I made a double payment (my mistake) and hence wanted a refund on one of the payments. APCOA acknowledged my request that day and then just over 3 weeks later a received an email informing me that I... See more
Company replied
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Review summary
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Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I... See more
Company replied
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company details
- #4 of 7 best companies in Public Parking Space
- #24 of 29 best companies in Ecommerce solution provider
- #5 of 8 best companies in Parking Garage
- #16 of 19 best companies in Car park
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great service
Great service, specially with your staff Joanne with excellent help and support
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We're delighted to hear that you received great service and that Joanne provided you with excellent help and support. We'll be sure to pass on your lovely comments to her—they'll be greatly appreciated.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I have a great experience using chat as…
I have a great experience using chat as it is prompt and Wayne resolved my query promptly. Really happy with the response and professionalism.
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback. We're delighted to hear that you had a great experience using our live chat service and that Wayne was able to resolve your query promptly. It's fantastic to know you were happy with the professionalism and support you received. We'll be sure to pass your kind words on to Wayne.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I had a problem with my payment but…
I had a problem with my payment but they sorted this out immediately, what a great service live chat was fantastic
9 July 2026
Unprompted review
Reply from APCOA UK
Thank you for sharing your feedback. We're pleased to hear that your payment issue was resolved quickly and that you found our live chat service helpful and efficient. It's great to know our team was able to provide the support you needed. We appreciate your kind words
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I needed a receipt for my parking
I need a receipt for my parking. There is no way on the website to obtain that. I called the number (hard to locate), went in circles, then was told by automatic message 'You've reached the wrong department.' I tried the chatbot, which couldn't help and passed me to a human being. He wrote 'This service is for drop offs only. You need to call [number I had already failed with]. Nobody would take responsibility for this most basic business function. Pathetic.
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
Please reach out to the customer service team via the following link. They will be happy to assist you. Sorry for the inconvenience you have been experiencing. Just type speak to an agent in the chat box.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Took a few days to come back and…
Took a few days to come back and respond but all got sorted. More than happy with the support received considering this was a mistake on my part.
6 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're pleased to hear that your query was resolved and that you were happy with the support you received. We appreciate your patience while we looked into the matter and are glad our team was able to assist, even in circumstances where the issue was due to an error on your part. Thank you for your understanding, and we hope to provide you with a smooth experience again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Coventry Sky Dome car park is my go to…
Coventry Sky Dome car park is my go to in this city and has been for several years now. Over 800 decent sized spaces, the 17 floors are kept clean and tidy by the friendly, helpful staff. There are 2 lifts. The prices are reasonable starting at £1 for 1 hour. You pay before you get into your car to leave. There are pay points on a couple of floors only. The app for pre- booking & payment is easy. It’s just a short walk into the city centre via Spon Street with its mediaeval timber buildings.
3 July 2026
Reply from APCOA UK
Thank you for taking the time to share such detailed feedback. We're delighted to hear that Coventry Skydome car park has been your preferred choice for several years and that you continue to find our facilities clean, convenient, and well maintained.
It's great to know that you appreciate the helpfulness of our team, the ease of our booking app, and the value offered by our parking options. We’re also pleased that the location provides easy access to Coventry city centre and its surrounding attractions.
We truly appreciate your continued support and look forward to welcoming you back on your future visits.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Booking parking is so easy and save money
Booking parking is so easy and straight forward. Saves money and I would recommend it to anyone.
7 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Car broken in to- no security at all
Charges parking yet there is no security or cctv. My car was broken into and written off. At your own risk. They don’t care.
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
Please report this to the local police, who will then reach out to us.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Avoid at all costs !
Booked parking at Stansted with cancellation protection. When I cancelled my booking I received an email over 15 working days ago that my refund would be on my card in (max) 10 days. I have emailed numerous people 6+ times and even sent a letter before action now. All of which have been ignored. Do not use this company under any circumstances!!
21 June 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from you, this will allow me to look into this for you.
The request will come through Trust Pilot, please respond.
Kind Regards
APCOA UK
Great customer support
I reached out to the customer support and Lillie was very polite and understanding of the situation. My issue was resolved in less than 5 minutes. Highly recommend and would recommend!
10 July 2026
Unprompted review
Reply from APCOA UK
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that Lillie provided you with polite, understanding, and efficient support, and that your issue was resolved so quickly. We'll be sure to pass along your wonderful feedback to her. We truly appreciate your recommendation and look forward to assisting you again whenever you need us!
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I had a problem with confusion over…dates
I had a problem with confusion over payment for parking resulting in a payment of £170 to a debt recovery firm.
Ashliegh of Gemini parking reviewed the payments and has asked the debt recovery fund to repay the £170.
She was most helpful in reviewing the payments.
15 May 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're pleased to hear that Ashleigh was able to review your case thoroughly and help resolve the confusion regarding your parking payment. We're glad she could arrange for the debt recovery company to process the refund and provide the assistance you needed. Your kind feedback will be shared with Ashleigh, and we appreciate you bringing this to our attention.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
Gemini Parking (APCOA UK)
I purchased a 7 a week quarterly season tick and got a ticket anyway!
I purchased a 7 a week quarterly parking permit for a long stay c/park in Banbury and started parking from the permit start date. three days later i get a parking fine that was issued incorrectly and unlawfully. The PCN issuing operatives clear do not thoroughly check their data base for authorised vehicles. They clearly need re-training
10 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from you, this will allow me to look into this for you.
The request will come through Trust Pilot, please respond.
Kind Regards
APCOA UK
Great friendly response to my query
Great friendly response to my query
10 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We're delighted to hear that you received a great, friendly response to your query. Providing helpful and approachable customer service is important to us, and it's wonderful to know we met your expectations. We appreciate your support and look forward to assisting you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Isabella H was very helpful
Isabella H was very helpful. Parker the auto response was not and needs work. Generally people are in need of advice they cannot find, so parker is actually detramental to the process of a live chat than supportive. Isabella was great in confirming i had already paid my charge as expected, adn that the text about unpaid costs was a scam (as thought). Not only that she promised to share and review to stop this confusing others in future. Great service, thanks.
10 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your detailed feedback. We're delighted to hear that Isabella H was able to provide the reassurance and support you needed by confirming your payment and helping you identify the scam message. We'll be sure to pass along your kind words to her.
We also appreciate your honest feedback about Parker. We're always looking for ways to improve our services, and your comments about the live chat experience are valuable. We'll ensure your feedback is shared with the relevant team as we continue to review and enhance our automated support. Thank you again for your feedback, and we're pleased Isabella was able to turn your experience into a positive one.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Prompt service , many thanks
I had a problem with my booking due to a mistake a made. I wrote to explain my situation and was swiftly refunded by your team, many thanks to Paul Harwood for great customer service!
7 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback! We're pleased to hear that your issue was resolved quickly and that Paul Harwood was able to assist you with your booking. We understand that mistakes can happen, and we're glad our team could provide a swift refund and make the process as straightforward as possible. We'll be sure to share your kind words with Paul.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Pre-booking is so easy
Easy to park and felt assured that I could leave car for 24 hours. I was worried with having to leave the car park in the early morning however, it was so straightforward and easy to do. Would use again.
7 July 2026
Reply from APCOA UK
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Easy to set up reservation for parking
Easy to set up reservation for parking. Car number plate recognised at entry point. Parking secure with pedestrian access gained through parking ticket. Site close to Crowne Plaza and Arndale Centre. Happy to use again.
4 July 2026
Reply from APCOA UK
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
My car was attempted to be broken into
My car was attempted to be broken into, with a wrench which they left behind. Had an alert at 1030PM via car app that the alarm was going off. Car park isn’t secure to many people can access. Lack of CCTV also
9 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for the great feedback! We're delighted to hear everything worked perfectly.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
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