ARC-LED Reviews 34

We asked an "electrician" you know the type "I'm an electrician i think you need this driver for your LED strip light" after he purchased it not realising he needed a driver 🙄
Anyway I phoned Arc-Led where we told him to get it and the driver, turned out the driver wasn't powerful enough but spoke to Brad and he sorted the problem very quickly.
What a nice guy genuinely 👏
Well done guys you've hot really good staff.

Wonderful experience!
I am extremely pleased with the customer service I have received from William. I was extremely stressed as had no clue what is required but William helped and explained and He went the extra mile to promptly communicate and I am extremely grateful for all his efforts.
Lighting looking wonderful now in my bathroom!
I cannot thank William enough for all his cooperation.

Having no experience of fitting led strips into an alcove for shelf lighting we contacted arc-led.

Service was excellent, all the options we had were discussed and all questions around power output and driver requirements answered clearly.

Order made and delivered without issue and finished effect exactly what we needed.

Will definitely be back next LED project we have in ongoing renovation.

Several members of the team provided knowledgeable advice over a few weeks as I clarified my requirements. They were always helpful and patient, answering my questions and pointing me towards suitable products and solutions. Once specified, the order was processed and delivered promptly and exactly as agreed. I’m delighted with the results of my concealed LED tape perimeter lighting. It’s notable that I had dealings with three members of the team (Will, Tony and Adam) and all offered great customer service

Used Arc led for profile lighting consisting of 2 squares in garden room,I messed up with the fitting of my led tapes & Tony who I contacted was unbelievably helpful & accommodating with sorting my problem out as was everybody at Arc led who I dealt with.Fantastic customer service & quality Led tapes,controllers & after sales help that was so very much appreciated,Thank you to Tony & all at Arc Led.Will definitely use again & fully recommend.

As a small Electrical business we need a quick turnout found the products we need. Found them online. They were reasonably priced slightly higher than competitors but guaranteed a 24 hour delivery.
To ensure that I got delivery in 24 hours.
I called LED, I don’t want to use the chaps name but he was to me very down very negative and said that it will take as long as it takes for the warehouse people to get it ready for delivery, but the delivery is only guaranteed once they’re prepared for it.
I asked if I could pay more or do anything to ensure that 24 hour delivery he said he would print off the slip and take it down for them immediately. Trusting him(my bad)
So……The delivery was meant for today. I’ve just had an email to say that it will be delivered at some point to the customers house tomorrow!
Really, really disappointed. Don’t offer something you can’t deliver.
Is the plague of small suppliers businesses?

100% recommend Arc-led.

Purchased LED strips for outside - throughout the process they were very helpful and supportive. Special thanks to Danny for the advice and service.

I can’t rate Arc-LED highly enough. The help and advice they give, the timely delivery of orders and the actual products themselves are second to none.
I’d especially like to mention Will Pickford who is a credit to Arc-LED. His knowledge and help has made my LED installations hit new heights.

Overall customer service from Ben was second to none. Cared about the job and what we wanted. Gave advice based on this and explained everything to us. Honestly couldn't recommend them, the service and the product enough.

I love ordering from ARC-LED. I've used their products for installations on film sets for a number of years now and have always had a great experience. Adam Hyslop has always been great to deal with.

Products and support was outstanding. They welcomed an impromptu visit to the showroom to discuss some ideas - came away with some samples, and went back to place the order for the whole property :)

Hayley has assisted me on a few projects so far, would definitely recommend

Hayley and team were great. Excellent knowledge and advice. Swift response, going the extra mile to ensure products supplied at the right time. Thanks!

Very impressed so far with Arc, Adam has been so helpful with the design for some tricky step lighting we have too install. He provided multiple solutions and quotations for us until we finally placed the order. Nothing was too much trouble and we were very impressed with his knowledge of all the products available. Would definitely recommend.

Very happy with Arc-Led, particularly Adam, who helped bring my project into reality. My go-to place from here on.
Highly recommended. A sincere thank you.

Had manufacturing problems with their newest range of neon lights that I ordered. Eventually ordered a different neon light but the customer care was excellent. They took back the faulty lights quickly. Highly recommend.

Really nice people to deal with, professional and knowledgeable and great product range, thank you.

Great Products, Great Service and very Reliable. Highly reccomended.

Friendly, professional advice from Hayley. After being let down by an electrician Hayley helped me purchase just what I needed.

I have used ARC LED for some time now an the quality of there products, competitive pricing and customer service is great. I would highly recommend using them.