Anthropologie Reviews 

11,552
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,722 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online shopping platform easy to navigate, deeply appreciating the stylish clothing, beautiful home goods, and very fast shipping options. Many people frequently praise the gorgeous items and well-protected packages that arrive safely within just a few days. Though some reviewers were not happy with delayed responses from customer service and occasional unexpected quality flaws. Customers also mentioned persistent difficulties with processing returns and frustrating automated replies when trying to resolve issues. A few individuals experienced lengthy delivery times and occasional sizing inconsistencies that caused significant inconvenience.

What people talk about most

Product

Consumers find product quality and sizing experiences to be mixed. While many shoppers praise the gorgeous... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising quick shipping... See more

Order

Customers had ambiguous experiences with order, with some reviewers praising the easy online process and fast... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences across various products. Many... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as unresponsive and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the item, although description was incorrect, as it was not one continuous piece of solid mango wood as stated. Delivery was shocking, I received a dispatch note on the Friday, from you, aft... See more

Company replied

Rated 3 out of 5 stars

The experience to but at the website and the product was very good and I’m satisfied . However the only delivery option to France (Lyon) which is colis privé it almost ruined everything. Colis price i... See more

Company replied

Rated 4 out of 5 stars

I always like the look of Anthro clothes and goods but am often disappointed by quality. Most of their styles do not fit me as I’m petite and less and less items are available for us. Clothing isn’... See more

Company replied

Rated 3 out of 5 stars

I bought a dress for a wedding, and while I like the dress itself, I was very disappointed with the packaging. For a dress that costs almost €200, I expected much more care and attention. It arri... See more

Company replied


Company details

  1. Ladies' clothes shop
  2. Decoration and Interior Design Store
  3. Home Furniture Shop
  4. Homewares Shop

About Anthropologie

Written by the company

Thank you for taking the time to leave us a review (it really helps!).

A destination for the creative, worldly woman, our mission has always been to surprise and delight with unexpected, distinctive finds for your wardrobe and home.

Offering an expansive, carefully curated collection of clothing, accessories, homeware and furniture, we aim to inspire to live and dress beautifully.



Customer Service

Haven't found the answer to your query?

Get in touch.

AnthroPerks - Loyalty Program

What is AnthroPerks exactly? In a word: exclusive. You'll be the first to know about new arrivals, product exclusives, only-at-Anthro artist collabs, special promotions, events, birthday treats and so much more.

Find out more!

Stories

From sweet bakes to gift guides, collaborator interviews to styling 101s - our blog has it all.

Start reading now


A Greater Good

Our mission? To utilise planet-friendlier practices, share our resources, and foster a sense of community…

Learn more


Contact info

3.5

Average

TrustScore 3.5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(11,552)

2,897 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful dress

Eventually ordered this dress after waiting for my size to come back in stock and even better it was in the sale. Wasn’t sure the colour or style would suit me but so glad I bought it as it’s beautiful and fits true to size

16 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear of your shopping experience with us and that you love your new dress! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 5 out of 5 stars

Lovely cotton and super comfortable.

Lovely cotton and super comfortable.
They size on the big side , so went down a size and perfect fit .Great price and arrived quickly .

16 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we love to hear this! Many thanks for your review, we really appreciate it. The Anthropologie team 💗

Rated 5 out of 5 stars

Fantastic dress perfect for colour just…

Fantastic dress perfect for colour just as shown in pic and the best part it is adjustable

16 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear that you love your new dress and that the color and adjustability are perfect! Thank you for your feedback and review, we really appreciate it.

The Anthropologie team 💗

Rated 2 out of 5 stars

not good as had to return shoes as…

not good as had to return shoes as sizing was small reordered larger size and got charged another 3.95 postage and 2.00 return fee for sending small ones back I reached out to webchat/cust service and they refused to refund my postage fee even though I had reordered exactly the same thing I think they could have met me halfway as clearly there is a manufacturing issue in shoes made OR 2 sizes too small

30 July 2026
Unprompted review
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear the sizing wasn't quite right for you. We do offer an exchange service if it's a case of change in colour/size. The Anthropologie team 💗

Rated 5 out of 5 stars

Lovely bag my necklace came in and…

Lovely bag my necklace came in and lovely necklace in the sale

15 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear that you love your new necklace and the lovely bag it came in! Thank you for your feedback and review, we really appreciate it.

The Anthropologie team 💗

Rated 3 out of 5 stars

Beautiful dress - bad sizing

Dress I ordered (beautiful) stated that it "came up large" so as I am between a size 10/12 I ordered small. The waist was tiny so had all the hassle of sending it back. Actual measurements would be more helpful.

15 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear your purchase wasn't quite right! Any issues, customer care are always on hand to assist. The Anthropologie team 💗

Rated 1 out of 5 stars

AVOID BUYING FROM ANTHROPOLOGIE!

AVOID BUYING FROM ANTHROPOLOGIE!

ORDER DELIVERED TO MY DOOR WITHOUT MY KNOWLEDGE OR PERMISSION. WAS STOLEN FROM MY PORCH. PROVIDED EVIDENCE I WAS 30 MINUTES AWAY IN TOWN AT TIME OF DELIVERY.

REFUSED REDUNS OR REPPACEMENT. SCAM COMPANY!!!

26 July 2026
Unprompted review
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear you're having trouble. Please share your order number so we can look into this for you. The Anthropologie team 💗

Rated 4 out of 5 stars

Delivery took very long

Delivery took very long. Customer service does not respond at all. I already tried two times!

15 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear! We can't see any previous contact from yourself. However we are pleased that your orders were delivered. The Anthropologie team 💗

Rated 2 out of 5 stars

The yoga socks are expensive for what…

The yoga socks are expensive for what they are and they still twist round on my feet and don't give a good grip.

15 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear your purchase wasn't quite right! Any issues, customer care are always on hand to assist. The Anthropologie team 💗

Rated 5 out of 5 stars

Order from the Netherlands

I live in The Netherlands, ordered twice on this website. Fast delivery, good quality products. Very positive about this brand/website.

14 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear of your shopping experience with us and that you love our range! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 5 out of 5 stars

Don’t ever stop doing the Maeve linen…

Don’t ever stop doing the Maeve linen shirts - they are wonderful.

15 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear that you love our range of shirts! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 1 out of 5 stars

Charged twice

Charged twice, emailed to sort out forwarded to accounts and still no news on getting my money back a week later - very poor would never use again

15 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear! We can confirm the Anthropologie team have reached out to your bank to remove the held amount, The Anthropologie team 💗

Rated 1 out of 5 stars

Returning item from Ireland has no…

Returning item from Ireland has no option to print a return label you have to Pay premium registered post €17 posted my return by registered mail 6th July today is 29th , no acknowledgement from Anthropologie that they have received my return even though tracking says it was received on 11th x and no refund received , customer service not resolving . Soo disappointing , cost of return and postal charges means I have spent €60 for an item that was priced at €40 , which has been returned and no refund to date , if I get the €40 refund it will mean the returned online purchase cost me €20 to €23 for nothing x if the correspondence I got from C/S is correct and they deduct €3 from my refund - I presume they think they covered my return post cost , even though I was at the expense of the return postal charge I would love a reply to this review

29 June 2026
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear! We're pleased to see you were refunded. All returns instructions are available on our website, The Anthropologie team 💗

Rated 5 out of 5 stars

Super cute and excellent quality bag from Flattered

I had my eye on this cute bag from Flattered for a few months (regular price close to 300) and I recently got it on sale. It did not disappoint!
Anthropology delivered it as promised in a few biz days.

14 July 2026
Anthropologie logo

Reply from Anthropologie

We are so delighted to hear how much you love your new bag and that it met all your expectations! It's wonderful to know that your order arrived promptly. Thank you for sharing your positive experience with us!

The Anthropologie team 💗

Rated 5 out of 5 stars

Very good selection of clothes and…

Very good selection of clothes and homeware

27 March 2026
Anthropologie logo

Reply from Anthropologie

We are so pleased to hear that you enjoyed our selection of clothes and homeware! Thank you for your wonderful feedback and review, we really appreciate it.

The Anthropologie team 💗

Rated 5 out of 5 stars

I shopped the Anthropologie sale

I love the Bistro tile range so bought 3 mugs that say La Dolce Vita on them and an initialled hook. And another mug. All were superb quality at a great price. Dispatched and received within days. So well packaged and boxed too so all arrived safely

15 July 2026
Anthropologie logo

Reply from Anthropologie

We're so delighted to hear how much you love your Bistro tile range items, and that they arrived so quickly and safely! We truly appreciate your kind words about the quality and packaging.

The Anthropologie team 💗

Rated 5 out of 5 stars

Delivery was quick and everything was…

Delivery was quick and everything was great packed and protected! I bought two icon soft glasses and a candle, the candle smells amazing!😱
I’m so excited for the next shopping!

15 July 2026
Anthropologie logo

Reply from Anthropologie

We are so happy to hear that your delivery arrived quickly and that your items were well-protected! It's wonderful to know you're enjoying your new glasses and especially love the scent of the candle. We appreciate your kind words and look forward to your next visit!

The Anthropologie team 💗

Rated 5 out of 5 stars

Smooth ordering process

Order came promptly and was delivered to the door. The shoes are very good quality and would buy again

14 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear of your shopping experience with us and that you love your new shoes! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 1 out of 5 stars
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear! Please feel free to raise a claim under "My Account" with your preference or replacement or refund, The Anthropologie team 💗

Rated 1 out of 5 stars

The parcel was lost by the courier

The parcel was lost by the courier. No replacement was offered, just a refund. I spent 2 weeks chasing the courier but was not offered any form of compensation eg discount on future purchase.

14 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear that the carrier lost your order! We're pleased to see you were swiftly refunded. The Anthropologie team 💗

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look