Apex Gaming PCs Reviews 

540
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the product quality, noting that PCs are well-packaged, easy to set up, and perform smoothly for various tasks. Many commend the staff for being exceptionally friendly, knowledgeable, and helpful, offering personalized guidance. The customer service is consistently described as excellent, with fast responses and proactive communication, making the overall user experience seamless. However, some customers experienced significant order delays, reporting long wait times or a lack of status updates. A few also noted that products sometimes arrived with issues, like unconnected components, requiring assembly, or being damaged. Additionally, some reviewers found customer service responsiveness challenging for order-related inquiries.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with their new... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting spectacular support and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the entire process, from website... See more

Order

People report ambiguous experiences with order processing, with some finding it easy and convenient to place... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more

Rated 5 out of 5 stars

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers The constant feedback has also been excellent The team has been extremely friendly... See more

Rated 5 out of 5 stars

Robert gave me fantastic step-by-step instructions and guided me through the entire process of changing out my front cooling fans, and everything went perfectly! To boot, that was my first time go... See more


Company details

  1. Computer Hardware Company

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

540 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(540)

266 reviews in the last 12 months

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Rated 5 out of 5 stars

Looking for a PC? This is your answer!

Purchasing our first PC for gaming, streaming and school work and we ended up with an apex streamer after weeks of research. Being our first PC we had A LOT of questions & Brandon was phenomenal in answering them, helping us setup the best PC for us after our purchase, and making us feel 100x better than walking into a big box storefront. The whole process was very personalized which felt unique for something that could have just been bought online. Thanks Brandon!

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Replaced PSU + More. poor customer support

I spent roughly $3,500 on a custom built pc with compatible parts. It took 3 months for them to build and ship the computer. Although they communicated their delays, they did not tell me why it was delayed. After 3 months of waiting it finally arrived.. only at the wrong address. I finally got it and set it up. After about a week, I found an issue. When experiencing high usage, the PSU’s (750W Manik power supply) internal safety mechanism would be tripped, causing the computer to shut off. This sometimes happened on boot. After dealing with this for months, I finally replaced it with a Corsair RM850e. No issues since. Apex experienced a recall of about 17000 units due to no proper safety labeling. I got a letter in the mail about how the unit was “unsafe” and I needed to “put this sticker on the unit” after I replaced the already faulty power supply. On top of that, it came with the gpu bracket incorrectly mounted, so I had to reposition it in order to plug in my monitors. Manik’s (apex’s house brand) poorly made fans rock and click inside the case. The Manik case has very poor airflow. The BT and WIFI adapters Apex sent were flimsy and broke almost immediately. After replacing nearly every part in the computer, it runs like a dream. I’d like to say this is user error but there were no other options for these faulty parts.

29 May 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hi Adam, we are very sorry to hear about all of the issues you have had with your PC. If you could please email us at Support@ApexGamingPCs.com, or modify your review to include your order number, we would love the chance to do what we can to make things right.

Rated 5 out of 5 stars

Brady P

Brady. P was really nice and straight forward! Fixed the issue with the addresses and process of payment with ease! =^_^=

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome pc and customer service

They did a great job all around. Had a couple hiccups through out the build but brandon was great. Only thing id recommend is they get alittle better with communicating the build status if a problem arises. Other than that great. Pc is great runs amazing no issues as well.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Follow up upgrade suggestions

System engineer Brandon Walker called and really went into detail about what each component does and why a single upgrade has to be supported by the surrounding structure. He broke things down well and is Extremely professional and knowledgeable, and this reflects well on his position and AGPcs

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service exceeded expectations again!

While waiting on my PC to arrive I have been trying to maximize my setup, which included a monitor that could perform the best within my price range. I called the customer support for help. Tim helped me (for the second time on a different topic, he's the CSM, and is awesome) make a decision that would support my new system the best while I was looking and relaying specs to him while in the store. That is the definition of "above and beyond" customer service.

Also, I want to give credit to Brant?!? Maybe? You were very helpful in the time I spoke with you, and I cannot find the paper where I wrote your name down on. Sorry bro.

Also, credit to John. I called about new dimensions to my case and he was more than helpful.

I think that is all. However, this isn't a bad problem to have. Apex has better customer service.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

They called me to make sure I got…

They called me to make sure I got exactly what I wanted. I'm very new to PCs and haven't had one before and so I had a lot of questions. I spoke with Brandon Walker on the phone and he happily answered any questions I had which helped me a lot. He made sure I knew what I was getting and how each thing works. I am very satisfied with the call.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

The PC build was excellent

The PC build was excellent, and the customer service was outstanding. Overall, this is a top-tier company to work with. The delivery was also great—safe and on time.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I love my pc

Shipping took a minute due to some product needed to be ordered. One meh thing ill mention about the shipping is that if you buy more than a pc tower be prepared to have two shipments.
I had some hiccups with my purchase/pc, but most of them were resolved with haste. They even helped with things that were simple issues and was not "on" apex to fix. I had little knowledge about pc's when I first got my pc and apex customer service was VERY helpful. I am over all very happy with my pc and the service apex had provided <3

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Very Pleased!

This is my first gaming PC, and I have been very pleased!

I would like to give a shout-out to the customer service department because they were super helpful! Shortly after my PC arrived I thought there was an issue. Whenever I emailed tech support, they always responded within 24 hours. Then, when I had to call, Tim stayed on the phone with me for over an hour. He even said he was missing a meeting so that he could find the issue for me. In the end, it was a Windows issue and there was nothing at all wrong with my PC. But, I never would have been able to figure it out without his help.

I'm happy to recommend Apex to anyone looking for a new gaming PC!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Good group of people who actually care…

Good group of people who actually care about the product they are putting out, Brandon was awesome talking to, he cares about the customer and wants to make sure they are getting the best from the company that they can. I would definitely get another pc from these guys again in the future.

20 April 2026
Unprompted review
Rated 4 out of 5 stars

Experience was alright

Experience was alright. It would be mich better if wasn't force to have a phone call about pc but could do over email. Unboxing video wasn't that helpful. Also no instructions with it to do lights or list of locations to do driver updates when the pc bsod several times. If I could of done it over, would of built my own but I am liking the computer. Date of experience is since I have gotten it.

26 February 2026
Unprompted review

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