Agentur für Passagier- und Fahrgastrechte Reviews 

My thanks go to Mr. Paul, who handled my claim. Case was closed in less than a month, including a full payment of compensation. Overall, the service is satisfactory, quick and very informative.

The APF handled our case with great professionalism and fairness. Communication was clear, timely, and very supportive throughout the process. They carefully reviewed all details, mediated effectively, and helped us reach a reasonable and balanced solution.
We truly appreciate their kindness and impartial approach. Thank you, APF! Special thanks to Mr Trojer!!!

Our flight was delayed by more than three hours. Austrian Airlines initially rejected our claim, stating that it was due to “severe weather conditions,” even though the weather was fine both at departure and during the stopover (where the delay began).
After intervention by apf, the airline eventually agreed to pay the compensation.

When my flight was cancelled literally after boarding had started, the airline was only willing to refund hotel costs, but refused any further compensation. This was despite their own representative's promises that the situation would be rectified. When the airline stopped communicating altogether, I escalated the matter to the APF and they've been a delight to work with.
The web form is very comprehensive, but easy to use and creates a single-touchpoint case submission. Within two months, I was informed that they've been able to secure compensation and assisted in the settlement.
If you find yourself dealing with an airline in breach of Reg. 261/2004 and you're in the right jurisdiction, I wholeheartedly recommend trying APF.