Anthropologie Reviews 

The worst customer service experience I have ever encountered. Nobody answers my emails and, after 5 online chats and the reassurance that my case would be addressed within 3 working days I still know nothing about why, after 6 weeks, I haven’t had a refund of £115.20. If one more online chat representative tells me to ‘kindly wait until the returns team have scanned the parcel’ I think I might combust! 😂 If somebody actually got in touch I would be more likely to ‘kindly wait.’ Having lived in the US I was a HUGE champion for Anthropologie when it arrived here in the UK. Alas - I’ll no longer endorse it and will tell friends to avoid. I wonder if they're about to go into administration? Please be careful ordering online from Anthro!

Really easy would have liked to choose next day delivery but Apple Pay seems to override . Can’t wait for my items

Return Portal says I cannot return items bc they are on sale - but it was nowhere stated that I can‘t return sale items. No answer from Customer service.

Ordered gifts for my daughter who loves these products. Lots of choice and reasonably priced.

Excellent service - my shoes took longed to arrive than I thought, but worth the wait!

Great quality item, delivered in good time and packaged beautifully, all felt very premium and like I had spoiled myself!

The item was broken and I still haven’t received my refund

Loved the items received, just the shipping took a while and the two items I ordered came in two different shipments, but overall very good experience, will probably order again.

When a problem occurred with my return, I could not speak to a real person in time. When I was given a new QR code, I received no communication of confirmation regarding the return. No email at all.
Love the brand but this has put me off ordering online from them.

Quick postage and superbly wrapped fitting exact

I ordered a set of curtains 4 months ago, one arrive last month, 3 months after ordering. The other curtain was due to arrive this week but hasn’t. They were expensive curtains, a different colour to what we ordered and have only received one curtain so far, 4 months the after ordering. I will not be ordering from here again,

I love the item, although description was incorrect, as it was not one continuous piece of solid mango wood as stated.

Delivery was shocking, I received a dispatch note on the Friday, from you, after the product was delivered on the Wednesday. The product was delivered to a neighbour, and we were only aware of this as we have a ring doorbell, as no note was left advising of this.

Quick delivery and very happy with the sandals

The quality of the item I purchased Is eccellent.

Didn’t receive item. Disgusting service. Going to go through my bank.

it has been 3 weeks since date of ordering and I have still. ot received my order no AP4729605

Anthropologie allows Nuuly sellers to use its platform to sell items and then hides behind a “Final Sale” policy when a customer believes an item has been materially misrepresented. A final sale policy should not excuse inaccurate descriptions or representations of an item’s condition.

The delivery was very fast, despite it being checked by customs. The products are great quality and were well packed which was important because I ordered glass.

Great products but sizing inconsistent- had to return jeans as too small despite being same size on label as current jeans from Anthro!