I havee been keeping fish for around 22 years,and have never had a fish die within a week,and I always test my water before bringing in new fish. I needed some new fish and I was working in Breile... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My son took our grandsons to visit this company recently to buy some fish. for them. After explaining how he had prepared the new tank at home and got the water to the required condition on the advice... See more
Algarde airline hose. As window cleaners we use Algarde as the hose that feeds the window cleaning brush, Aquatics online is the only supplier we can find. If you can supply more I will post your emai... See more
I had to chase my order repeatedly only to be let down completely, when finally after 2 weeks from my placing the order the manager David, who had assured me the package would be sent via next day del... See more
Company details
Information provided by various external sources
Aquatics online is the leading supplier of tropical aquarium accessories, pond pumps, aquarium tank equipment, filters, heaters, liners and other aquarium products in UK. We have a live chat service on the website generally available between 9am and 5pm Monday to Friday. We are genuine people offering a genuine service. If you're disgruntled about any aspect of our service please let us know. We'll go out of our way to put it right.
Contact info
Rochford Avenue, M45 7PQ, Manchester, United Kingdom
- 0844 877 0100
- david@aquatics-suppliers.co.uk
- www.aquatics-online.co.uk
1.9
Poor
725 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
better dilivery required
after paying more for postage than the item cost.
I would expect next day delivery, not have to wait seven days.
other than that good price and does what it says on the tin.
9 July 2015
Unprompted review
Condensation trays
Quite good on delivery took 5 days, but one item sent wrong.
Waiting for replacement, Gentleman on phone was very courteous.
9 July 2015
Unprompted review
bottle of barley straw
Have tried straw mats,and nothing,tried the bottle as per the dose and over a week the water in my pond has started to clear,it has been the only product thet has worked for me.i have an outside filter assembly as well and had tried a lot of products before trying this one and so far it seems to be working.
douglas young.
7 July 2015
Unprompted review
Excellent Service
I have been a customer for years and have been delighted with the service I have received, that's why I keep using Aquatics Online. They have a large stock, well priced and delivery is also very good. Would recommend them to all fishkeepers.
24 June 2015
Unprompted review
Prompt service to receive product not available locally
I used Aquatics Online for the first time recently to get a pond water conditioning product my usually excellent local supplier told me would take 'a few weeks' to get. It arrived well packaged within 48 hours. Good service - I shall use again.
17 June 2015
Unprompted review
Unbeatable service
I have been a customer of Aquatics Online for over ten years. Prices are good, delivery excellent and after-sales service second to none. Advice is given in a patient and understanding manner which is a boon for me as I am elderly and have a hearing defect.
8 June 2015
Unprompted review
Auto fish feeder.
The feeder arrived in very good time,appears to be well made and I am using mine with 1x pellet and 1x flake on alternate feeds per day. Which means the feeder will only feed for 7 days,which suits me but will not suit all.You can feed up to 4x daily but cuts the number of days covered down accordingly.As I said it suits my use and I am pleased with it and will use
the supplier again.
3 June 2015
Unprompted review
Replacement filter sponges
Item was easily found on web page and all sizes available clearly shown as were prices. Order & checkout process was simply and delivery service efficient.
2 June 2015
Unprompted review
Good service
Ordered item I could not get elsewhere. Arrived within time expected. Would recommend them.
10 May 2015
Unprompted review
excellent service
I ordered a pair of hose tails to replace broken ones on my pond UV clarifier.The description on the website enabled me to determine the correct size required with confidence(some sites are a bit unclear in this respect) The price paid was the lowest i could find and they arrived promptly. I would
certainly use this company again in the future. Many thanks
27 April 2015
Unprompted review
Excellent service - item delivered as described within 48hrs
Easy to use site - stocked the replacement blades for my Hobby magnetic fish tank cleaner. Which I had struggled to find them in my local shops and online.
20 April 2015
Unprompted review
brown holey rock
Great selection of rocks of varying sizes. shame the mud wasnt washed off prior to shipment.apart from that very happy with aquatic online
18 April 2015
Unprompted review
I'm very pleased and i would most definitely recommend this shop.
Order was taking care quickly and everything was as i ordered. Shops website is very easy to navigate and products are easy to find.
16 April 2015
Unprompted review
A good one.
I am very pleased with the service I got.I was kept informed each step of the way by e.mail.The parcel was well packed and the item got here in good order.I will use this company again,
16 April 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.