System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more
The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers The constant feedback has also been excellent The team has been extremely friendly... See more
Robert gave me fantastic step-by-step instructions and guided me through the entire process of changing out my front cooling fans, and everything went perfectly! To boot, that was my first time go... See more
Company details
Written by the company
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Contact info
Air Center Blvd, 77032, Houston, United States
- 215-565-1069
- Support@ApexGamingPCs.com
- www.apexgamingpcs.com
4.3
Excellent
540 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The order was completed well.
The order was completed in a timely manner and communication was easy and readily available.
14 April 2026
Unprompted review
The pc is amazing, however...
The pc is amazing, however, for seemingly no reason at all, every few hours the pc restarts itself and I have yet to find a solution, however, besides that, the pc is wonderful and works very well and is able to run stable, however that 1 issue is what is stopping me from giving 5 stars
8 April 2026
Unprompted review
Reply from Apex Gaming PCs
Hello James, thank you for bringing this to our attention. We definitely want to get those restarts sorted out for you. In case you were unaware, your order comes with lifetime tech support. I'm going to reach out to you via email now, and we look forward to getting this fixed up.
My new computer is beautiful
My new computer is beautiful, silent and powerful. I could not be more pleased. They followed up with a personal phone call after a couple of weeks to make sure I was happy, and answered a couple of questions with very helpful answers.
24 March 2026
Unprompted review
Worst pc I have ever got pc runs so…
Worst pc I have ever got pc runs so slow I can’t play my games without having issue with downloading it not running good fps and I can’t even play a simple game like valorant what a joke.
6 April 2026
Unprompted review
Reply from Apex Gaming PCs
Hello Enzo, thank you for bringing this to our attention. We're very sorry to hear you are experiencing performance issues. In case you were not aware, your PC comes with lifetime tech support, and based on your description, this will very likely be an easy fix. We are unable to locate an order under the name you've used here, so please do reach out to us at Support@ApexGamingPCs.com and we'll 100% get this fixed up.
Personalized and thoughtful
It was very personalized- they asked what programs we’d be running and what we exactly we needed. Never made us feel dumb for not understanding something. Explained everything very well.
5 February 2026
Unprompted review
Asked a question, got the red carpet!
I used their chat to ask about a hard drive and they went full ham on me. Detailed instructions, pictures, links to HDs that work and accessories I might need and a invite to a video call if I needed help installing it.
2 April 2026
Unprompted review
Everything is great except wifi a Bluetooth usb plug
Everything is great except the usb plug in for WiFi and Bluetooth sucks ass. Had to get a cord for the WiFi.
16 February 2026
Unprompted review
A small bump in the road, but overall very good service
The constant feedback and being able to talk to someone whenever i had questions was a big positive to me. I got a little worried when i was making payments but had no tracking number or evidence of my computer even existing but after a couple weeks, i got a tracking number and had my computer within the next week. And the computer works wonderfully, exactly what i wanted and needed out of a gaming PC.
18 March 2026
Unprompted review
Worse pc ever do not buy uses older…
Worse
pc ever do not buy uses older parts and wants a outrageous price for it the pc doesn't last for shit and it boot loops even after you've trouble shooted multiple times you're better off getting a pcs from Facebook than this garbage pc
11 January 2026
Unprompted review
Reply from Apex Gaming PCs
Hi there,
We’re really sorry to hear about your experience — that’s definitely not the performance we expect from our systems.
We want to clarify that we only use brand new components in all of our builds, and every PC is thoroughly tested before it leaves our facility. Based on what you’re describing, it’s very possible the issue is related to the CMOS being reset during shipping, which can sometimes cause boot looping. The good news is that this is typically a quick and easy fix.
It does look like we hadn’t received any prior contact from you about this issue, so we weren’t aware you were experiencing problems. Every system we sell includes lifetime technical support and is backed by a warranty, and we’re always here to help — we just need customers to reach out so we can step in.
We’ve sent you an email and would really appreciate the chance to work with you directly to get this resolved as quickly as possible. Our goal is to make sure your PC is running exactly as it should.
My experience with Apex has been… phenomenal
My experience with Apex has been fantastic. You’re customer service people were always readily able to answer my questions, you’re prices were the best I’d seen given the current circumstances, and the rig has worked phenomenally.
28 March 2026
Unprompted review
Computer came quickly with no issues
Computer came quickly with no issues. Accessories took almost three months to arrive with no explanation. Works very well though.
4 March 2026
Unprompted review
Excellent experience
Purchasing was smooth and easy, customer service was excellent, shipping was quick and had no complications, and assembling the wires was super easy.
25 January 2026
Unprompted review
I’m a happy customer
Delivery was on time and packaged well computer looks great and is running nicely
6 March 2026
Unprompted review
Replaced Mother Board. Be very wary
If I could rate this less I would. This team was great until a mother board ethernet driver went bad. I offered to replace the board rather than shipping the computer back and waiting forever to get it turned around. So I paid for the new board with the indication it would be credited when the old one was returned. After waiting well over a month+, I get a note from them that the original mother board was damaged and credit would not be forthcoming. When the board left my possession the damage to the board was not there. Yet it was shipped in the same container and paced the same as the replacement board. with yet another $800 investment in a $6,000 computer, I am of the opinion that I was taken for a ride. I an not a happy customer.
24 March 2026
Unprompted review
Reply from Apex Gaming PCs
Thank you for your feedback. We’re sorry to hear about your frustration and understand how disappointing this situation has been.
To clarify a few important points, the deposit for the replacement motherboard was $230, not $800. This deposit is refunded once the original component is returned in a condition that allows the manufacturer to process it under their replacement policy.
In this case, the returned motherboard unfortunately had extensive physical damage to the interior of the CPU socket. This type of damage makes the component ineligible for manufacturer replacement. It’s also important to note that the motherboard was received by us with the protective plastic socket cover still in place. Because of this, the damage could not have occurred during shipping, as the cover would have prevented any contact with the socket pins in transit.
We absolutely do work with customers to file shipping claims when damage occurs during transit. However, based on the condition in which the board was received, this was not consistent with shipping-related damage.
We strive to be as transparent as possible with our replacement process and policies, and we regret that this situation did not meet your expectations. If you would like to discuss this further, we’re happy to review the case with you again and answer any remaining questions.
Apex Gaming PCs is hands down the best…
Apex Gaming PCs is hands down the best system builder I’ve encountered. After dealing with several major brands, Apex stands out for their superior build quality and 'elite' support. A huge shoutout to Robert H. for his incredible customer service he was responsive, professional, and went above and beyond. My PC is running flawlessly; I won’t be shopping anywhere else.
20 March 2026
Unprompted review
Will not power on
PC was delivered late and will not power on out of the box. I am pretty savvy and they are giving me the run around asking the normal IT questions, did you try a different outlet, etc. I told them 3 times I tested different outlets, different cords, different locations and it will not power on. I was delivered a $1400 paperweight...
16 March 2026
Unprompted review
Reply from Apex Gaming PCs
We’re really sorry to hear about your experience—this is absolutely not the kind of first impression we want you to have.
After reviewing our support history, we were only able to find one instance where we asked about trying a different power outlet. We understand how frustrating it can feel to be asked basic troubleshooting questions, especially when you’ve already taken those steps. That said, when a system isn’t powering on, it’s critical for us to verify each part of the power chain to rule out any external causes before moving forward with deeper diagnostics.
We want to reassure you that your PC was fully tested and confirmed to be working properly before it left our facility. However, issues can occasionally occur during shipping, and we take situations like this very seriously.
At this point, we’ve already initiated a return for repair so we can get hands-on with your system and resolve the issue as quickly as possible. Our team will prioritize your case to ensure your PC is repaired and returned to you as fast as humanly possible.
We truly appreciate your patience and the effort you’ve already put into troubleshooting. We’ll make this right.
Epic stuff & great tec support with…
Epic stuff & great tec support with the ordering & repairs
14 January 2026
Unprompted review
All that time and it doesn't work right
It took a very long time to get, which with the RAM shortage is understandable, but our order was pushed back every time a new priority one came in with no sense of when or if we'd move forward so we did not feel very happy with that. Because of the cost difference of RAM right now, we were given no compensation, and after getting the computer there is an issue of it resetting randomly when in use. We are considering a return.
7 March 2026
Unprompted review
Reply from Apex Gaming PCs
Thank you for your feedback. We understand how frustrating delays can be and appreciate your patience during the build process.
To clarify, orders are fulfilled in the order they are received, and priority or rush orders do not move other customers back in the queue. In your case, the primary cause of the delay was that the system did not initially pass our stress testing. When that happens, our technicians pause the order to diagnose and repair the issue to ensure the system meets our performance and stability standards before it ships.
We’re also sorry to hear that you’re experiencing random resets. This is the first time this issue has been mentioned in your correspondence with us, and we would absolutely like the opportunity to help diagnose and resolve it for you. Please reach out to our support team at support@apexgamingpcs.com so we can take a closer look and work toward a solution as quickly as possible.
Order missed the original delivery date…
Order missed the original delivery date but came in the next day several hours earlier than expected.
6 February 2026
Unprompted review
Reply from Apex Gaming PCs
Hello Tim. Thank you for taking the time to provide us with this feedback. We're sorry to hear the delivery of your system did not meet your expectations. We hope you understand that UPS is a separate entity, and we have no direct control over their delivery windows. Please don't hesitate to reach if there is every anything we can assist you with regarding your PC and we're happy to help.
Storage Issues
There were some issues with the storage, but it wasn't so bad that I couldn't fix it myself.
9 February 2026
Unprompted review
Reply from Apex Gaming PCs
Hello Kasie, thank you for bringing this to our attention. Sometimes Windows will not fully set up the storage partition and we're very sorry for the inconvenience here.
We're happy to hear you were able to resolve the issue, and please do not hesitate to reach out to us at Support@ApexGamingPCs.com anytime you have an issue or question.
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