Aqualisa Showers Reviews 

We went to our initial store who we bought the was item, we are really pleased with the shower, we bought for both bathrooms. Unfortunately about a year and the main shower started spouting water from above, we contacted Victoria Plumbing, although took a while (a month) they finally decided we had to go direct, within 5 minutes of talking to customer services, we had a new part being delivered, the service was exceptional, quick prompt and easy to deal with. Definitely purchase an Aqualisa again.

Got a new shower and had a small issue with the shower head holder. I called and got through to customer service who immediately sent me out a replacement which arrived the with 2 days! Amazing professional and friendly team. Great!

Other than speaking to a customer serve agent, I have no experience with resolving the issue. The fact that I am asked to give a review on a customer service representative (who seemed very friendly and helpful) before a problem is solved seems to be jumping the gun a little bit. I am happy to update this review once the problem I called about (now waiting to hear from a technician) has been addressed.

Very disappointing experience. Payment was demanded upfront before the problem was properly assessed or fixed, with excuses about a previous customer cancelling.

This involved an elderly, visually impaired customer who was simply trying to get his shower working. The installer left wires hanging out despite knowing he was visually impaired — completely unacceptable and potentially dangerous

Part arrived in good time and fitted easily

I was initially told that the earliest an engineer could visit us to make good the leak in our shower was 3 weeks time. Being summer holiday time I could understand.
However I explained that it was very difficult to cope with my wife who has dementia with no shower.
So I was delighted and very grateful to have a phone back to say they have managed to get an engineer to come on Tuesday just after the weekend.

I originally called Aqualisa, but after being on hold for 12minutes, I decided to order online. After completing the process, it gave a delivery date. From this, I knew something was amiss, so called Aqualisa again and was quickly connected to Teresa, who in a very friendly and efficient way, informed me I had ordered a shower for home delivery with no fitting service 🤦
She then cancelled all I had done, arranged for a refund, and began the correct process. Throughout the phone call, Tessa was efficient and friendly and if I was to mark her efforts out of ten, I would not hesitate to give her full marks 10/10. Over a period of thirty years, this is the third purchase we have made from Aqualisa and I have no hesitation in recommending them and their products.

Issue with a new shower fitted only a couple of months ago .. message was taken very professionally and the engineer came out and fixed the problem quickly and efficiently… very nice chap who went out of his way to be helpful

We chose Aqualisa because we thought their aftersales service was good. I called two days ago about an issue with our Quartz Classic. The team member was courteous throughout the call but was eventually told that we'd be waiting the best part of three weeks for an engineer visit.

Jennifer was friendly helpful and efficient. Booking visit to fix problem done quickly. Well done

Liam was great at understanding what I needed. Really good quick service.
Looking forward to the install.

You have now twice (30th July and 6th August) said that you will call to discuss my complaint and these calls have not yet materialized.

Jennifer was very helpful and professional when dealing with my warranty claim making the process straightforward.

I’m not happy with the issue itself, or the cancellation of the engineer visit, but Jennifer was courteous and helpful in terms of moving things forward

Well listened to my queries and the solution provided.
Awaiting the appointment date.

Great experience on phone. Quickly understood the issue and got me booked in with an engineer. Highly recommended.

I would have given 5 stars, Beth, customer services was very good, however, having called to request an engineer to a shower installation completed this morning, and an issue with the processor, the earliest appointment was in 19 days, I explained we are currently 4 adults and a baby with no shower. Perhaps I was expecting too much, anyway look forward to using our new shower at the end of August.

First class customer service, parts arrived the next day. Thanks Dan

Jenifer was amazingly helpful, part arrived and fitted and shower working again!! I could not be more thrilled at the customer service I have received. Thank you Jenifer and Aqualisa for such a stress free experience.