Anytime Doctor Reviews 

1,539
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and user-friendly experience, finding the website easy to navigate and the consultation process simple. Many appreciate the fast and efficient delivery, often receiving orders quickly, sometimes even the next day. The convenience and peace of mind from medical services and travel packs are also highly valued, saving time compared to traditional GP visits. However, some customers also noted issues with their orders, such as missing items or receiving incorrect products. A few experienced delivery problems, including orders not arriving or significant delays. Additionally, some reported difficulties with refunds for unsupplied items or order cancellations.

What people talk about most

Service

Customers had positive experiences with the service, consistently praising its efficiency, professionalism,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and speedy delivery, with... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the speedy delivery of... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I appreciate the sites ease of use with step by step guides and questions to answer, while all kept confidential. Easy payment and blindingly quick service I was fortunate to get my order the nex... See more

Company replied

Rated 5 out of 5 stars

Very simple and easy system to use. Supplied with a travel pack that includes all the emergency things you would need as well as additional antibiotics just in case illness strikes while travelling. T... See more

Company replied

Rated 5 out of 5 stars

If you are in doubt about medical services when travelling abroad to a foreign country, I would highly recommend the Travel Pack from Anytime Doctor for peace of mind. In addition, having this Tr... See more

Company replied

Rated 5 out of 5 stars

Easy service to use , great packs if you are travelling abroad, can also add antibiotics etc if you need them in an emergency on holiday . Arrived next day . Thank you

Company replied


Company details

  1. #80 of 116 best companies in Online Pharmacy
  2. #10 of 12 best companies in General Practitioner
  3. #26 of 29 best companies in Home Care Service
  4. #25 of 37 best companies in Online Prescription Medication Vendor
  5. #79 of 108 best companies in Pharmacy

Written by the company

Anytime Doctor was founded in 2008 to provide patients with easy online access to licensed doctors and pharmacies for a range of medical conditions. We allow you to obtain a medical consultation and private prescription online. Doctors who have been offered practicing privileges at Anytime Doctor review patient medical consultations to determine if a treatment is suitable. If treatment is suitable, our service allows a doctor to electronically forward your prescriptions to our partner pharmacy. You can be assured that your medication will be delivered to you in a safe, secure and discrete manner.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(1,539)

122 reviews in the last 12 months

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Rated 3 out of 5 stars

No option to just replace items

I have used this service before and was replacing my travel medication pack as it was looking bad after 18 months of extensive air travel.
The product is good but the website lets things down. It did not show my previous purchases, so I didn’t have an opportunity to just replenish what I actually needed to replace.

24 February 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you for your feedback, Shaun. We're glad you’re happy with the product, but sorry the website didn’t meet expectations. We’re actively improving the user experience on our new site, and this will be addressed soon.

Rated 1 out of 5 stars

Sent a voice message and messaged…

Sent a voice message and messaged through their website but still no answer about my refund??? Cancelled before order was shipped and still no idea if they have taken my money or not.

18 February 2026
Unprompted review
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Reply from Anytime Doctor

Thank you for your feedback, Roseanna. We're sorry for the frustration caused. Your order was cancelled on 15 February and the payment was voided at that time, so no funds were taken. We apologise for any confusion and will review our communication to ensure this is clearer.

Rated 5 out of 5 stars

Very efficient

Very efficient , concise and professional , will definitely use again .

20 February 2026
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Reply from Anytime Doctor

Thank you! We're pleased you found the service efficient and professional — we look forward to helping you again.

Rated 5 out of 5 stars

Great Service for a Medical Travel Pack

Great Service for a Medical Travel Pack. The Travel Pack really comes in handy for a lot of situations, especially when travelling with other people, dont leave home without this pack when travelling, always expect the unexpected.

19 February 2026
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Reply from Anytime Doctor

Thank you, Cliff! We're so pleased the Travel Pack has been useful for your travels — great advice to always be prepared.

Rated 1 out of 5 stars

205412 Not cancelling my order

205412 Not cancelling my order. Won’t answer my emails, messages or even answer the phone. Just looked at the product and it only costa £40 and they charged me £68. Fuming dont trust them!!did not offer refund! Didn’t even email or call back

24 February 2026
Unprompted review
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Reply from Anytime Doctor

Thank you for your feedback, Raquel. We're sorry to hear your concerns. Your prescription was issued shortly after your order on 24 February and dispatched the same day, which meant it could not be cancelled at that stage. We have since offered a full refund upon return of the medication and have provided return details to help resolve this for you.

Rated 5 out of 5 stars

Holiday first aid kit.

I ordered the product, which was an easy task. I was kept informed of the progress and it was delivered within 48 hours as promised.

9 February 2026
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Reply from Anytime Doctor

Thank you, Doreen! We're glad the process was easy and that you were kept informed, with delivery as promised.

Rated 5 out of 5 stars

Very quick service

Very quick service. Will use again.

9 February 2026
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Reply from Anytime Doctor

Thank you! We're pleased you found the service quick and look forward to helping you again.

Rated 5 out of 5 stars

Placed an order which was quickly…

Placed an order which was quickly sorted and delivered in the time specified. Will use them again, very efficient

25 January 2026
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Reply from Anytime Doctor

Thank you, Marilyn! We're pleased your order was handled quickly and delivered on time — great to hear you found the service efficient.

Rated 5 out of 5 stars

Excellent

Excellent service, online questions were straight forward and explanations given at every step.

20 January 2026
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Reply from Anytime Doctor

Thank you, Kelly! We're pleased you found the process straightforward with clear explanations throughout.

Rated 5 out of 5 stars

Excellent Work!

Quick and fantastic service as always. Very efficient people.

23 January 2026
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Reply from Anytime Doctor

Thank you, Victoria! We're delighted you continue to find the service quick and efficient — we really appreciate your continued support.

Rated 5 out of 5 stars

Anytime Doctor is very efficient

Anytime Doctor is very efficient, professional and respond quickly which is something you can't get with your GP.

21 January 2026
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Reply from Anytime Doctor

Thank you, Karen! We're pleased you found the service efficient, professional and responsive — we really appreciate your feedback.

Rated 5 out of 5 stars

A great service!

Very fast and professional service
Next day delivery, fully tracked!

19 January 2026
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Reply from Anytime Doctor

Thank you, Andrew! We're pleased you found the service fast and professional, with reliable next day delivery.

Rated 5 out of 5 stars

Easy service to use

Easy service to use , great packs if you are travelling abroad, can also add antibiotics etc if you need them in an emergency on holiday . Arrived next day . Thank you

18 January 2026
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Reply from Anytime Doctor

Thank you, Jayne! We're glad you found the service easy to use and the travel packs helpful — great to hear it arrived so quickly.

Rated 1 out of 5 stars

Item missing from my order

Item missing from my order. Sent 2 emails and have still not had any reply from them several days later. I dont have the item paid fro and have not had a refund or any communication to let me know if this item will be sent seperately? Rubbish.

16 January 2026
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Reply from Anytime Doctor

Thank you for your feedback. We're sorry for the inconvenience — Erythromycin was out of stock at the pharmacy and a refund was issued for this item. We apologise that this wasn’t communicated clearly at the time and will work to improve this going forward.

Rated 5 out of 5 stars

Very good site

Easy to use site and good, swift delivery.

14 January 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you, Peter! We're glad you found the site easy to use and the delivery swift.

Rated 1 out of 5 stars

Arrived too late

9 January 2026
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Reply from Anytime Doctor

Thank you for your feedback, Stuart. We're sorry to hear the order arrived later than expected and apologise for any inconvenience caused.

Rated 5 out of 5 stars

Great experience

Great experience, everyone was very helpful and I received the medication within 48 hours, thank you so much! I would highly recommend the service.

7 January 2026
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Reply from Anytime Doctor

Thank you, Lizzyd! We're delighted you had a great experience and received your medication quickly — we really appreciate your recommendation.

Rated 1 out of 5 stars

Pack arrived but refund for item that…

Pack arrived but refund for item that could not be supplied still not issued five days after the payment was taken. Emailed regarding this but did not get a response.

8 January 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you for your feedback. We're sorry for the delay and lack of communication — Erythromycin was out of stock and a refund was issued for this item. We apologise this wasn’t made clearer and will work to improve our communication going forward.

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