apetito UK Reviews 

280
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the helpful and supportive staff, highlighting their professionalism and willingness to go the extra mile. Many also appreciate the excellent customer service, describing it as friendly, informative, and readily available. Reviewers frequently commend the product for its quality, variety, and delicious taste, finding meals easy to store, cook, and serve while catering to diverse dietary needs. However, some people were dissatisfied with the food quality, describing meals as bland, dry, or unappetizing. Concerns were also raised about poor quality, small portions, and limited choices or availability of certain items.

What people talk about most

Product

People report ambiguous experiences with the product, with many finding the food bland, dry, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers finding the food bland, dry, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and friendly representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Apetito at our Nursing Home for a number of years. The quality and variety of the food is outstanding and is enjoyed by all. The customer service is also impeccable. Special menti... See more

Company replied

Rated 5 out of 5 stars

The team are helpful and supportive. It was an easy transition and my team knew that they had help and support available to them. The product is great. Easy to store, cook and serve with lots of Inf... See more

Company replied

Rated 5 out of 5 stars

I have been in charge of ordering and serving Apetito for over a year now. Besides the food being delicious, I find the ordering easy and the website very informative. Any changes needing to be made... See more

Company replied

Rated 5 out of 5 stars

We recently had the pleasure of welcoming Apetito to our care home for a tasting session, and it was a truly positive experience for both staff and residents. The team brought in a variety of new d... See more

Company replied


Company details

  1. #81 of 83 best companies in Food Manufacturer

Written by the company

apetito UK provides exceptional meals to organisations catering to the young and the elderly in the United Kingdom. Our meals are expertly crafted by our team of dietitians and chefs and then frozen to lock in the goodness. Based in Trowbridge, Wiltshire we produce great-tasting, nutritional food for Hospitals, Care Homes, Nurseries, Independent Schools and Local Authorities. We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.

Why choose apetito?

Written by the company

Award-winning & friendly service
We’re the leading food producer for the health and social care sector and we’ve won The Queen’s Award for Enterprise – twice. We take great pride in our pioneering history of innovation within the food and drinks industry.
Safe & sustainable
We operate to the very highest standards, and this includes testing all of food in-house, minimising our impact on our environment, respecting the people we work with and supporting sustainable food producers. We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We operate a successful programme of waste reduction and resource efficiency across our whole business.
High-quality ingredients & nutritious meals
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We use only quality ingredients in our meals, which are prepped from scratch by our talented chefs and nutritionists, and then frozen within one hour to lock in nutrition, freshness and flavour.

Contact info

3.7

Average

TrustScore 3.5 out of 5

280 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(280)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service, customer service advisors are always friendly and helpful. The food is also delicious and there is a huge range of choice. Would highly recommend.

29 April 2021
Rated 5 out of 5 stars

We had a visit from Apetito and their…

We had a visit from Apetito and their food truck. It was a great day and all who we support were able to attend.
The new products were great and full of flavour and the team were really friendly and helpful.

28 April 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for the 5* review, Lillie - we're so pleased you enjoyed the visit from our apetiser!

Ashleigh

Rated 5 out of 5 stars

I work in a Dementia home with 30…

I work in a Dementia home with 30 residents or more, we are pleased with the meals as they are tasty and nutritious and always a good variety, and they have a dedicated support team.

26 April 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for such a fantastic review, Maria Kelly. We're so pleased to hear how happy you are with our service.

Kind regards
Nakeeta.

Rated 5 out of 5 stars

Great partner to work with...

Working with Apetito for some years now. Always available to help, always willing to do extra mile for us, nothing is too much for them.

26 April 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for such a fantastic review, Andrew. We're so pleased to hear how happy you are with our service.

Kind regards
Nakeeta.

Rated 5 out of 5 stars

Good experience, recommended!

We are an homeless hostel and we have a contract with apetito from few years now.
I am one of the team leaders and I have only recently started working with apetito team and my experience has been very good. Georgia is such a nice lady and always replies to our email straight away, very efficient and problem-solver.

22 April 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for the great review, Sarah. We're so pleased to hear how happy you are with the service. I'll be sure to pass onto Georgia!

Ashleigh

Rated 5 out of 5 stars

Yummy food

The children enjoy a wide variety of different foods.
Such tasty and healthy lunches.

21 April 2021
apetito UK logo

Reply from apetito UK

Thank you for the 5* review, Elizabeth!

Ashleigh

Rated 5 out of 5 stars

Highly Recommended

The Salvation Army has been working with Apetito for over 10 years supplying meals for residents in our older people's care homes. Their meals are tasty and nutritious and there is also a huge variety to choose from. The dedicated customer support we receive from Apetito is also second to none!

21 April 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for the fantastic review, Alex!

Ashleigh

Rated 1 out of 5 stars

Would not recommend

The meals my mum has have either been wrong or burnt to the bottom of the dish. I have phoned on several occasions and they have promised to not charge for them, but this has never happened and the receipt still shows the charge. They just don't do anything to help. Most of mums meals go in the bin, but we have no other choice.

15 April 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Pam,

Thank you for your comments regarding the poor service with our company. I hope you will accept our apologies and allow me to investigate your complaint. If you would like to contact me by email : julie.hill@apetito.co.uk or telephone 01225 759664 then I would be pleased to help you. We strive to provide a good service. However if we fail then we like to have an opportunity to improve so your feedback is invaluable and further specific details would be appreciated by email or telephone.

Regards

Julie
Julie Hill

Rated 5 out of 5 stars

Our care company has used Apetito for…

Our care company has used Apetito for all our care homes for over 2 years now. The Residents enjoy the food the the choice given. The food is nutritious and tasty and weight loss in residents has reduced.

12 April 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for the fantastic review, Julie.

Ashleigh

Rated 5 out of 5 stars

Fantastic company with amazing…

Fantastic company with amazing products.

The IDDSI range is brilliant, its very reassuring to have such excellent well prepared puree meals as well as all the other products.

Everything from the training they provide to the online ordering and to receiving the delivery is the very best.

My CDM Paul Drye is brilliant to work with. His communication is excellent and is always on hand to help with any inquiry I have.

You would do very well to be involved with apetito.

6 April 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for the fantastic review! We'll be sure to pass onto Paul.

Ashleigh

Rated 5 out of 5 stars

happy customers

We have been with Apetito for the last few years and they are very good, never fail their customers and go the extra mile if necessary.

1 April 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for such a fantastic review. We're so pleased to hear how happy you are with our service.

Kind regards
Nakeeta.

Rated 5 out of 5 stars

would Highley recommend!

apetito have a good variety of meals and desserts to choose from. The residence i care for suffer with dysphasia and diabetes also some have high blood pressure etc.
I don't have time to cook everything from scratch all the time so apetito has been a bit of a god send.

I would highly recommend them.
my client manger Paula is amazing really goes out her way to help.
Thankyou

31 March 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you so much for the fantastic review! We're so grateful to hear that you're pleased with our service.

Ashleigh

Rated 5 out of 5 stars

Apetito take the worry away

Apetito with the coordination from Paul Dyer have been an absolute 'God send' since implementation that took place during the pandemic lockdown. Apetito give us reassurance of continuity of high quality provision throughout troubling times. They have taken a huge worry away from us. We have been able to train a wider range of the team to provide support during these unpredictable times.
We definitely recommend Apetito as a partner in providing the high quality service we strive for.

30 March 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for the 5* review, we're so pleased to hear how happy you are with our service.

Ashleigh

Rated 5 out of 5 stars

Excellent Customer Service

We cannot fault the Apetito service in any way. From the account manager, the ordering of food and the delivery - the service is excellent.
There is a great range of foods which also cater for food allergies extremely well. The website is very clear and easy to use, allowing for easy flexibility of order values. We would, and have previously, recommended Apetito to other Day Nurseries who may be looking to source outside caterers.
A fantastic company to deal with.

30 March 2021
apetito UK logo

Reply from apetito UK

Thank you for such a fantastic review!

Ashleigh

Rated 5 out of 5 stars

We have been using Apetito for a short…

We have been using Apetito for a short while now before the pandemic outbreak. We have found their food service most helpful throughout this difficult time. The food has proved cost-effective when managing our monthly outgoings. Apetito have also helped to monitor the cost and have provided us with a spend-cap, should we spend anything over our initial monthly budget. A few months ago we hit a brick wall and due to a lack in kitchen staff, we ended up ordering similar meals repetitively, but our Account Manager, Paul Drye was able to identify this and get in touch with us. Paul is a great trainer and we can contact him at anytime with any concerns we have. We highly recommend him, he is such an affable chap and is very approachable. We have since been given a tasting day and help with updating our menus. On the whole I advocate for Apetito meals and in particular the nutritional value they provide for our Residents.

29 March 2021
Unprompted review
apetito UK logo

Reply from apetito UK

Thank you for such a fantastic review, Stephanie.

I'll be sure to forward onto Paul.

Ashleigh

Rated 5 out of 5 stars

Outstanding Service

The customer service is outstanding at Apetito. We enjoy the wonderful food and meals and feel there is a huge choice of meal options. We are delighted with every aspect of the food delivery.

29 March 2021
apetito UK logo

Reply from apetito UK

Thank you for the 5* review, Susan!

Ashleigh

Rated 5 out of 5 stars

FANTASTIC SERVICE

FANTASTIC SERVICE
We have used Apetito for almost 3 years and we cannot say enough about how good their customer service, deliveries and especially their food are. We are a 42 place nursery and we feed children main lunch and pudding Monday to Friday. Apetito provide a varied and highly nutritious menu which our children love. They have solved our problem of the cook having time off or annual leave. Anyone is able to pop their prepared meals into the oven. Their guidelines and record keeping templates make cooking as easy and hassle free as can be. Their teams throughout their company are professional and friendly and solve any problem they may crop up. We are extremely happy and would highly recommend any nursery setting to use them.

26 March 2021
apetito UK logo

Reply from apetito UK

Thank you for the fantastic review, Jill. I'll be sure to forward this to our Nursery sales team!

Ashleigh

Rated 4 out of 5 stars

Apetitio food presentation is good

Apetitio food presentation is good
Taste good on most vegetarian dishes , have not tried myself non vegetarian food , staff and Resident do like most of the dishes.
Meet Nutritional needs and calories count
appearance good
Easy to cook
Overall Good.

24 March 2021
apetito UK logo

Reply from apetito UK

Thank you for your review, Shanti.

Ashleigh

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