Apex Gaming PCs Reviews 

545
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that PCs run smoothly, are well-built, and are easy to set up for gaming. Many also commend the exceptional customer service and helpful staff, who offer quick, knowledgeable, and personalized support throughout the buying process and beyond, ensuring customer needs are met. However, some customers noted concerns with order fulfillment and product delivery, experiencing longer wait times, conflicting updates, or items arriving damaged due to packaging. Additionally, a few reviewers mentioned initial product issues like unconnected power cords, faulty components, or the PC not working upon arrival, requiring further troubleshooting or assembly.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with their purchases and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, knowledge,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the website easy to navigate... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers praising the easy and convenient process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Company

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(545)

272 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers
The constant feedback has also been excellent
The team has been extremely friendly everyone deserves a raise
Brady has made this go so much more smoothly than if I tried this myself

7 October 2025
Unprompted review
Rated 5 out of 5 stars

I’m relatively new to PC’s

I’m relatively new to PC’s and PC gaming. I’m more of a gun guy. I don’t know much about computers, their parts or how they work. Regardless, I wanted a nice PC that had good reviews through a well known company that is reputable. You guys at Apex have accomplished all that for me. Brady, absolute stud. He’s taken a lot of time to recommend parts to me, explain what they do and how they’d affect my gaming experience and what to consider when looking into parts. He’s been pretty patient with me and has communicated timely and thoroughly about the process and the progress so far. You guys need to give Brady a raise or something, he’s the reason why I’ll come to you guys when I want to upgrade my PC. I’m stoked for my PC and when I get it, you guys will have my loyalty as your customer and consumer. Thank you guys and thank you Brady, for being genuine, and taking the time to teach me.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

The PC suggestions were amazing

The PC suggestions were amazing. Choosing the optional parts was easy and the PC was delivered great and runs fantastic.

Side note I damaged the mother board installing the graphics card so I got it fixed I didn't want to bother with the return shipping and it was a simple and cheap fix.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Robert H

Great Experience with Robert H. of Apexgamingpcs.com
He was quick in helping me get to the bottom of what's right for me in figuring out which DDR5 rig i wanted to start with.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

My PC was having issues

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with some friends and my computer was having more issues than ever!! Thankfully Robert F helped me solve the problem quicker than I ever thought it would take, and he gave me some tips on what to do if the solution stops working again!! I really appreciate all the help!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Support and Computer!

Customer support was easy to work with and talking directly with someone about upgrades helped immensely! Computer works great as well, so overall a very positive experience!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! There were some delays with shipping and Timothy was nice enough to refund part of our order due to those delays. Great small business to work with!

21 September 2025
Rated 5 out of 5 stars

Outstanding Customer service

I spoke with Nick, and other people in Apex involved directly or indirectly with my order. Everyone is exceptional, from the time of the initial order to post delivery, they will give you a call, making sure everything is doing well. That's a great company.

1 October 2025
Unprompted review
Rated 4 out of 5 stars

Slow arrival, Good Device.

Took a little longer than expected and did the fastest ship option, had a major technical issue on their part so I was fine with it. Support Staff were amazing, PC arrived and haven't had a problem. Would order again if need be.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Robert the hero

Over the past few months i was having a broad spectrum of problems that could've almost been anything and as of now they seem to have subsided and i am mind blown at how much better it is running thanks to Rober H who is there every fricken day give this guy a raise

26 September 2025
Unprompted review
Rated 1 out of 5 stars

I have not recived anything

I have not recived anything

26 September 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello,

We’re sorry for any confusion. Apex Gaming PCs does not currently sell or ship products to India, and we have no record of an order under your name, and the order number provided is not an Apex order number. It’s possible this review was left in error or may be related to another company.

If you believe this was a mistake, please feel free to reach out to Trustpilot to have the review reassigned. If you’d like to confirm directly with us, you can always contact our team at support@apexgamingpcs.com
and we’ll be happy to verify.

Thank you,
Apex Gaming PCs

Rated 5 out of 5 stars

I had some issues with my pc

I had some issues with my pc. Not Apexs fault. Tried everything i could to stop the freezing and gpu usage drop all to no avail. I gave up and wanted to send it back to them and they went out of their way to help. Give them the chance to help you with your next pc.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

I didn't have high expectations when I…

I didn't have high expectations when I first went to contact Apex Gaming PCs, but I was quickly responded to by Nick and had an easy back and forth over email answering general questions, after that we set up a call with Robert and and ruled out what it wasn't, we were not able to pin down the issue on the first call, after a little more back and forth we set up another call with Tim and got down into the specifics, it took a few calls but we were able to confirm what the issue was, Everybody was helpful and got back to me quick

1 September 2025
Unprompted review
Rated 3 out of 5 stars

Took a long time to receive package

21 September 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Eli, thank you for taking the time to provide us with this feedback. We fully acknowledge that your order was delayed, and we are very sorry for the inconvenience. Around the time your PC was being assembled, we had to perform some unexpected emergency repairs to the roof of our operations facility, and this did regrettably delay orders for about 1 week.

We hope you are enjoying your new Apex Gaming PC, and please let us know if you ever require any assistance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look