ANINE BING Reviews 

The quality does NOT match the price point of these items. Cheaply made and you can't give a negative review on the AB site. Plastic sunglasses don't lay flat/even when sides are out, Mika shirt left shoulder was puckered, another shirt had pen marks where the button holes were (and it was new!), every single sweater looks worn out after one wash (poor material choice). I am willing to spend the money but certainly not for this poor quality. Moving on.

I purchased two items two months ago, paid immediately with Apple Pay, and later was informed that one item is unavailable, and they would refund the amount. However, the refund has not been received in the past two months. Despite reaching out to customer service via email, their responses feel automated and unhelpful. They neither assist nor take responsibility. This brand has been a terrible experience for me, both in terms of customer service and product quality.

Poor Poor customer service! They don't reply at all. I will unfortunately never shop here again!

I ordered two t shirts at £100 each. When they arrived I tried them on and they didn’t suit me. Rather than having the return info readily available, I had to email them to ask how I return. I received some automated responses. One advised that for a full refund the item had to be back to them within 14 days. I kept trying to contact them for days without the return info or any of my questions answered. The day before the 14 days I had no other option other than to pay £8.15 for next day delivery. Someone finally responded and assured me that I would be reimbursed for the shipping. Well that was a lie and they are now refusing to pay me back for my shipping. I tried to log a formal complaint and just got a response from the same person I’ve been emailing. Then today, two weeks and 3 days after, I returned my items I only get refunded for one item so now I’m having to get back in touch with them. Dreadful customer service. I would never buy from them again!

I think their website is a sham! Where are the reviews ?? I know I’ve written one on a hoodie I purchased for my daughter absolute nightmare dealing with their “Concierge” For a $200 hoodie to come in a package reeking of chemicals my daughter decided to wash it on gentle cycle because she truly was excited to wear it asap! She did a small load on gentle cycle - the thing fell apart ! And ruined the rest of the clothing with little balls of lint and these little balls of lint were all over the floor when removing the clothes from the washer. Needless to say, she hung it up to dry. I contacted customer service or “Concierge” they responded promptly asking for proof ! I sent video and pics my daughter took just to show me upon washing. It’s been weeks. I followed up only to be ignored! Anyway, based on some of these reviews here (because you cannot read reviews on their site) it’s not even worth sending back you’ll be out of your money and item! Also, you’re better off purchasing AB from a department store or Revolve with excellent customer service and return /exchange policy! So disappointed!!

A huge disappointment for the Over The Knee Hilda Boots. First of all $600 for faux leather boots then it better be good but I only worn it once out for dinner (approximately 3 hours) and came home found out the bottom tips of the boots are separated also it won’t stay but kept sliding down….stay away from this brand….

I purchased x3 Sweatshirts through the UK Website.
I have been requesting a returns label for 4 days with nil response.
I contacted the Mayfair store to see if they could follow up with customer services / chase on my behalf on my behalf, however they have advised that every time I chase my query goes to the back of the queue.
I can see that similar people have provided similar reviews from this luxury brand!
It absolutely appalling service that I wasn’t provided a returns label / have to keep chasing this with nil response no that returns can be processed through the brands website, like most retailers these days!

THIS IS NOT A LUXURY BRAND IF THIS IS THE SERVICE THAT IS PROVIDED FOLLOWING A PURCHASE!

Horrible customer service.
Did not receive the order, concierge telling me life sucks, going back and forth requesting refund, and they just keep replying that my order was not delivered and that they are terribly sorry. Alas, no refund. Absolutely horrible. PLEASE DO NOT PURCHASE FROM THIS BRAND. GO ELSEWHERE TO SPEND YOUR HARD EARNED MONEY.

Have a few items from the brand, used to really enjoy their pieces and the brand. My recent experience in the Grosvenor Street store however has meant I will no longer be shopping with this brand going forward. I have never received such rude and incompetent service from a retailer. Upsetting, frustrated and disappointed. If you want to give the brand a go maybe try the Covent Garden store (good service in there before) or order from Selfridges. Just make sure you want to keep the item as returns is nothing short of a nightmare even the staff aren't up to scratch with. On the plus, not shopping with them anymore might save me some money! 😅

Avoid buying anything online! Poor poor service! No reply to my emails to provide a return label! What an overrrated brand with poor quality and service. They are non responsive. Avoid!

Appalling quality. Misinformed by Sydney sales staff regarding sizing. The jacket I purchased (un-returnable as it is a sale item) would have been designed to suit an Orangutan (with greatest respect to the noble animal). Sleeves so long they reach my finger tips. Loose threads everywhere. Very poorly finished off, clearly made very cheaply yet sold with a very high price point. I suspect the review I left for the garment on the AB site won't be posted, and I doubt very much that I'll hear back from 'concierge'. As others before me have stated, steer clear of this overpriced under performing brand. Just atrocious!

What a rip off when it comes to the quality!!! 100 eur for a T-shirt that was washed one time and then had several small holes along the neck line. The high street fashion stores produces even better t-shirts!!!
I will never ever buy from Anine Bing again!

Shocking service - £120 T-shirt purchased 9 months ago, worn less than 10 times and has a hole in. Customer services couldn’t care less and wouldn’t even consider an exchange!

Ordered a T'shirt that has never arrived. I have tried to contact them through their chat service online but gets the message that they will look into it. The same goes for e-mail communication. They are not responding anymore, however thet promised to look into it. Nothing has happened. Its been a while now. No refound and no new order.

Was sent a t shirt which was labelled incorrectly by Anine Bing so the wrong size. They signed for the return on 31st July and I have provided proof of signature and return and still haven’t been refunded. Every time I chase I get told they are sorry and will again ‘chase the warehouse’, this warehouse seemingly ignores their chase and I have to follow up again and receive the same apology and assurances that they will ‘chase the warehouse’ again. I have never ordered anything, whether from a non luxury or luxury brand that sits on a return that was signed for over 3 weeks ago and refuses to refund when they have clear proof of return. I’m genuinely horrified by this process and am finding their lack of accountability and ownership shocking. Thank god it was a £100 T shirt and not something more expensive. Either way, I am at a loss as to what to do and am fed up of endless nothing emails.

I’ve never felt compelled to leave a review before but I genuinely feel their policy needs to change. I bought a jacket in the sale almost a month ago that arrived damaged. I wrote immediately and asked for a little compensation to get it fixed locally. I sent photos of the damage. The jacket still had the labels on. I was asked if I was sure it arrived like that. I have had to send 4 emails to chase the issue and it is still ongoing. The latest email I have had from then told me to get it fixed and they would give me the cost of the repair off my next purchase!! I mean…what is going on! This could have been resolved so simply and left a customer feeling warm and happy telling all their friends how great the service was with very little cost to the company. Instead I’m leaving this review.

I purchased two items in the sale to find the next day they were reduced again. I repurchase the items and they all turned up at the same time. Unfortunately they were not suitable. No returns label provided. I contacted them and was told I needed to return them at my own cost. I tried to send by Evri but as they get you to send them to the Chelsea store the store dose not open till 11 and therefore no one was there to take them and they ended up back with me 4 days later. I then sent by Royal Mail tracked signed for they were received and yet 3 weeks later I had not been refunded. I reached out to concierge over 8 times they said I would get my refund but it was taking longer than usual this seem. They can see it was received but still nothing. Do not buy anything from the website you will be disappointed with the customer service and care you receive. I asked to make a complaint and the store directed me to the concierge who do not reply to you. I have taken to writing a daily email yet still no action taken.

You don't buy anything from them! My sweatshirt has lost its color in various places. No contact with customer service. THE WORST BRAND THAT EXISTS!!!!! 🤬

Wouldn’t recommend ordering from here, emailed re return label for item I ordered online within a few days of receiving, told they will only accept based on consumer rights laws - their words not mine - and that I had to cover my own shipping costs, after two weeks emailed for update and was told the store is being renovated so I needed to wait and that once received it would take another 1-2 weeks. Still waiting for a refund and have had to raise a dispute with my credit card provider who are now in communications with them. Communication from Anine Bing - can only describe this as bizarre - tried to complain and they just told me to check out their new looks and to have a wonderful day (¿¿). Save yourself the agro!

Do yourself a favour and do not order online from AB.
It is honestly a nightmare to return the items and get a refund. Very poor communications. You will not get a confirmation email even if you return the unwanted items yourself to the shop ! (They just told me to ‘take a picture’ to prove the items had been returned 🙄) They are simply not set up to track the returned items. It can take up to 8 weeks (!) to get a refund and you will struggle to hear from their customer service team (they thought it would be a good idea to name their customers service team ‘concierge’ …oh the irony!) the shop assistants apparently get bombarded with phone calls from desperate online customers all day as there is no direct line to ‘the concierge’. The business is just not set up to service online customers properly. At least not from the UK. I will never purchase online from their website. Do not make the same mistake.