AOC International Reviews 156

Supposed to get a call or Email in respect of a damaged AOC monitor, no place to input the support number given, really poor, cheap and unreliable Monitors, matched by the Customer Service, dissapointed.

I sent a notification that the monitor started to have horizontal lines after 8 months, I waited 2 days for the answer, I sent it, pictures of the monitor and invoices. I waited 4-5 days for no reply. I was able to find a telephone number for the service in the UK. The conversation lasted 5 minutes, everything was decided on the replacement. Within an hour I got a call asking when I was home to pick up a new monitor and return my broken monitor. Today, as agreed, I got a new monitor.

Shocking customer service and they leave you waiting until you remind them I've now been waiting for an email for a month now regrading a new power supply that I'm willing to pay for and still not getting anywhere if you see this before buying anything take in to consideration that if anything goes wrong with product your going to have difficulty to get it replaced no happy paid over 500£ for my monitors and don't even get the service for it shame on you aoc

Here in the USA, AOC promises their monitors to have 0 dead pixels as per their "respawn warranty". Amazing warranty policy on paper but they don't actually enforce it. My AOC 24G2 had dead pixels and after sending them a bunch of information they requested, they never got back to me. I sent follow up emails, and nothing.

Don't buy their products, especially if you buy them with their "leading class" dead pixel policy in mind.

Have bought two monitors from AOC and so far the monitors have been great and so has the customer service!
Emailed them about a DP cable and they responded in ... 8 minutes and also sent one right away. Thank you Maggie!

Worst company ever. Customer service is not existent. After just a month after buying a q27p2, a black vertical line appeared on my monitor, they asked me to send them back and they would have give me a new one. Once i send back to them, they told me that they would just repair mine. After one week since they took my monitor back they said they could not repair my monitor and they would have give me a new one. Now it is more than one month I am without monitor and I have no information. They don’t answer to my email and their phone service is not existent. NEVER buy aoc

I have been opening a lot of customer service cases lately and the service is horrible with all the respect but it is what it is. No one answers, and when you are lucky and get a response they only tell you to send a lot of information and then no one answers, is like a bot that tells you what to do and then nothing happens. The service is the worse.

Contacted customer support through their ticketing system, they requested additional details, which I provided, and then promptly ceased communicating with me. No idea why they're incapable of maintaining an email inbox, but alas.

Absolutely awful website design, Provides absolutely no links to buy the product. Just tells you a bunch of useless marketing garbage to try to sell the product to you without even showing you how. What a dated, piece of crap, embarrassing garbage website design policy. AVOID

Four months, the case is pending and still ongoing.
I had the monitor replaced with even more broken ones in a tragic condition. Terrible service.

Products are not bad and they have lots of well-made budget products but their customer support platform is simply horrible. When you open a ticket, they update the case and sent you an email notification about it but you have no way to check what has been updated and there is no user area on their support web page where you can log in and check the status on your ticket and their answers. In the end, you really want to have a good customer support service and theirs is non-existent because of the non-accesible platform.

Absolute trash customer support. Monitor went bad after less than a year. Contacted support through email. Took them a week to respond and only after I had to retouch base with them. They asked for some info and photos of my monitor which I replied with same day. 3 days later they email me saying that "someone will contact me today". No one contacted me so I called their support number to see. The representative told me that someone would contact me via email that day. Again no one contacted me. I called back the following day and spoke to another rep who told me he would personally handle my case and someone would contact me again. I opened my case 1/7/21. I have not heard back from anyone yet. Would not recommend this company to anyone.

Loved my monitor. Had it about a week and it was everything I wanted. Unfortunately cracked the screen and contacted aoc for their one time accidental replacement. It's been nearly a month, I've submitted the requested information multiple times, called and spoke with a representative twice and the most i've heard back from them was someone will reach out to you within 24-48 hours. That was about a week ago. Quite possibly the worst customer service and warranty claim process I've dealt with. Hopefully i'll get a replacement monitor from them sometime this year but will never buy anything from this company again.

Got my 27 inch monitor - this was my first and last AOC product in my life. After 2 weeks i found out that monitor has dead pixels - i've flagged it up and got response from customer service they will arrange replacement and all i need to do is pack my monitor and wait for courier- this has happened 2 months ago - i had an replacement last Friday (2 months waiting) and guess what? They have sent used monitor with big blue green pixel in the middle of my screen - im not sure if it's a joke? That's worst ever company i have to deal with - but i'll be still waiting to get GOOD monitor with no faults whatsoever - have paid £300 to get GOOD monitor. Really guys don't buy anything from this company

Bought an AOC monitor on 10 April 2020 which lasted 4 months before breaking down. The Service centre in Holland were certainly helpful at organising for it to be collected for repair and chasing the UK repair company (Repair_Tech UK) 4 weeks later when they still hadn't collected it. I had to phone both companies 2 weeks later again to find out what was happening with it. Apparently it was being assessed tomorrow! I had to phone both companies again 10 weeks on as I had not received any word of what was happening with it still. AOC said they would look into it and I asked them to please just replace it. No word since nearly 2 weeks on again.
Utterly appalling service from both companies. I'm in a very fortunate position that I have been able to borrow another monitor in the meantime. I wouldn't have been able to work properly if I hadn't.

I bought an AOC AGON 27" last year, on the 30th of March 2019. It worked well (a couple of stuck pixels but nothing too serious) until it developed a dark spot of dead pixels close to the upper edge of the screen. In a few moments the screen cracked internally! Boxed and sent it to the store i bought it from and they sent it to AOC. By the time it had arrived at the store the crack had reached the bottom of the screen. After a week AOC informed me that the two year warranty (Portuguese law) wouldn't apply because I had cracked the screen. After a quick search i found a couple of results from other people where the EXACT SAME THING happened to other AOC curved screens!!! It's really shameful that they are trying to get away with stealing 739€ from me! Neither AOC nor the store PCDIGA (don't ever buy there, terrible aftersales support) want to take responsibility for what happened.

Cannot tag the product is an inferior one ofcourse. But horrible part of it is their worst after sale services, highly irresponsiblle, incompetent and terrible customer care executives. This is the only company where authorised service centres dare to refuse call assignments from the company within their service area also. Here after sale services to their customers depends completely at the mercy of the technicians. Customers of their products will experience all evils which is possible only in an organisation with substandard management control. Consumer court is the rite place to deal with such people against their deliberate and extreme service deficiency.

I bought 2 monitors in early July. I have now received my refund, in October.
One of my monitors had 9 dead pixels so I claimed it as faulty. Initially, I thought this would be an easy process as it only took one day for the monitor to be confirmed as DOA (Dead on Arrival) However after this, there were 4 pick-up attempts, a month between them receiving the faulty monitor and my refund (despite being told it would take less than 2 weeks) and the final refund was £2 short.
The whole process has been a complete mess.
They told me to not pack the accessories despite it being a refund unit. I thought this was dodgy so I sent them anyway (they probably would have reduced the refund amount if I did not).
After the third pick-up attempt, I had to work out myself why it wasn't working; they hadn't actually asked for any of my phone or address details, just what bank to send the money to. They had just kept rearranging rather than trying to work out the issue.

Overall I would not recommend this company to my worst enemy. The product is fine till it has a problem and as you can see by all the reviews here, you are going to have a tedious time.

I'm waiting for a replacement display in warranty for 3 months, still counting.
I call/contact them once a week and they just tell me "there is no replacement available, we will let you know".
Update: the replacement was confirmed on 10 Sep, the request was sent on 22 June

AVOID this company. I have tried everything to contact them and the response is NO RESPONSE. Even their website fails to work and I have to write to the wrong region, just to be able to send a support request. As to my AOC equipment, it isn't even listed on their websites so cannot be searched for, even though it is a modern television. I've spent 2 weeks trying to get help anywhere and they simply cannot be bothered to reply. I strongly advise people to avoid this company that has a service level of ZERO and no respect for their product's users.