I have had no notification from A Post to inform me of the whereabouts of my parcel - I have had hassle free experience with A Post but this situation has put a stain on this experience. My last up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team as been so great over the years,but am not just impressed with temu order delivery by an post how can a delivery status written no answer by the door when have been at home all day Pls imp... See more
Company replied
If I’m being honest, this is one of the worst delivery service ever. They said my parcel is out for delivery, the post man came to drop it at a nearest collection point without alerting me or even say... See more
Company replied
Great service if package was delivered, if it's lost it's a nightmare even if package was insured. Customer service needs 60 days to investigate, which is unaceptable, even if they confirm that packag... See more
Company replied
Company details
Written by the company
An Post is the state-owned provider of postal services in the Republic of Ireland.
Contact info
O'Connell Street Lower, Dublin 1, Ireland
- www.anpost.com
2.1
Poor
3k reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered item has been stalled at…
Ordered item has been stalled at Portlaoise inbound parcel sorting office since last Friday. I have been informed by the An Post online chat that it could be next week when I will receive my item. Very frustrating. I have had bad ongoing experiences with An Post postal delays. These people should not be in business. Small wonder An Post have a poor rating on Trustpilot. I would give An Post no stars but gave them one star so I could write this review.
18 March 2026
Unprompted review
Reply from An Post
Hi there,
We’re very sorry to hear about the delay with your item and we understand how frustrating it is to experience ongoing issues like this.
We have requested further information to allow us to assist you further, as we want to review the status of your parcel and look into the delays you’ve mentioned so we can provide a clearer update.
Thank you for taking the time to share your feedback.
7 working days without ANY mail being…
7 working days without ANY mail being delivered to our town at all. This is just nonsense. Since January they reduced it to Mondays and Tuesday for mail being delivered in bulk. They decided to skip that now since last week. What even is this service becoming at this point? Delays going on to 5 months now. 5 months of horrible service without any improvement but a continuous decline is truly not acceptable.
Last time this happened(about 8-9 months ago)I was told by a replacement driver (after 10 days) that our route had a sick driver. If that is the case, TRULY, then this service is even worse than I anticipated. 1 driver missing ruins the experience for everyone for more than 7 working days? Is your system that fragile?
I've been paying extra for other delivery services lately just to avoid this, but unfortunately I cant for basic parcels and letters, that are shipped domestic. At this point I don't even know what to say.
18 March 2026
Unprompted review
Reply from An Post
Hi there,
We’re very sorry to hear about the ongoing disruption to mail deliveries in your area. We understand how unacceptable it is to go multiple working days without any post and how frustrating these continued delays must be.
We have requested further information to allow us to assist you further. This will help us look into the situation more accurately and work toward resolving it.
Thank you for bringing this to our attention , once we receive your details through Trustpilot, we’ll review this as a priority.
Only a few days away from one month…
Only a few days away from one month waiting for literally ANY movement on a package. It moved for one day before suffering an "issue with customs". I don't even know if it still exists at this point, if it's going back to the seller, or if it is going to be shipped eventually. I don't even know what continent it's on. No communication, no expedience, no options.
EDIT: I refuse personally to fill out any reference for you on this website. There are hundreds of similar cases, I am only two of them. If you want to communicate, then please reach out to the shipper Pishock again to fix the sheer mountain of orders you have failed to send. This is documented enough that I do not feel it reasonable for you to ask for any more information from me.
19 February 2026
Unprompted review
Reply from An Post
Hi there,
We’re very sorry for the long delay with your package, we understand how frustrating it is not to have any updates or clarity on its status.
We have requested further information to allow us to assist you further.
Thank you for bringing this to our attention, once we receive your details through Trustpilot, we’ll look into this urgently.
Reply from An Post
Hi there,
Thank you so much for your kind feedback — we’re delighted to hear you had a very good experience with our service. We really appreciate you taking the time to share it.
If there’s ever anything we can help you with in the future, we’re here to assist.
Thanks again for your support!
Reply from An Post
Hi there,
Thank you so much for your feedback — we’re delighted to hear you found the service “super good”! 👌
We really appreciate you taking the time to share your experience with us.
If you ever need anything in the future, we’re always here to help.
Thanks again!
Abysmal really
Abysmal really, waiting on an express post item sent 10/03/26 that is “out for delivery” since 12/03/26 today is 16/03/26.
Also received an email 13/03/26 about a different delivery to state will be delivered next working day..item still being “sorted”, today is the next working day.
Contacted customer support at 9am this morning, not even bothered responding
16 March 2026
Unprompted review
Reply from An Post
Hi there,
We’re very sorry to hear about the delays you’ve experienced with both of your recent deliveries. We understand how frustrating it is when an Express Post item shows as “out for delivery” for several days and when another parcel doesn’t arrive as expected after receiving a delivery notification.
We have requested further information to allow us to assist you further on this.
Thank you for bringing this to our attention.
Delayed delivery
Quick enough to deliver customs charges demands (yes they sent 2 for the same item) then said address on the item was incomplete. That's the same address used for the customs charges demand. And don't talk about the appalling bad behaviour of the agents on WhatsApp. Cut off many times while trying to get this resolved. Also tried to lodge a complaint via the online form but got an automated email reply saying that the email address was no longer in use. And directed me back to the online form for lodging complaints which generates an email reply .....
UPDATE Following the lies from An Post about the incorrect address on my package it finally turned up today with a FULL CORRECT and complete address. So An Post ... Incompetent and liars.
3 March 2026
Unprompted review
Reply from An Post
We’re very sorry to hear about your experience, and this is certainly not the level of service we aim to provide. We have requested further information to allow us to assist you further, as we want to look into the delivery delay, the duplicate customs charge notifications, and the issue you raised regarding the address on your item.
We’re also concerned to hear about your interactions via WhatsApp and the difficulties you had when attempting to submit a complaint online. This is not the experience we want any customer to have, and we appreciate you bringing it to our attention.
Once we receive the additional details requested through Trustpilot, we’ll be able to investigate fully and work toward resolving this for you as quickly as possible.
Thank you for your patience.
I am very much looking forward to a day…
I am very much looking forward to a day when I will be able to write them a 5* review. For now it is what it is - the only thing growing as fast as their prices is their ineptitude. And yet, despite demanding increasingly extortionate prices for their sub par services (e.g. €10 for sending a one page document in a small envelope to an EU country via registered post!), they are still, quite inexplicably, behaving like they are doing us, the customers, a favour. Recently, the above mentioned one page document was directed to Ireland despite them collecting the delivery fee for an EU country. Also recently, they lost a rare vintage item which I had ordered from France - they first sent it to the wrong sorting office but assured me in the tracking info that they would still deliver it to me, following which they lost it. How do you lose a registered item, An Post? I asked that very question via the online chat service (they are perpetually unavailable on WhatsApp despite offering it as a point of contact). The online chat agent named Kate chose to be patronising, "Parcels go missing all the time, Mihaela" said she in a reply. Forget about "we apologize for the inconvenience." To my second question - what the point was of paying extra for registered post - she wrote an utterly nonsensical reply which was neither here nor there but which she insisted was contextual. Then she flooded me with increasingly hostile short messages and ended the chat while I was writing a reply. That is typical of the An Post agents, i.e. the hostility and kicking customers out of the chat after doing precisely nothing to help. In fact, having had the displeasure of dealing with their agents via the chat a number of times I must say that I fail to understand what the point of that chat is - the only two constants are the inability/unwillingness to help as well as the evident power-tripping of the agents who are supposed to be serving/assisting the An Post customers. This postal service is a shambles, it has been for a while, and it is getting worse. I will strive to avoid any online purchases that would be delivered by An Post, I have also told my family and friends that they should not expect any more packets/packages/cards coming from me and that, likewise, they should avoid sending anything to me, because entrusting anything to An Post is an increasingly expensive waste of time.
13 March 2026
Unprompted review
Reply from An Post
I'm really saddened to read about your experience and I'm very sorry that this has been your interaction with us. I can see from our records that the team did carry out a number of enquiries to try and locate the Vinted item, but unfortunately they were not successful in tracing it. From the investigation it is possible the item may have been returned to France without receiving a scan, so it would be worth checking with the sender in case it has made its way back to them. I’m also genuinely sorry to hear about your experience during the chat with Kate. That’s not the way we want our customers to feel when they contact us, and I’m sorry that the interaction left you feeling that way. I’ve requested a bit more information so I can look into this again. If you’re happy to share the registered tracking number in the additional information request, I’ll take another look and see if there is anything further we can do. I’m really sorry again that this has been your experience. Kind Regards Jennifer
Well informative and secured.
15 March 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your feedback. It’s great to hear that you found the information helpful and secure.
We really appreciate you letting us know, and feedback like this means a lot to the team. Kind Regards Jennifer
Waiting
I recently made a purchase from the UK. The package looks like it has been rejected by customs, although An Post tracking doesnt actually mention this ( Royal Mail tracking does ), it just says the package ' is being sorted for delivery '. That was February 9th. It's now March 14th. I would appreciate some help with the issue. Edit: Tracking number is LE716536816GB.
9 February 2026
Unprompted review
Reply from An Post
Thanks for your post and I’m sorry to hear you’re still waiting on this. That’s quite a long time without an update. I’ve asked for a bit more detail so I can take a look into it for you. If you’re happy to share the tracking number in the additional information request, I’ll check what’s happening with the item and see how we can help. Kind Regards Jennifer
No useful information …
I am expecting a parcel and for 2 weeks an Post tracking service is stating that they have received information from sender but no information as to where it is or when I can expect it. All a bit useless
12 March 2026
Unprompted review
Reply from An Post
Thanks for and I’m sorry you’re not getting the information you need from the tracking, especially when you’re waiting on a delivery.
I’ve asked for a bit more detail so I can look into it properly. If you’re happy to share the tracking number in the additional information request, I’ll take a look and see what’s happening with the item. Kind Regards Jennifer
Digital stamp price - what a joke!!!!
Just went to buy a digital stamp on A post. To send a letter in Ireland. Thought They were moving forward with the rest of the world. A regular stamp costs €1.85 which is a joke anyway. But a digital stamp costs €2.85! Honestly what a complete joke! If I didn’t have to post this letter I wouldn’t bother!!
12 March 2026
Unprompted review
Reply from An Post
Thank you for sharing your feedback. The digital stamp includes delivery confirmation, so you’ll receive a notification when the letter is delivered, which isn’t available with a standard stamp. We value and appreciate all of our customers and their feedback. Kind Regards Jennifer
Absolutely the worst delivery system…
Absolutely the worst delivery system throughout Ireland, DO NOT leave them deliver ur goods as they don’t deliver on time in fact I’m waiting 1 week and every day it’s saying it’s scanned out for delivery ..customer care no help at all might aswell be talking to the wall !!!!Never Again
6 March 2026
Unprompted review
Reply from An Post
I’m really sorry to read this and genuinely disappointed to hear about your experience. I completely understand how frustrating it must be to see an item marked as out for delivery each day and still not receive it, especially after waiting a week. That’s not the level of service we want our customers to experience, and I’m sorry you felt you weren’t getting the help you needed.
If you’re open to it, I’d really like to try and help. I’ve submitted a request for some additional details so we can look into this properly. If you could share the tracking number and any other details in the additional information request, I’ll make sure it’s reviewed and see what may have happened with the delivery. Kind Regards Jennifer
Clear voice of social media at An Post
I wrote on whatsapp to An Post today (Thursday 12 March 2026) to ask why my tracked package going from Westport to Portland, Oregon had, I was told, stalled somewhere in the USA. A super social media operative called Niamh explained in a very articulately clear way how the package had been delayed in New York City because of bad weather and would shortly be en route again. Aside from reading this good news, I was totally impressed by Niamh's friendly writing--her fast-thinking logic and the inclusion of all the key details. Hey, An Post, don't let her go whatever you do. A company needs this kind of responsible communicative voice.
12 March 2026
Unprompted review
Reply from An Post
Thank you very much for taking the time to share such thoughtful and encouraging feedback. We’re delighted to hear that you had such a positive experience when contacting us about your tracked item.
It’s wonderful to know that Niamh was able to provide you with clear, detailed and reassuring information regarding the delay, and that her communication style made such a strong impression. We are very proud of our team, and feedback like yours means a great deal. Rest assured, your kind words will be passed on to Niamh and her colleagues.
Thank you again for your review and for choosing An Post. We’re grateful for your support.
Delivery Box is Great!
The Delivery Box is a very neat box and was easily affixed to the wall. Despite experiencing difficulties with the lock on the box, not receiving notifications (a really useful feature) and initially having trouble contacting An Post to discuss this, everything has been resolved and I am very happy with the box.
Dara from the Delivery Box team resolved both issues very promptly and has offered reassurances that, should I experience any further issues the team will be there to assist.
Both Kelsey, in directing me to Dara, and Dara were a pleasure to deal with. Both were very courteous and efficient.
Having resolved the initial teething problems with the box, I am very pleased with the box, its features and the knowledge that I can reach out to An Post for support!
11 March 2026
Unprompted review
Reply from An Post
Thank you for your feedback. We are very sorry to hear about the delays and issues you’ve experienced with your Delivery Box, including the lack of notifications and difficulty accessing the lock. We also apologise that you were unable to reach our support team despite multiple attempts , this is not the level of service we aim to provide.
To help us investigate and resolve this as quickly as possible, we have requested further information to allow us to assist further.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Absolutely shit they pretend to respond…
Absolutely shit they pretend to respond and act all apologetic yet they didn’t do anything absolutely pathetic the surprise was ment to be for a long time ago it’s just disgusting how they more or less scam you
11 March 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the disappointment it has caused, especially when the item was intended as a surprise.
We understand how frustrating it is to feel that your concerns have not been addressed, and we sincerely apologise for the inconvenience and disruption this has caused.
To allow us to look into this matter properly and provide further support, we have requested further information to allow us to assist further. Once received, we will investigate your case in detail and work to resolve it as quickly as possible.
We appreciate you bringing this to our attention and apologise once again for the difficulties you’ve encountered.
That grumpy old lady in the counter is…
That grumpy old lady in the counter is always so irritated when being asked for an instructions. She could be a bit nicer to customers.
11 March 2026
Unprompted review
Reply from An Post
Thank you for your feedback. We are sorry to hear about your recent experience at one of our counters. All customers should feel welcomed and supported when seeking assistance, and we apologise if this was not the case.
To help us look into this further and address the matter appropriately, we have requested further information to allow us to assist further.
Thank you for bringing this to our attention.
Would give zero rating if that was an option
Would give zero if that was an option, I despatched parcel with An Post 24 February, tracker stating out for delivery since 26 February no update since and parcel hasn't arrived. Customer service has gone from being very bad to horrendous , its impossible to get a response- WhatsApp and phone line no longer responded to, you now get generic Bot response. This is not good enough given the prices they charge for their service. I'm not alone in my experience based on feedback from customers and given the 80% one star satisfaction rating on Trust Pilot.
10 March 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced with your parcel and with contacting our customer support team.
A parcel showing as “out for delivery” with no further updates is understandably frustrating, and we sincerely apologise for the inconvenience and lack of clarity this has caused.
We also regret that you were unable to reach our support channels as expected , this is not the level of service we aim to provide, and we recognise how disappointing this must have been.
To allow us to investigate this matter properly and provide further assistance, we have requested further information to allow us to assist
It's great and good processing of the…
It's great and good processing of the application loan An Post Dublin Ireland
10 March 2026
Unprompted review
Reply from An Post
Thank you for sharing your positive experience. We’re delighted to hear that you found the processing of your loan application smooth and efficient. Our team works hard to provide helpful and reliable service, and we truly appreciate your kind words.
Thank you for taking the time to leave your review.
Easy to follow instructions.
9 March 2026
Unprompted review
Reply from An Post
Thank you so much for your feedback! We’re delighted to hear that you found the instructions easy to follow. It’s great to know the process felt clear and straightforward for you.
We really appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.