Appeal Shading Reviews 

1,938
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficient service, often highlighting clear communication from initial contact through installation. Many people appreciate the meticulous workmanship, punctuality, and detailed explanations provided by the installation teams. Reviewers are highly satisfied with the product quality, describing blinds, screens, and awnings as robust, sturdy, and excellent, contributing to a smooth overall user experience. However, some customers also noted issues with after-sales service, describing it as unhelpful or non-existent when problems arose with faulty products. A few other people also felt that the product quality was inconsistent, with some blinds breaking down, tearing, or having design defects that affected their functionality.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as substantial, sturdy, and of... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had 3 blinds installed today by Paul C after being recommended by our neighbours. Had great service from the company, clear communication about visits etc. Paul arrived promptly both times he vis... See more

Company replied

Rated 5 out of 5 stars

We have had fly screens fitted and the whole experience has been excellent. Initial contact with sales who came out to look at what we wanted along with demonstration screens. Fitter survey to make su... See more

Company replied

Rated 5 out of 5 stars

Had an insect screen fitted by Alan R. Great service throughout from the whole team and a great product. Can also recommend their electric pergola/awning as recently had one fitted. Very substantial/s... See more

Company replied

Rated 5 out of 5 stars

Fantastic Company to do business with. Very helpful and informative staff on initial telephone contact followed up by excellent Paul C who surveyed the property and then carried out a brilliant instal... See more

Company replied


Company details

  1. Blinds shop
  2. Conservatory Specialist
  3. Window treatment store

Written by the company

Appeal has over 30 years experience of supplying powered window blinds, conservatory blinds, window shutters, retractable insect screens and awnings to homes across the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,938)

371 reviews in the last 12 months

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Rated 1 out of 5 stars

Got charged £8.28 to send me some tiny…

Got charged £8.28 to send me some tiny tensioner clips via Royalmail large letter - package weight 87g.... what?
Each clip £0.63. I guess these could be (and probably are) pumped out in Guangzhou for a few pence each (maybe less!).
So, a combination of 'ripoff Britain' and a captive market I guess. Unique to Appeal it seems so you're stuck with it...
To be honest, they should be free as the original design WAS NOT FIT FOR PURPOSE, hence the redesign. And who makes parts that disintegrate under UV light - they're in the sun!!

So, Guangzhou it is then..!

Just like to add that this was my third order for these clips...!

19 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to provide your feedback.

We are sorry that you are disappointed with the cost of the replacement parts for your blinds, which were initially installed in 2005.

We always provide a breakdown of the cost for parts to our customers before taking payment.

Best regards,
The Appeal Home Shading Team

Rated 5 out of 5 stars

great experience second time around by…

great experience second time around by Paul

20 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're thrilled Paul provided another excellent installation for you!

Kind regards,
Appeal Home Shading
(Ref: 152578)

Rated 5 out of 5 stars

Great addition looks and feels much more cosy. Very efficient and professional service by Danny.

Danny came and measured up just before Christmas very efficient. We were going to have them put up before Christmas but decided against it either decorations up etc.

Danny came today (mid Jan) and had all blinds fitted and working in the day. He didn’t stop except for a small break for lunch. He was very professional and moved furniture and cleaned up as he went along. He also disposed of all the blind packaging.

The blinds on completion have transformed the conservatory. They reflect the home lighting and create a warm cosy feel to a previously stark and cold room.

Room already feels warmer with these blinds in place.

19 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you so much for taking the time to leave us a kind review. We're happy you're so pleased with your new blinds, and that Danny provided an excellent fitting experience for you! We truly appreciate your feedback and hope you enjoy your new conservatory blinds.

Kind regards,
Appeal Home Shading
(Ref: 153119)

Rated 5 out of 5 stars

Alan R was great

Alan R was great! Very efficient and professional.

19 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review, we're glad Alan provided a great installation experience! We appreciate your feedback.

Kind regards,
Appeal Home Shading
(Ref: 153292)

Rated 4 out of 5 stars

Had our blind installed today and very…

Had our blind installed today and very happy with the installation by Alan. However, I was being let down by the promise from the company that it would be installed before Christmas hence one star deduction. All in all, happy with the product and the visual effect so far.

19 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

We’re pleased to hear that you’re happy with the installation carried out by Alan and with the finished product and overall appearance. We can only apologise that the installation did not take place before Christmas as originally anticipated and apologise for the disappointment this caused. Thank you for your understanding, and we hope you enjoy your new blinds.

Kind regards,
Appeal Home Shading
(Ref: 153166)

Rated 5 out of 5 stars

Blind fitting

Dan visited to put up blinds.
Very happy with the blinds and fitting by Dan.
Explained how to use equipment and left everything clean and tidy. Helped me put furniture back.

19 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're thrilled Dan provided a great installation experience! We appreciate you taking the time to leave us a review.

Kind regards,
Appeal Home Shading
(Ref: 152877)

Rated 5 out of 5 stars

I couldn’t recommend Appeal Home…

I couldn’t recommend Appeal Home Shading enough. From start to finish they have been professional, informative and communication has been outstanding. We had a fly screen installed and the engineer was fantastic, very polite, professional and clean and tidy. We are so happy we chose Appeal Home Shading to carry out the work.

19 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your kind review. We're so pleased you had a fantastic experience with Appeal and the team, we hope you enjoy your new insect screen!

Kind regards,
Appeal Home Shading
(Ref: 152942)

Rated 5 out of 5 stars

Found the process very straightforward…

Found the process very straightforward and would recommend the company for your blinds. The fitter Ryan M was very good. The fitter actually visited the property several weeks before carrying out the work which worked very well,

15 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're so pleased you had a great experience with Ryan and the team, we'll be sure to pass on your kind words. We truly appreciate your recommendation!

Kind regards,
Appeal Home Shading
(Ref: 153237)

Rated 4 out of 5 stars

Nearly Gold Standard

The ordering process & survey was straight forward. Unfortunately on the day of fitting the fitter, Codie turned up with a blind for another customer. This meant I had to rearrange another fitting date. Then I was informed that Codie would not be fitting it due to sick leave & this resulted in a further delay as another fitter had to take on the job. Dan the fitter was then allocated to the job. His communication was excellent as my original PM fitting could now be an AM fitting. He was very thorough & diligent in his work. He explained everything in fine detail & reassured me as Codie had done the original survey. Dan explained what he had done & how to work/maintain the blind. The room was left tidy & clean. Dan is a real asset to the Appeal company. Thank you Dan. The insect Blind is now fitted in time for Spring & seems to be a top quality product, time will tell once in use.

14 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review and for taking the time to share your experience.

We’re sorry for the disruption caused by the initial fitting appointment and the subsequent delay. This was not the smooth service we aim to deliver, and we appreciate your patience while alternative arrangements were made.

We’re pleased to hear that Dan was able to carry out the fitting to a high standard and that his communication, professionalism, and attention to detail gave you confidence in both the installation and the product. We will be sure to pass your feedback on to him.

Best regards,
The Appeal Home Shading Team

Rated 5 out of 5 stars

Excellent!

Dan arrived on time and very quickly fitted my insect blinds. Friendly and helpful person. Thank you Dan.

12 January 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your kind review. We're thrilled you are happy with your new insect screen and that Dan provided an excellent fitting experience! We appreciate your feedback.

Kind regards,
Appeal Home Shading

Rated 5 out of 5 stars

Excellent support at all stages in the…

Excellent support at all stages in the process. Vince,the fitter did a great job.

18 December 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us a review. We're so pleased Vince provided a great fitting experience!

Kind regards,
Appeal Home Shading

Rated 5 out of 5 stars

Paul C blind

Paul C. Arrived on time. Polite and efficient fitting the blind in an hour and a quarter start to finish. Cleaned up as well. Full demonstration

22 December 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're thrilled Paul provided an excellent installation.

Kind regards,
Appeal Home Shading
(Ref: 153200)

Rated 3 out of 5 stars

Good product, less good service

The consultant (Ruth) and installer (Vince) were very good, knowledgeable and professional. Unfortunately on the first visit Vince couldn't install all the blinds as some had the hole for the cord in the wrong place in the cassette. A second visit to rectify this resulted in exactly the same problem, plus one of the blinds did not hang straight. It took a third visit for everything to be sorted. Customer service were frustrating: they were not good at keeping me updated and their attitude seemed to be that we just had to slot back in the system. I felt they could have made more effort to acknowledge their mistakes by trying to resolve them quickly. We are pleased with the blinds now, they look very nice. I would recommend not paying the final instalment until completion of the work though.

15 December 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to provide your feedback.
We are sorry that your installation took longer to complete than we would have liked, and for any inconvenience this caused.
We acknowledge that our communication on this occasion did not meet our usual high standards, and we sincerely apologise for this.

Best regards,
The Appeal Home Shading Team

Rated 5 out of 5 stars

Would recommend this company highly

From start to finish everything was efficiently handled. The fitting was completed professionally and cheerfully by Steve.
Kept informed of progress by a friendly head office throughout.

19 December 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for the review. We're glad you had an excellent experience with fitting and with our team! We appreciate your feedback.

Kind regards,
Appeal Home Shading
(Ref: 153093)

Rated 5 out of 5 stars

Alan did a fantastic job and blinds are…

Alan did a fantastic job and blinds are perfect giving the room a beautiful warm feeling thank you

19 December 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review! We're so pleased Alan did an excellent job and you're enjoying your new blinds. We appreciate your feedback.

Kind regards,
Appeal Home Shading
(Ref: 153049)

Rated 1 out of 5 stars

Less than 3yrs lifespan

We bought electric blinds for our 2 roof lanterns in 2022. There was a lot of back/forth and it ended up being some time between placing the order and receiving the blinds, due to surveys, availability of fitter, etc.
Upon installation, it was discovered that one of the blinds had been manufactured incorrectly and so had to be returned to the factory, causing further delays. We eventually had the second blind fitted, however, we were surprised by the unsightly string ends hanging from the frames. Less than 12 months later, the string on the second blind snapped. We had a battle with customer services to get it fixed as they were insistent that because the order had been placed more than 12 months previously, the guarantee was no longer valid. They did, eventually, fix the blind, but now, three years later the other blind has broken and we are faced with paying an indeterminate amount to Appeal to get it fixed....or cut our losses and get the blinds completely replaced by another company....No guesses which we are going for!

18 December 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We’re sorry to hear you remain disappointed with your experience.

We acted in accordance with the warranties provided at the time of purchase. Any visit or repair now requires a labour charge, with parts remaining covered provided there is no accidental damage.

We always aim to be transparent about repair options and potential costs before any visit is arranged, and we remain available should you wish to proceed.

Best regards,
The Appeal Home Shading Team

Rated 5 out of 5 stars

Paul C went above and beyond

Paul C went above and beyond. Very neat and tidy. Impressed that he asked for something to cover the glass top. More need to learn to treat houses like Paul. Would recommend

18 December 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

We're so pleased Paul was neat, tidy and treated your home with care. We'll be sure to pass on your kind words to Paul and the team, we appreciate your recommendation!

Kind regards,
Appeal Home Shading
(Ref: 153049)

Rated 4 out of 5 stars

Tidy and efficient

Turned up on time. Tidy, diligent and efficient while working. Quiet, polite and pleasant in our house

17 December 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us a review! We're pleased the installation experience was a good one.

Kind regards,
Appeal Home Shading

Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with.
Recently needed a repair to a powered smart blind, good communication and very knowledgable of their product.
Dariusz had it repaired and working again in no time .

16 December 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review! We're thrilled you had a great service call with Dariusz. We appreciate your feedback!

Kind regards,
Appeal Home Shading
(Ref: 133460)

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