ANINE BING Reviews 

Hidden terms and conditions that sale items can not be returned. I will be reporting this to trade standards too because it is not acceptable. Very poor customer service. I wish I read all the reviews before making purchase, never again 👎🏻👎🏻👎🏻👎🏻

Purchased Delphine flats shoes in black.
Wore them 2 times outside and sole is already all scratched and black coating is peeling exposing some white cheep looking material.
I called customer support and the lady brushed me off saying it is normal wear.
Very disappointed and will never buy again.

Terrible customer service, they did not provide a returns label I have sent 11 emails now and still had no reply, I ordered multiple sizes in items so have over £500 worth of items to return and it’s now nearing the end of my returns date, wish I would have read the reviews ordering

Since they redesigned their European site so that all prices are shown in local currency instead of euro, their prices went up by about 20% for Sweden which uses SEK. I was totally happy to pay in euro and didn’t need this ‘makeover’ if it means a drastic price increase! It’s funny that stores in Sweden which sell Anine Bing’s apparel still charge ‘normal’ prices. This is ridiculous!

The European website is also trying to lure its customers by saying that ‘final sale’ items cannot be returned. That’s a lie! In Europe there is no such thing and you can always return sale items!

Return item received in their warehouse 3 weeks ago and still awaiting refund! Not good enough

Awful awful quality.

I received my first order from Anine Bing and I am well and truly disappointed. This is the first time I’ve worn the hoodie and not even an hour after wearing it, it’s falling apart. I am super disappointed as Anine Bing clothes are not cheap. £200 for a hoodie that looks like it’s been worn dozens of times. You’d find much better quality in Primark in all honesty. From reading the reviews of others, I’m really hesitant to send it back, however I would like at least a partial refund for this purchase as the quality is dreadful. How they can send this out and feel it acceptable to do so is beyond me. I have taken pictures I will be sending to Anine Bing and PayPal to get a refund. The threads are falling apart on both wrist cuffs, the pocket and the bottom of the hoodie. If you want good quality clothing, please shop somewhere else.

So i came on here left a 1 star review as i wasnt receiving emails. However i did get a response by a guy called Milo a very helpful and kind man.My refund has been issued within 6 days of my item being returned. So im very happy with service from Milo and annie bing. 😊

Purchased a jumper £200 and love the style etc but the inside sheds and leaves black fluff EVERYWHERE. All over my skin my face, clothing, jewellery. It makes me look dirty and unclean. Disgusting.

WORST Customer experience EVER!

I bought a 500 euros bag 6,5 months ago. The handle is now broken on BOTH sides, and is just not wearable anymore. This is the reply I get:

“Thank you for the photos. Unfortunately, this is well outside of our policy period. This was purchase almost a year. This will also considered wear and tear. We also don't have any repair team. At this time we can not assist with an exchange or return. Again, we're so sorry for this experience.

Thank you for your understanding.”

First, NO I do not understand at all. Second, 6,5 months are NOT almost a year. Third, wear and tear? 20 euros H&M bags has better quality.

DO NOT SHOP THINKING ITS QUALITY - because it’s definitely not!

The worst customer service ever! The clothing I ordered arrived and was poor quality and didn’t fit. I had to pay for the return and I am still waiting 16 days later for them to process it! I will never shop with them again!!

A ridiculously poor online experience. Valentines gift purchased 6 days ago not despatched yet. 2 emails ignored.
These people could not care less. Truly appalling
Avoid this option if any alternative applies.

3 weeks and still no order, they took my money and sent me an email saying it had shipped. The tracking still doesn’t work. Worst customer service ever. They are horrendous

Awful. I’ve purchased many items in the past from Anine Bing and I can 100% say I no longer have any brand loyalty and will be boycotting (as will my friends & family who also previously liked the brand). They are a total scam and acting illegally. They try to claim they don’t refund sale items but in the UK under the Consumer Regulations Act, any items purchased online are eligible for a refund. I raised this with them, they agreed I am correct but now radio silence from both their ‘concierge’ and store teams about how to return the item for a refund. At my own expense may I add, even though I have been provided a label in the packaging?! I CANNOT believe a brand charging this much can get away with this awful customer service and unlawful belief in 2023?! I’m honestly shocked. And will continue to raise this as a grievance until the issue is resolved as it’s unacceptable just to simply ignore customers emails and complaints. Truly disrespectful.

Quality is not on par with price unfortunately. Half the things I’ve ordered are defective. I’ve even contacted the company about it to provide feedback (if I were them I’d want to know of issues). I even had a pair of leather pants split right down the seam on the butt when I was getting into my car. They were not even a tight fitting pair. They were expensive but the lowest quality leather I’ve ever owned.

Total SCAM. Don't get fooled by their nice web site. Products are poorly made, cheap fabric, and on top of it all Customer Service is inexistent. I placed two orders, returned almost every item, had to pay for the shipping because they don't include the return label they say they do, and never got refunded.
STAY AWAY from this store, or you will regret it for sure.

Wish I’d read the reviews before I bought. Having the same experience of many who get terrible service. They obviously don’t want anyone to return anything. Lost my trust entirely

I've been trying to return or exchange for over a week now. I bought a blazer for 900$ cad which is H&M quality and have not been able to get into contact with customer service. They have no phone number and do not respond to emails. I feel like they have stolen 900$ from me.

AVOID THIS BRAND if you don’t want to get disappointed! Absolutely shocking customer service and poor quality overpriced clothes. This was my first time and last time shopping at Anine Bing. Firstly I was shocked that such a brand doesn’t provide return label and I have to write return label by hand, and pay for return postage, it’s laughable.
No acknowledge email sent to me about item received nor when to expect refund, knowing it was received and signed for at Chelsea store in London . I wrote to customer service to ask when will I get my refund, unfortunately they told me to wait 2 weeks for refund. Absolutely shambles.
UPDATE , luckily I paid by PayPal,so decided to open PayPal dispute, finally I got full refund from PayPal, minus return shipping.

First time customer and will never buy from them again.

This company places itself as high end but it is far from it. The quality of their clothes does not match the price point. Their customer service is terrible. They do not have any telephone numbers to contact, you will be bounced between their online chat and their concierge email with both contradicting each other.

Deceitful, amateur and unprofessional.