Appliance City Reviews 

Great experience. Put together a multi-buy quote and they replied the next day with a roughly 10% discount. They were already on-par, price wise, with everywhere else, so the 10% was a massive bonus. Ordered over the phone and the 3 appliances arrived first thing in the morning two days later. Couldn't have asked for anything else.

After reading the July 2026 reviews about delivery services, I'm quite concerned about delays in receving a fridge freezer. On 30 July, I purchased a Samsung fridge freezer. I did this after receiving the wrong appliance from another company. Delivery was confirmed for 3 August. No one appeared. When I called them, they said that the item hadn't been put on the van. They told me that I should have called to confirm the delivery. But their website doesn't say that the customer must call - it says that the delivery carriers will call me. On 4 August, the carrier BJS Home Delivery emailed to say delivery would be on the 5th. On the evening of the 5th, Appliance City called to say that they no longer had the item in stock. They offered another fridge freezer, a less energy efficient model. I accepted the offer because I've been three weeks without a working fridge. This morning at 7:10, BJS emails to cancel delivery. Two hours later, Applicance City sends me an invoice for the *originally ordered* fridge. Can I suggest that 1/ Appliance City needs to coordinate their inventory to ensure that items that have been paid for are actually in stock 2/ If an item fails to make it on to the van, then they need to stop shipping that item to other customers until the error is corrected. The opriginal customer should be prioritised. 3/ Before rearranging a shipping date, they need to check that the item is still in stock 4/ Electronic sale documents should not be issued until the salesperson has confirmed that the item was actually delivered. I can say that salespeople are available on the phone, and that they did an evening call when they realised the item was out of stock. But I'm not confident that this is going to be resolved, and I'm hoping that this review might fhelp with better coordination.

I am extremely disappointed with my experience with Appliance City.

I purchased premium Siemens kitchen appliances expecting high quality, but from the very beginning I experienced serious issues. The oven door was visibly misaligned, the oven and microwave handles were different colours despite being sold as a matching set, and I had to go through four unsuccessful repair visits by Siemens.

The complaint has been ongoing since May, and despite my patience, full cooperation and providing all the requested documents and photographs, I am still waiting for a satisfactory resolution.

I expected much better customer service and after-sales support from a company with such a reputation. Unfortunately, my experience has been stressful and very disappointing.

I hope Appliance City will finally take responsibility and resolve this matter fairly.

I bought a Samsung integrated fridge freezer in July 2026. The price was competitive and delivery was on time — but the checkout left me badly caught out, and customer care spent three weeks avoiding the point.

I paid £25 for recycling of my old appliance and £5 for packaging removal. On the day, the drivers wouldn't take the old fridge freezer because it hadn't been disconnected and pulled out of its housing. That condition existed — but only behind a small "?" tooltip at checkout, and it appeared nowhere in my order confirmation. I had no chance to prepare. My wife and I tried to wrestle an integrated unit out while the drivers waited, couldn't, and it stayed in my kitchen. The packaging was left too, and I disposed of it myself. The delivery note then recorded all of it as "customer refused" — I refused nothing.

I also assumed installation was included: "Installation" was advertised in the banner on every page, and I selected every option the checkout offered. It isn't included on integrated appliances, but nothing told me so. I found out as the van was arriving, and had to find and pay an installer at short notice.

Tellingly, Appliance City has since launched a new website that fixes precisely what I complained about — the delivery calendar now labels each date "Installation & Recycling Available" or "Delivery Only", and the generic Installation banner is gone. Good change. But it took six emails over three weeks, two of them unanswered, to get a partial refund of services never performed — still framed as "customer error", with no acknowledgement that the old checkout was the problem.

If your order goes smoothly, you'll likely be happy here. If it doesn't, expect to do the chasing.

Very disappointed with Fridge/ Freezer. It constantly makes stupid bubbling noises and we can hear it upstairs in the bedrooms.

Good website, prices, follow up and contact re delivery

Very good service

Unpacked it and oven dented
Gutted

Jo has amazing customer service really turned around what was an awful experience with a certain brand of dishwasher.

Great price, clear communication on availability and delivery, and it arrived just as promised and in good condition

Easy to order and delivery was as stated. The item came slightly damaged (a crack in an accessory) but not enough to warrant a return. Great value for money so far.

A great company to deal with. The whole experience was faultless from order to delivery.

Great service provided and competitive prices. respectful, fast and friendly delivery. Would highly recommended and will definitely use again

Efficient service.
Good communication.
Excellent customer support.

Fantastic customer service from start to finish and great prices. Thanks Appliance city 😁

Fast delivery, good price and a really great product… no regrets

Outstanding. We bought a Hisense French style American fridge freezer from Appliance City and the delivery (a long way) was on time. The drivers took great care manoeuvring the large new fridge and old fridge through the house. They helped us with the fridge
Installation. A good family company that will now be our top choice.

Not the greatest of experiences. Price was good and we bought from appliance city due to the promise of next day delivery. 3rd party courier was a complete let down and finally got the appliance 5 days late.
Finally delivered by a in-house driver only after complaining directly. That was smooth to be fair but back to the start we only bought the item on the expectation of a next day delivery. Back to AO me thinks