range of beautiful precious stones that create a beautiful piece of art. I only buy my own jewellery and... See more

Company replied

Rated 5 out of 5 stars

What fantastic customer service. My ring arrived and was beautifully gift wrapped and also I received a lovely free gift. Due the the ring being too big I contacted Angara and received an email immedi... See more

Company replied


Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery manufacturer

About Angara Inc.

Written by the company

ABOUT ANGARA

Angara is a family-started and family-run fine jewelry brand with generations of expertise in gemstones and jewelry-making. We combine the power of creation with the ancient energy of colored gemstones to bring you bespoke jewelry that truly speaks to your soul and helps you celebrate with color.

We’re vertically integrated, which means every step in the making of our jewelry is carefully handled by us. We source our gemstones sustainably, cut and polish them ourselves, and then handcraft custom designs around them. Without the middlemen, we deliver premium-quality jewelry at high speed, and with 30 percent more value directly to you.

Our commitment to excellence and innovation has earned us many accolades, including Newsweek’s Best Online Shops’ 5 Year Champion title, the prestigious Fast Company Most Innovative Companies 2024 Award and a place on the Inc. 5000 Fastest Growing Private Companies in America list.

WHY SHOP WITH US

We’re the highest-rated and most-awarded online jeweler, offering premium-quality natural and lab-grown colored gemstone and diamond jewelry at remarkable prices.

Ethical Sourcing

Our gemstones and diamonds are sourced directly from mines (or labs) that honor the highest levels of sustainability practices.

Customizable Designs

At Angara, you can easily customize every one of our pieces, just the way you want.

Exceptional Craftsmanship

Our jewelry combines traditional craftsmanship with modern sophistication. Each stone is set by hand, and every unique design is crafted using time-honored techniques.

Guaranteed Authenticity

All our jewelry comes with a Certificate of Authenticity, outlining the stone's carat weight, color, quality grade and other essential details, so that you can shop with confidence.

Easy Pay Installments

Get the jewelry you love now and pay for it later in monthly installments with our buy now, pay later plans.

Free Express Shipping

We offer express shipping at no extra charge. We also insure all items, so it's absolutely risk-free.

Free 30-Day Returns

If for any reason you aren’t fully satisfied with your purchase, you can send it back to us for a full refund.

Lifetime Warranty

Every piece we handcraft for you comes with a free lifetime warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,983)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy Webb site to use

Webb site easy to ujse had all the answers to my questions with easy explanations with comparisons , type of stone, carat size and metal type.

13 February 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Christine,

Thank you so much for your kind words! We’re so happy to hear that you found the website easy to use and helpful. We work hard to make sure all the details, from stone types and carat sizes to metal options and comparisons are clear and easy to understand.

It means a lot to know it made your experience smoother. If you ever have more questions, we’re always here to help!

Rated 5 out of 5 stars
Angara Inc. logo

Reply from Angara Inc.

Hi there,
Thank you so much for your review!

We’re glad to hear that you found it easy to place your order and choose something that fit your budget. That’s exactly what we aim for beautiful options at different price points, with a smooth shopping experience.

We truly appreciate your support and hope to serve you again soon!

Rated 1 out of 5 stars

Do NOT shop here - Terrible quality

My partner bought me an expensive ring from this shop, and in under three weeks of normal wear, one prong came loose and another snapped off entirely. This was worn under completely standard, everyday conditions.

When I contacted customer service, I was told the repair itself would be “free”, but we would be expected to cover £70 in shipping costs — which is clearly not just the cost of shipping alone.

For a piece of jewellery at this price point, the quality and aftercare are completely unacceptable. If you value quality, durability, and decent customer service, I would strongly advise shopping elsewhere.

30 January 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Emily,
Thank you for sharing your feedback. We apologize for the inconvenience you experienced — this is not the standard of quality or service we strive to provide. We have reached out to you via email with a solution, and we hope you can ship the ring to us so we can fully restore it and return it to you at the earliest, with postage fully covered and insured. Our goal is to ensure your ring meets the high standard you expect and deserve.
We appreciate your patience and the opportunity to make this right.

Rated 5 out of 5 stars

This experience has been great because…

This experience has been great because I never really like jewellery but this company offers a range of beautiful precious stones that create a beautiful piece of art. I only buy my own jewellery and I bought a pearl pendant 2 years ago and its still as beautiful as the day I got it. Thank you for the beautiful craftsmanship, it takes careful hands to create real beauty. I could not be more happy to be able to afford a full pearl necklace which will be delivered as a present for myself this Valentine's. Thank you x

4 February 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Katherine,
Your words mean so much to us. Hearing that a piece you chose two years ago is still just as loved today is incredibly special, and knowing our craftsmanship has earned a place in your personal collection makes us proud. A full pearl necklace as a Valentine’s gift to yourself sounds absolutely perfect. Thank you for trusting us with something so meaningful, and we hope it brings you joy every time you wear it

Rated 5 out of 5 stars

Outstanding customer service by Rose!

3 February 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Jakub,
This is wonderful to hear. Rose truly enjoys helping customers, and knowing she made such a strong impression means a lot to us. Thanks for taking a moment to share this; we’ll be sure she sees it.

Rated 5 out of 5 stars

Very smooth and clear communication

Very smooth and clear communication. Chloe was able to help :)

2 February 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Thomas,
This made us smile. We’re really glad the communication felt easy and clear, and that Chloe could step in and help at the right moment. Thanks for taking the time to share your experience, it means a lot to us

Rated 3 out of 5 stars

Just ordered so I'll wait to see what…

Just ordered so I'll wait to see what the product is like and the delivery service before giving a full score.

2 February 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Darla,
Thank you for your review!We completely understand wanting to see the product in person before giving a full rating . We’re glad to see that your order has been delivered, and we hope you’re loving it!
We’re also very sorry for the shipping delay and truly appreciate your patience.

If you have any questions or would like to share your thoughts after receiving it, we’d truly love to hear from you. Please feel free to email us at customer.service@angara.com, we’re always here to help.

Rated 5 out of 5 stars

Great product and price

Great product
Great price
Great delivery

28 January 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Greg,
Thank you for the wonderful feedback. We’re glad you loved the product, found the price right, and had a smooth delivery experience. We appreciate your support and hope to serve you again soon

Rated 5 out of 5 stars

Easy website good customer services and…

Easy website good customer services and follow up . Lovely products 😍

28 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Elizabeth,
Thank you so much for your kind words.
We’re delighted to hear you found our website easy to navigate and enjoyed the service and follow-ups. It brightens our day knowing you loved the products. If you ever need any assistance, please don’t hesitate to reach out to us at customer.service@angara.com

Rated 4 out of 5 stars

Happy with the ordering and payment process

There wasn’t enough measurement information on the site for what I was looking for so I had to send a enquiry email. However, Angara provided very quick, clear and friendly customer support. I can’t wait to see my order when it arrives. ❤️

6 January 2026
Angara Inc. logo

Reply from Angara Inc.

Hello Rylie,
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that our customer service team met your expectations and assisted you fining more information that wasn't available on our website.

Rated 5 out of 5 stars

Excellent easy to use my wife is very…

Excellent easy to use my wife is very happy.

4 January 2026
Angara Inc. logo

Reply from Angara Inc.

Hello Franjo,
Thank you for your review. We're glad that you had an amazing shopping experience with us. We anticipate seeing you again shopping with us.

Rated 5 out of 5 stars

Nice experience thankyou

Nice experience

3 January 2026
Angara Inc. logo

Reply from Angara Inc.

Hello Susan,
Thank you for your review. We're glad that you had a wonderful and nice shopping experience with us. We hope you enjoy your new jewelry!

Rated 5 out of 5 stars

Easy to use website

3 January 2026
Angara Inc. logo

Reply from Angara Inc.

Hello Sarah,
Thank you so much for your feedback. We’re glad to know you found our website easy to use — it means a lot to us.
If you have any suggestions or need assistance with anything, we’re always here to help.

Rated 5 out of 5 stars

Customer service team had done a great…

Customer service team had done a great job to follow up my parcel delivery. They truly care about customers need. Thank you to the members: Sheldon, Nick, Matt

19 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Andy,
Thank you so much for your kind words and for taking the time to share your feedback. We’re delighted to hear that our customer service team was able to support you with your parcel delivery. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Earrings

Earings arrived securely packaged in a lovely presentation box. Very pleased.

31 December 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Susan,
Thank you so much for updating your review and for sharing your positive experience! We’re delighted to hear that your earrings arrived securely packaged and that you’re very pleased with them. Your satisfaction truly means a lot to us. Please don’t hesitate to reach out if you need anything else — we’re always happy to help!

Rated 5 out of 5 stars

Very happy with the service and ring

Very happy with the service and ring. Communication was incredible with my own dedicated member of staff there to handle any issues. I would recommend them. The box also came with a beautiful light that added to the moment

10 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Mark,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’re happy with both the ring and the service. It means a lot to know that the communication and dedicated support made your experience smooth and special. We’re also glad the lighted box added an extra touch to such a meaningful moment

Thank you for recommending us—we truly appreciate your trust and wish you many happy moments ahead!

Rated 5 out of 5 stars

Iam Angara customer very long time

Iam Angara customer very long time, and what I can say is only the best quality and service

23 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Uldis,
Thank you so much for your continued trust in Angara! We truly appreciate your loyalty and are delighted to hear that you’ve consistently experienced the best in quality and service. It means a lot to us to have you as a valued customer.

Rated 5 out of 5 stars

Excellent web site

30 December 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Martin,
Thank you so much for the wonderful feedback! We’re glad you enjoyed your experience on our website and truly appreciate you taking the time to share this.

Rated 5 out of 5 stars

Excellent service and customer care

Very happy with the product, delivery and service provided in getting a gift in time for Xmas

23 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Nick,
Thank you for your kind feedback! We’re so glad you were pleased with the product, delivery, and service, and that everything arrived in time for Christmas.

Rated 5 out of 5 stars

I was buying a gift for someone and was…

I was buying a gift for someone and was low on money and angara saved me! THANK YOU

22 December 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Charlie,
Thank you for taking the time to share this with us. Wishing you and your loved one many happy moments—thank you for choosing Angara!

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