A Place for Mom Reviews 

1,107
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and empathetic guidance. The service is highly valued, as many appreciate how the company offers options, sets up tours, and handles background work, simplifying the search for suitable care. Exceptional customer service, with timely responses and clear communication, also helped reviewers find suitable locations. However, some customers noted persistent issues with contact, experiencing an overwhelming number of calls, texts, and emails, even after requesting removal. This continuous, frustrating communication, especially during stressful times, led some to feel the service was not genuinely helpful or that the company acted more like salespeople.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and dedication... See more

Service

Consumers find service to be positive, with many highly recommending it for finding senior care and assisted... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the genuine care and... See more

Location

Reviewers highlight positive aspects of location, with many finding suitable options close to their homes or... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful,... See more

Rated 5 out of 5 stars

"A Place for Mom" gave us several options for care in our local and surrounding areas. This was very important, because our options in the small towns here on the Oregon Coast were limited. They help... See more

Rated 5 out of 5 stars

Our family worked with Erin Klancher. She was INCREDIBLE. I have no idea how we would have been able to achieve everything that Erin researched for us. Five stars, ten out of ten, highly recommended.... See more

Rated 5 out of 5 stars

I was connected by the social worker at the hospital when my 92 year old mother fell and broker her wrist. I needed as much guidance as possible -- I didn't know where to turn. I was first contacted... See more


Company details

  1. Association or organisation

Written by the company

A Place for Mom is the leading platform that guides caregivers and families through every stage of the aging journey. We simplify the search for senior care by offering free, personalized support—and when families are ready, we refer them to partners from our network of over 15,000 senior living communities and home care agencies. We help families find assisted living, memory care, independent living, home care, and other senior care options with guidance tailored to their needs. Our mission is to guide caregivers and their loved ones to a confident place, so families can focus on what matters most: their love for each other. A Place for Mom is paid by the senior living communities and home-care providers in its network, so its service is provided at no cost to families. For more information, please visit https://www.aplaceformom.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,107)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Harassment

I made an inquiry with a local facility about a tour and within minutes I began to receive multiple phone calls, texts and emails from A Place for Mom. This is harassment!
I have unsubscribed from email and text notifications and I am hoping the phone calls stop soon.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

What a God Send experience in our time of need

Our family overwhelmingly had a great experience with this company. Our consultant Natalie was genuinely empathetic, caring and a pleasure to work with. She provided me with all the right insights and positive aspects of locations to look for. Her service was friendly and diligent. Thank you A Place for Mom!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Timothy listened to our deal breakers…

Timothy listened to our deal breakers and provided us with a great list of facilities to check out. We quickly narrowed the list to 2, of which 1 checked off every box! We toured the facility twice and even attended a Thanksgiving feast for residents and friends/family. The choice was easy, and the process was quick and efficient. Move in is taking place this month as we prepare to sell the house and vacate!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Can't say enough good about McClellan

We have had our loved one at McClellan Senior Living for 3 years now. I can honestly say that we have had no complaints whatsoever and can't say enough good about this facility. The staff truly care about their residents. It is so obvious if you just watch the day to day activities. You will see a pat on the back, a hug or just a staff member speaking to a resident in such a kind way. It truly is the best of the best in our opinion.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Angels from Heaven!!!

I would give a million stars for "A Place for Mom!!!!" 100 %, if it were not for their expertise, their care, their understanding, their hard work looking for a Memory Care Facility for my dad who has Lewy-Body Dementia, as a family, I do not even want to think about where we would be. My dad took a turn for the worse with Lewy-Body Dementia (the worse form of Dementia you can have!) when my mom had a stroke in September. He got so bad within the span of a month and a half that we were desperate. I came across "A Place for Mom" when we were on the way to the hospital, sitting in the back seat of my mom's car, frantically looking for a nursing home for him. I filled out the very short questionnaire and they called me within 1 minute!!! Not even an exaggeration! They got to work helping me and my family! We have my dad in a very good Memory Care Facility and he has been there for about 3 weeks and doing as best can be expected. A Place for Mom?!?!?!?!...Absolutely, hands down, the best organization to help you out when you have a loved one that has dementia and you and your family are spinning!!! I cannot say enough about this organization. They literally saved us!! I thank you from the bottom of my heart for your help!!!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

What a gift this organization is!

What a gift this group and these people are…we felt so supported the entire way through. They aren’t just helping match your family with the right situation for your loved one, they truly get to know you, your family, and your dynamic. They listen, are patient and share wisdom and advice. They check in, and follow through. Thank you, A Place for Mom (and Donna B!) for everything.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

They helped me when I had so much need

They helped me when I had so much need, no answers and no idea where to start. I clicked on their link, answered 3 or 4 questions and then my phone rang. I had more answers in 10 minutes then I had been given by 5 different doctors in 9 months! I cannot recommend them enough!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience and ongoing service

I was connected by the social worker at the hospital when my 92 year old mother fell and broker her wrist. I needed as much guidance as possible -- I didn't know where to turn. I was first contacted by Julie (sorry I don't know her last name) and then referred to Kathleen. Kathleen Roesler-Coy. Kathleen was like a light in the tunnel guiding me. She contacted several facilities in our area to check for immediate occupancy and gave me other options. She answered my many questions (sometimes before I had asked) and made me feel like I had someone at my back. She followed up with me after we had found a place for my mom to see how she was adjusting. I feel like she has genuine concern for me also.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Needed help finding a place that could accommodate our Mom

We really needed help finding a place that could take my mom based on her needs. From start to finish, Yvette was outstanding! Her suggestions of facilities were great! She scheduled visits for us and kept in touch the entire time. I would highly recommend this service to anyone on the hunt for assisted living care for a loved one.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

I had no experience in trying to select…

I had no experience in trying to select an assisted living facility for my mom. They quickly contacted me and helped me schedule site visit appointments that matched what we needed. they followed up regularly. I am VERY satisfied with their work. I honestly did not know that this service existed.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Our family worked with Erin Klancher

Our family worked with Erin Klancher. She was INCREDIBLE. I have no idea how we would have been able to achieve everything that Erin researched for us. Five stars, ten out of ten, highly recommended. She was constantly reaching out to us. She was professional and informative. She was thoughtful and empathetic to our situation. Erin did all the background work that we would have never been able to do. She made necessary phone calls and contacted facilities on our behalf. We can’t thank her enough.

16 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look