I love the item, although description was incorrect, as it was not one continuous piece of solid mango wood as stated. Delivery was shocking, I received a dispatch note on the Friday, from you, aft... See more
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Reply from Anthropologie

Reply from Anthropologie
We had a tricky snafu (our error) in shipping a wedding registry gift to wrong address. I went into the store at the Summit in Birmingham, anticipating it might be a mess to fix. But no, Robin was the person who helped me and literally solved it all in 10 minutes. She went above and beyond to fix the problem and did it with grace and cheerfulness. A+ to Anthropologie. Robin is a credit to your company!

Reply from Anthropologie

Reply from Anthropologie

Reply from Anthropologie
I recently ordered an item for my daughter's birthday.
It has been dispatched and out for delivery for over 10 days, and then the order was cancelled without any notice or apology.
Really disappointing service and customer care.

Reply from Anthropologie
The jeans I’d seen images of were cropped with a deep turn up (which I assumed would be stitched). The jeans that arrived were really long and didn’t have a turn up, I folded them to create a turn up but as the jeans were quite wide it didn’t stay in place. I made the turn up quite big, bigger than the image showed but even then the jeans were still full length (and I’m 5ft 5”). I followed the link to return but it didn’t work, I rang customer services but when they input the order ref it wouldn’t work for them either - they thought it was because the order had only just arrived and it was too soon for the system to process. I left it for a week then tried again but got the same message, I emailed customer services on Thursday to ask for help returning and haven’t heard back yet.

Reply from Anthropologie
Ordered online. Kept informed throughout the entire process about delivery. Very happy with purchase and high quality items

Reply from Anthropologie
I'm still waiting to receive it and at this rate may not have it in time for my holiday.

Reply from Anthropologie
They split my order in two parts, both orders where shipped only one arrived. Contacted both anthropologie and inpost, and both are blaming each other. Used anthropolgies online chat and their rep said they couldn't do anything until Monday the order was placed the week before and their tracking said processed and shipped, but obviously not. Neither anthropolgie or inpost seemed interested in trying to find out where the package is, it has a tracking number which both companies could see on their screen with only the same information that I had by tracking it. They didn't give me any proper explanation. I've also sent an email through their website, but it takes 48 hours for a response. Will update when ever there is a resolution to this situation.

Reply from Anthropologie
Ordered sideboard which was delivered within days.
Exceeded my expectations and have had lots of lovely comments regarding the sideboard
Advised of delivery date and time and was kept informed when delivery was put back by two hours.
Two fantastic men brought the furniture into the room and could not have been more helpful
Fantastic experience

Reply from Anthropologie
Appalling customer service my refund issue still remains unresolved and the last email told ME to contact Paypal and dont pay £6.50 next day postage you wait nearly 4 days whats the point !

Reply from Anthropologie
I still didn't receive one cup from my order. considering the price, this shouldn't happen.

Reply from Anthropologie
I never received my parcels.
I was surprised to receive a request to leave a review for items I have not received. I am also disappointed by your choice of delivery company. My experience with Evri has been very poor, and unfortunately it reflects badly in your business. You could have the most beautiful items for sale , but they are of no value to your customers if you cannot get them delivered to the people who have bought them

Reply from Anthropologie
So far you have been tops re delivery.my last order has still not arrived which was due last Monday !

Reply from Anthropologie
Easy to order , great brand names .super deliveries. Easy to return . Thank you

Reply from Anthropologie

Reply from Anthropologie
After 15th days I still don’t received my package..

Reply from Anthropologie
I love the creative and curated selection of clothing and homeware. Always find something unique. Ordering and returning seem straight forward.

Reply from Anthropologie
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