I made a double payment (my mistake) and hence wanted a refund on one of the payments. APCOA acknowledged my request that day and then just over 3 weeks later a received an email informing me that I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I... See more
Company replied
I can’t thank Samantha B enough for the outstanding support she provided. From the very beginning, she was kind, patient, professional, and genuinely cared about helping me. She took the time to und... See more
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company details
- #4 of 7 best companies in Public Parking Space
- #24 of 29 best companies in Ecommerce solution provider
- #5 of 8 best companies in Parking Garage
- #16 of 19 best companies in Car park
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I mistakenly parked in the Mid Stay car…
I mistakenly parked in the Mid Stay car park at Luton Airport, as I was unaware that the free drop-off arrangements had changed. APCOA kindly reviewed my request and agreed to refund the amount as a gesture of goodwill. I really appreciate their understanding and helpful customer service.
2 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're pleased we were able to assist and that our team could resolve the matter for you. We appreciate your kind words about our customer service and understanding. Thank you for your feedback, and we wish you all the best with your future journeys.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Unfortunately our flight to Tiree was…
Unfortunately our flight to Tiree was cancelled last minute due to weather on the island. I spoke to a lovely gate operator who was very sympathetic and provided me with an email address to help apply for car parking refund. I am happy to report I was provided with a full refund. What an excellent customer service team. A special thanks to Paul for all his help! Thank you
24 June 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear your flight was cancelled due to the weather, but we're delighted that our team was able to assist during what we know can be a stressful situation. It's wonderful to hear that the gate operator and Paul provided the support you needed, and that your parking refund was processed successfully. We'll be sure to pass on your kind words to Paul
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Great Service, Terrible Tech
Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I should leave a message.
I left multiple messages and no-one responded.
There is no evidence that this line is even manned.
HOWEVER
When I DID get through (by selecting a different option to the Claims Team option (option 5) I was very pleasantly surprised
Luke Tempest, Service Agent, was friendly, knowledgeable, sympathetic and customer focused.
Solved my problem immediately whilst I was on the phone. Superstar indeed,
Note to APCOA. Relying on individual heroes to rescue you from poor tech and/or insufficient people is not generally considered a good long term business strategy.
Luke gets 5 stars, your queuing system gets none.
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your detailed feedback. We're sorry to hear about the difficulty you experienced trying to reach our Claims Team and understand how frustrating that must have been. Your comments regarding our telephone system and response times are appreciated and will be shared with the relevant team for review.
We're delighted to hear that Luke was able to assist you once you got through. It's wonderful to know he provided friendly, knowledgeable, and efficient service, and we'll make sure your kind words and recognition are passed on to him. Thank you again for your honest feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I would like to commend the service
I would like to commend the service and understanding to my issue on booking into the APCOA of Aberdeen Airport
I already booked a car park space prior to my trave from Blackpool area, half way into my travel I urgently needed to return home for an family matter
I sent an email to your service centre and explained everything I could for a possible refund as I didn’t enter the airport
I would like to thank your after sales customer service Paul who was very understanding to this
I look forward to booking into again to use your services
Thank you
6 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear that your travel plans had to change due to a family matter, and we hope everything is okay.
We're delighted to hear that Paul was able to assist you with understanding and compassion, and that your experience with our customer service was a positive one despite the circumstances. We'll be sure to pass on your kind words and thanks to Paul.
We truly appreciate your feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your fantastic feedback! We're delighted to hear you found the car park spacious and comfortable to use. We appreciate your kind words and look forward to welcoming you back again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I was wrongly charged £50
I was wrongly charged £50 at the Drop Off exit, Glasgow Airport. Paul Harwood at Apcoa was brilliant. He looked into this for me and it transpired the cameras did not show me exiting, hence the high charge. Paul reacted to my query, quickly, with courtesy and ensured a refund of the money wrongly taken Big thanks.
29 June 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear about the incorrect charge, but we're delighted that Paul was able to investigate the issue and resolve it quickly for you. It's great to hear that his prompt, courteous service made such a positive difference, and we'll be sure to pass on your kind words and thanks to him.
APCOA UK
Easy to pre-book online
Easy to pre-book online. Great customer service—I accidentally booked for the following day because the date defaulted to the next day. I messaged them, and they promptly processed a refund.
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Quick prompt service
Quick prompt service! FinnJ handled my query swiftly and sorted it with ease. Thank you!
9 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback! We're delighted to hear that Finn J was able to handle your query quickly and efficiently. We'll be sure to pass on your kind words to Finn.
APCOA UK
Car park experience in Manchester City
Booked our parking ticket on line, instructions were easy to follow. Upon arrival in Manchester car park was easy to find, used the code that was sent to my phone, parking was sorted in seconds and the bonus,it was a 5 minute walk to our hotel
3 July 2026
Reply from APCOA UK
Thank you for your fantastic review! We're delighted to hear that you found the booking process straightforward and that our arrival instructions made parking quick and hassle-free. It's great to know the car park was easy to find and that its convenient location, just a short walk from your hotel, made your trip even more enjoyable. We really appreciate your feedback and look forward to welcoming you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Allow bookings to be amanded
All worked well on the day.
However I did initially book the wrong day as the website was set to the following day and not on the day and I couldn't amend it which was frustrating and had to pay twice.
Bring able to amend the booking would have been better.
7 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you haven’t already reached out to the Customer Service Team, please reach out to me via tpreviews@apcoa.com
I will be happy to assist you.
Kind Regards
Customer Service Team
APCOA UK
Cannot recommend this parking
Cannot recommend this parking, the spaces are tiny and there is so little room to manoeuvre.
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I booked ahead
I booked ahead , made sure I arrived on time and exited without problem . All in all a good experience .
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Car park easy to find
Car park was easy to find and no issues parking but we had problems connecting to the EV chargers which seemed to have a mind of their own. Parking was pre-paid and easy to organise.
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Safe and secure parking
Safe and secure parking. Clean with bike specific bays. Parking attendant promptly confirmed my booking each day.
2 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I attended East Midlands Airport rapid…
I attended East Midlands Airport rapid drop off zone today and then made a payment on the registered account I created earlier. The whole process was so user friendly, particularly my request for an email receipt. This was confirmed by an adviser, namely, J Finn who accessed my details with great clarity and efficiency. J Finn's prompt action reassured me about the payment having been confirmed. You often wonder whether payment has been securely received and JFinn's professionalism gave me the reassurance I needed.
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're delighted to hear that you found the payment process for East Midlands Airport's Rapid Drop Off zone straightforward and user-friendly. It's especially pleasing to know that J Finn was able to assist you efficiently and provide the reassurance you needed by promptly confirming your payment and email receipt request. We'll be sure to pass your kind comments on to J Finn, who I'm sure will appreciate the recognition. Thank you for your valued feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Very good customer service really happy…
Very good customer service really happy with them. Very helpful 5 stars 🌟🌟🌟🌟🌟
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Quick resolution
After experiencing a technical issue, I contacted APCOA and Paul quickly resolved the problem and processed my refund without any hassle. The whole process was straightforward, and I really appreciated his prompt and professional help. Thank you, Paul!
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear you encountered a technical issue, but we're delighted that Paul was able to resolve it quickly and process your refund without any hassle. It's great to know his prompt, professional support made the process straightforward for you. We'll be sure to pass your kind words on to Paul, who will be pleased to receive your recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
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