Animal Trust Vets CIC Reviews 

692
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 292 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and caring staff who always take extra time to explain medical procedures clearly and make anxious pets feel comfortable during visits. Consumers also appreciate the transparent, highly reasonable pricing compared to other practices and the straightforward online booking system that makes scheduling appointments remarkably quick and simple. However, some customers also noted difficulties with the booking system and overall communication. A few reviewers experienced frustrating problems trying to secure available appointments, dealing with technical errors, or getting timely follow-up responses when requesting vital medication information.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and truly... See more

Service

Clients share positive opinions on service, highlighting caring staff and reasonable prices. Reviewers... See more

Price

Reviewers mention positive feedback about price, noting that overall fees are very reasonable and competitive... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. While many... See more

Booking process

Consumers find booking process to be ambiguous, experiencing a mix of convenience and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The locum vet was absolutely fantastic. Explained everything to me, gave me alternatives and tips to alleviate my dogs symptoms, the lady knew her profession really well. However, after consultation I... See more

Rated 5 out of 5 stars

Brilliant experience Dexter our Jug needed his eye removed. The vet explained the whole procedure before hand and also the costings. On the day we dropped Dexter off and the vets called us... See more

Rated 5 out of 5 stars

The care they show both pets and owners is fantastic. They really put the pet first. The staff are extremely professional . If all vets were run like animal trust i.e. Putting the animal first Not pro... See more

Rated 5 out of 5 stars

We have been going to Animal Trust Liverpool (Dovecot) for the last 18 months. Reception staff are really friendly and happy to help. Vet themselves are really knowledgeable (as expected) an... See more


Company details

  1. Veterinarian
  2. Emergency veterinarian service

Written by the company

Animal Trust Vets is a mission-led veterinary social enterprise, providing affordable, high-quality veterinary care for pets across the UK. With a focus on transparency and accessibility, our mission is simple: to make expert veterinary care available to every pet owner.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

692 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(692)

291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unsympathetic Receptionist

The main problem with this place is ‘Dawn’. She’s rude, unsympathetic, unprofessional, she needs a course on being sympathetic. Receptionists should show compassion and respect owners visiting instead she’s the total opposite. Not what you want when visiting for help with your family baby! If you don’t like your job then why not go look for something else where you have no contact with the general public.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

kindness and compassion without huge bills

Took our staffie as she was not a very well dog,made appointment to find she had cancer,the vet we saw truly was amazing,did bloods and got results in 30 mins showing high markers in her system,gave pain relief right away,a week later she wasnt well and went emergency vet,the cost was cheaper than a vet we had used previously but it was sunday and wehad to travel a few miles,again iy was worth it as they gave her more meds.at next appointment we were told her time was short but again she was kept pain free.been again today and again given injection and tablets,we know her time is short but we know when it comes she will be in the best hands,her vet is a man who truly cares for his patients,he was tearing up when he told us we were not going to have her for long.The kindness and compassionwas there for us to see.We would give 10 stars if we could.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Deffinatly recomend Animal trust.

Friendly front of house staff.
Vet very sympathetic towards my pet.
Explained all options available to me.
Cost for tplo surgery expensive but cheeper than other vet practices.
Only downfall was, living in middlesbrough had to travel to bolton for dogs operation.
Was worth it though as my dog was well cared for.
I would deffinatly recomend animal trust.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

I was worried about my cat

I was worried about my cat, I explained his symptoms over the phone and got an appointment to see the vet right away, the staff were wonderful, both the nurses and the vet. My cat had the required procedures the same morning and we collected him the same afternoon and we were given his medications. They made things as stressful free as possible for us and our cat, and it didn’t cost the earth. Thank you all very very much.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

This place is amazing

This place is amazing, I use the Shrewsbury branch , they are very lovely staff and always helped keep my cost down . Highly recommend this vet.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Liverpool branch is a fantastic vets…

Liverpool branch is a fantastic vets staffed by lovely people. My dog had a difficult operation to remove a growth and the care he received was second to none. The surgeon was caring, lovely and extremely competent, and shared in our joy when his tumour was found to be benign.The cost was extremely fair and less than half of what I would have paid at my previous vets. I would recommend this vets to anyone, it’s the best I have come across in 60 years!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

This was the first appointment at…

This was the first appointment at Animal Trust and I was blown away by their compassion, knowledge, understanding, clarity, prices and effiecency. I wish all vets were like this as I have had an awful experience with local vets. I trully felt I was in control and understood all the oprions and outcomes. I will be registering all my other pets here.

11 August 2026
Unprompted review
Rated 4 out of 5 stars

Great vets my little dog holly was…

Great vets my little dog holly was under them for a while Olivia was second to none best and most caring vet I have ever seen.their pet plan is excellent. Value for money..thank YOU for looking after my holly the way you did.i dont know how I would have coped without your care and compasion

3 May 2026
Unprompted review

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