Aqualisa Showers Reviews 

Spoke with Tom today helped with a problem and arranged for a service engineer appointment, also giving me different options to remedy the problem.
Very clear, precise, helpful and a pleasure to deal with.

After sales service is superb, address my shower issue promptly without any fuss.

Linzi was very knowledgeable and knew exactly what I needed and explained everything well. She ordered what I needed and arranged a date for the fitting.

Brought a Gainsborough Slim Mono 8.5kW Electric Shower White 1 Spray Head Handset Bathroom
And after 3 months the power button started sticking in I was told to contact aqualisa showers for warranty excellent from start to finish and sorted my problem straight away and had a replacement 3 days later thanks very much it was much appreciated mr rogers Wolverhampton

S. needs to have more confidence & try to put some extra gravitas in her voice; this may come with experience but I think it would help her.

Friendly, helpful and efficient service.

It took two days to get a response on the phone. When I did get through the service was very goog.

Too regimental. No friendliness. Very efficient but cold. Make the customer feel he’ll be looked after nicely as well as well.

Although there was a long queue (55minutes!) for my call, I opted for the call-back option and they honoured their pledge - I received the call just as I returned from a dog walk - perfect timing! Jack was helpful, friendly and extremely patient as I navigated going up into the loft and balancing on beams to examine the malfunctioning power box. I am confident that the engineer will be with us next week and look forward to being able to use the shower again!

Dino was so polite and helpful and got me sorted without any stress.

Holly was great, explained the situation listened to me and then gave her advice. I then explained in more detail and then she found a solution. Very impressed by customer care at Aqualisa and will be buying more products for future use should I move. Hope they make a hot tap soon as think that’s the next step for the company

On my initial attempt to contact the warranty team I was informed that the waiting time was 1 minute. However I hung up after 10 of being on hold. On the second attempt I was informed the waiting time was 32 minutes so I opted for a call back.
I received the call back from Charlie and he dealt with problem professionally and competently. He asked me quite a few questions about symptoms and access to the shower unit. He then confirmed that the unit was still covered by warranty and explained that the booking team will be in contact.
In summary, disappointing that I couldn’t get through initially but very happy with the call back and response from Charlie.

Excellent service as always, great contact and professional staff.

Kai was knowledgeable and polite, making the whole process straightforward

Dino did an excellent job very helpful and finally making arrangements for an engineer to visit and carry out the required repairs

I had a brand-new shower installed which didn't work after two days. This was a top of the range shower. The engineer that came to do the repair informed me that there was insufficient pressure in my apartment for that shower. And at no point was that pointed out to me when the original installer, from Aqualisa, came to install it And nor was it mentioned as a requirement when I bought it direct from Aqualisa when speaking to somebody in person. It is now taking a great deal of hassle to get the situation resolved and nobody seems to be bothered except me. I would Never buy from Aqualisa again, and I would recommend anybody and everybody not to do so either. Terrible service.its 10 days since I first flagged this problem. If you contact them via chat box, nobody is there. If you try to phone them, you are waiting at least 40 minutes simply to get through to another dept, which hands you through to another dept and so on. It's ridiculous.

The service we received from Aqualisa was fantastic. We reported an issue with our shower controller to the service center yesterday and the very next day an engineer was on site to replace the problematic controller. All covered under the guarantee. We followed the normal process and asked for no special treatment. So nice when it just works. Well done to the Aqualisa Service Team.

Explained everything clearly

Extremely poor customer service.
Booked a repair with Molly under warranty and engineer did not turn up on 22/9/26.
Call back on day of engineer from Sara to say visit from engineer would not take place until 18 days time. Told that I could take it or leave it despite being 78 years old and not having any hot water for a shower.