Anna Lou of London Reviews 

302
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Anna Lou made the most beautiful bespoke, personalised necklace for a leaving present for a colleague. I cannot wait for my colleague to see it she is going to absolutely love it. Anna Lou create... See more

Company replied

Rated 4 out of 5 stars

I absolutely love the mother-of-pearl d pendant and ball chain in 14ct white gold. So pretty and wearable for dressing up or casual. Excellent service too. The only reason for 4 stars instead of 5 is... See more

Rated 5 out of 5 stars

Ordered a number of items from Anna Lou including name necklaces, letter bracelets, letter chains, star sign bracelets etc and everything arrived looking gorgeous. I contacted Anna Lou prior to placin... See more

Rated 4 out of 5 stars

I received my first piece of Anna Lou of London Jewellery for my 30th birthday a name necklace which I wear most days and treasure. I have recently ordered 4 new pieces, engraved initial rings and... See more

Company details

  1. Jewellery manufacturer
  2. Fashion accessories shop
  3. Fashion designer

Written by the company

Find a wide range of beautiful statement necklaces and personalised jewellery at Anna Lou. Elegantly engraved or personalised pieces, made in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(302)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect name necklace

Perfect name necklace! Long standing customer

7 June 2023
Unprompted review
Anna Lou of London logo

Reply from Anna Lou of London

Thanks Lara. Can you dm me on insta or WhatsApp me your full name so I can send you a voucher? Thanks . Anna x

Rated 5 out of 5 stars

Beautifully made

What's so great is that I was able to change the letter size of my necklace. Good communication via Instagram & for a bespoke item the delivery was within a few days.

9 June 2023
Unprompted review
Anna Lou of London logo

Reply from Anna Lou of London

Thanks Kathleen! X anna

Rated 5 out of 5 stars

Stunning bracelet

Stunning bracelet, amazing quality Purchased as a gift was boxed so beautifully. Looking forward to treating myself to some new jewellery

9 June 2023
Unprompted review
Anna Lou of London logo

Reply from Anna Lou of London

Thanks. Can you dm me on insta or WhatsApp me your full name so I can send you a voucher? Thanks . Anna x

Rated 5 out of 5 stars

Beautiful ring

Beautiful ring, & very unique, bought for a birthday gift, she will love it! ❤️

9 June 2023
Unprompted review
Anna Lou of London logo

Reply from Anna Lou of London

Hi. Please dm me on insta or Tik tok @annalouoflondonjewellery and I’ll send you your surprise voucher. Thanks for your review. Anna

Rated 1 out of 5 stars
Anna Lou of London logo

Reply from Anna Lou of London

Hi Emily
I sent it last week within the production time given and it’s been delivered by DPD at 08:39 on Mon 05 Jun 2023. I emailed you the tracking number last week so you could click the link and track it. It was also texted to you on the phone number you provided. I can give you a call this morning to follow up. Many thanks. Anna

Rated 5 out of 5 stars

Lovely necklace and great customer service!

I ordered a personalised necklace for my teenage daughter. She absolutely loves it and the quality is great. It was beautifully packaged and looks gorgeous. Customer service has been amazing too. Will definitely be buying more jewellery items from Anna Lou of London in future!

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Very good customer service

I found Anna extremely helpful when my order had not arrived( this was not a fault of Anna’s but the delivery company)
She was quick to respond and reassure me that the necklace had been dispatched
The quality of the necklace is lovely and I can’t wait to give it to my daughter
I will be buying again from Anna Lou of London

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous personalised signet ring

I absolutely love the personalised monogram signet ring from Anna Lou. You can tell the quality is exceptional from the personalisation to the weight of the ring itself. Anna personally kept me up to date on the status of my order and even included a stunning heartbeat necklace as a gift too. I look forward to being able to treat myself or a loved one to more Anna Lou pieces.

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended quality jewellery!

I never hesitate to order stylish, statement jewellery pieces from ALOL. They are bespoke and made to order which is super for the environment and you can guarantee that every piece is unique. I have a necklace with my daughters name on that I haven’t taken off for 3 years, but couldn’t resist an old English typeface of my star sign as a more recent purchase! Super efficient and speedy delivery even though they’re made to order.

4 May 2023
Unprompted review
Rated 5 out of 5 stars

What a pleasure to deal with Anna

What a pleasure to deal with Anna. Slight delay with postage to Ireland but once I contacted Anna she had it sorted. I love my Korinna choker. Great quality and I would highly recommend her company 👌

2 May 2023
Unprompted review
Rated 5 out of 5 stars

Just received my gorgeous bubblegum…

Just received my gorgeous bubblegum heart necklace and love it!
I wanted to wear it with an initial disc and Anna was super helpful with advising which size etc. I couldn’t be more happy with the final result and won’t take it off! Gorgeous packaging and fast delivery.

12 May 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful company

Dreadful company - AVOID. Poor quality goods and awful customer service. Very disappointed and bracelet not worth £10 never mind £280

16 February 2023
Unprompted review
Anna Lou of London logo

Reply from Anna Lou of London

Hi Mel, I’m so disappointed to read your review as I made an extra effort with my service for you and the production of your order was the best you will get with the highest quality materials. I responded to your messages on instagram and all other channels you messaged me on including a phone call and I responded very quickly. Most companies give you a ticket number and I personally deal with enquiries to give the best service. The bracelet we made for you is one of the best sellers and I’ve not had any complaints for this style before. It was a shame it was too big for you but it was made the correct length given on the website and then we made an extra effort to make a new one for you in your preferred size at not extra cost. This took us a full of day of production with one craftsman to do this as it’s all made by hand in the workshop. I didn’t charge you for this as I wanted you to have it the size you particularly wanted. I’m really sorry you were not satisfied with the service and I would like to hear how you think I could have improved? It was be useful for my small business as we have tried our very best in every way for you. Best regards,
Anna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look