Apex Gaming PCs Reviews 

541
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting systems perform excellently, run smoothly, and are well-built. People frequently highlight the exceptional customer service and helpful staff, who provide quick, knowledgeable, and personalized support. The overall user experience, from customization to easy setup, is highly regarded, making the purchasing process seamless and satisfying. However, some customers noted concerns regarding order processing and delivery times, with several experiencing significant delays or a lack of updates. A few also reported initial product issues like unconnected components, damaged items upon arrival, or faulty parts needing replacement, and some reviewers were unhappy with customer service response times in specific instances.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with their new PCs for gaming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Staff

Customers had positive experiences with staff, frequently praising their knowledge, professionalism, and... See more

User experience

Clients share positive opinions on user experience, with many praising the easy and convenient process for... See more

Order

Users describe ambiguous interactions with order, with some reviewers praising the easy and convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 5 out of 5 stars

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers The constant feedback has also been excellent The team has been extremely friendly... See more


Company details

  1. Computer Hardware Company

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

541 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(541)

268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great PC and greater customer service

Bought my first pc from here after having my first for almost a decade and though I was nervous buying a whole new pc my expectations and experience buying and utilizing the pc have been blown out the water. Nick had helped me setup my build so I could get to gaming asap. Definitely happy with my purchase and hope to support in the future.

21 October 2025
Unprompted review
Rated 3 out of 5 stars

I finally received my order today…

I finally received my order today 10-21-25. It was for two memory sticks. I am happy to say I am more than satisfied with the product. However, it was ordered around Sept. 3rd, 2025. It took the better part of 2 months to get 2 measly memory sticks from Apex. While I understand there were supply chain issues, I feel the ball really got dropped. I'm not swearing off Apex gaming in the future, but I will check out other options before ordering. In the end I got what I ordered and Apex tried to make it right by upgrading the memory sticks for me so there's that. It was just frustrating but it's all good now.

21 October 2025
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for taking the time to provide us with this feedback. You are correct that some of our incoming RAM orders for specific models were delayed far longer than we anticipated. We're very sorry this impacted the fulfilment of your order, and we're happy to hear you are pleased with the product now that you have. In the future, if you are looking to make another purchase and would like to verify the availability of any given component, please shoot us a message on our live chat, or an email to Support@ApexGamingPCs.com and we're happy to help.

Rated 5 out of 5 stars

I thought I received an email hack for a bill

I was emailed the following :
Bill for Carbon Solutions LLC
Total: $113.28, due Oct 23
Total amount due
$113.28
Due date
Thu, Oct 23.

I did not know what "Carbon Soutions" was and thought it was a hack. But now I figured out it was from Affirm. But before that I contacted Affirm and put a stop to the "bill". I called Affirm back to retract the mistake. They said it would take like 9 days to "update" my request.
Brady helped me out.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

I contacted your company to get the status of an order I place

I contacted your company to get the status of an order I placed with your company. The response I received was an email to rate my experience. I have not received a response back on the status of my purchase or the item but you want me to rate my experience. I can not give positive feedback when there has been no response from you on the status of the product I purchased your company.

6 October 2025
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for taking the time to provide us with this feedback. As Ryan had mentioned in our most recent email, we did respond to your original email within an hour, and our response was kicked back by the mailer. This likely means that our emails are being blocked by your spam filter. In case you also did not receive our most recent reply, we are extremely sorry for the delay you've experienced. The sale of individual components is a new service we are offering, and we are still ironing out the kinks with our software. Seeing as your order was delayed as a result, we've gone ahead and refunded the full amount to you. You should be receiving your complimentary component in the next day or two, and we hope this is acceptable compensation for the inconvenience.

Rated 4 out of 5 stars

Best customer service experience ive ever had.

I ordered an SSD and while it certainly has taken a longer amount of time than anticipated for my order to be processed and still pending delivery, Apex customer service has been beyond helpful and informative. Considering how they've handled the situation i could see myself ordering from them again.

2 September 2025
Rated 5 out of 5 stars

Best PC Experience Out There

This is my second PC with Apex Gaming, and they never fail to impress me with my purchase. Their team was quick to inform me of the order and held a personal call to ensure my desires with the computer were met, even providing recommendations for improvements or alterations to the PC to ensure optimal experience.

Brady, systems engineer, specifically provided detailed reasons for the recommendations that were still within my budget. I will highly recommend them to anyone looking for a new computer!

16 October 2025
Unprompted review
Rated 4 out of 5 stars

Undesired delivery time.

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trustworthy neighbor receive the parcel. Also, it took almost a month from order to reception. Feels a bit long.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and craft.

The pc came at a reasonable time and was up to standard the little assembly I had to do was intuitive and had a guide just in case it wasn't.
The team stayed in contact with me on a bi weekly basis updating me about the build process when the pc was being made.

10 October 2025
Unprompted review
Rated 4 out of 5 stars

Good experience

They are good at replying. I am using the rent to own option they just started. It seemed like it was a new process for them. They kept me updated about all of it and when they had to change things. My only complaint was I had to keep refilling things out. I understand why tho.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers
The constant feedback has also been excellent
The team has been extremely friendly everyone deserves a raise
Brady has made this go so much more smoothly than if I tried this myself

7 October 2025
Unprompted review
Rated 5 out of 5 stars

I’m relatively new to PC’s

I’m relatively new to PC’s and PC gaming. I’m more of a gun guy. I don’t know much about computers, their parts or how they work. Regardless, I wanted a nice PC that had good reviews through a well known company that is reputable. You guys at Apex have accomplished all that for me. Brady, absolute stud. He’s taken a lot of time to recommend parts to me, explain what they do and how they’d affect my gaming experience and what to consider when looking into parts. He’s been pretty patient with me and has communicated timely and thoroughly about the process and the progress so far. You guys need to give Brady a raise or something, he’s the reason why I’ll come to you guys when I want to upgrade my PC. I’m stoked for my PC and when I get it, you guys will have my loyalty as your customer and consumer. Thank you guys and thank you Brady, for being genuine, and taking the time to teach me.

8 October 2025
Unprompted review

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