I championed ArchOver for years. They lend to UK businesses, I said. They analyse the business, I said. They ensure adequate collateral and limit loan-to-value percentages, I said. Then they su... See more
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I have been an investor for around 6-months and 2 investments are now “In Recovery”. Be wary and do your own due diligence, although hard to do on companies like these. One company was a shambles but... See more
Company replied
Have invested into a company "Ventalution" and I somehow have chosen a company which has default and has gone bankrupt? Not a safe investment. I am spending my time chasing for recovery just to have m... See more
Company replied
EXIM was described as secured and insured but it turned out to be a fraud. How can Archover have been so complacent with such a big customer to allow this to happen? Surely this amounts to negligence... See more
Company replied
Company details
Written by the company
ArchOver is a business lending platform, connecting businesses requiring finance with investors seeking a secure and favourable return. ArchOver has lent over £130m to UK businesses, having paid over £10m in interest and delivered lender returns of up to 10% p.a..
Contact info
5th Floor, 40 Gracechurch Street, EC3V 0BT, London, United Kingdom
- 020 3021 8100
- hugo.smyly@archover.com
- www.archover.com
Good experiences so far
Started few months ago- mainly as they offer good return on short term loans (i target 10%+; 6-9 months).
It is risky but good so far; and a bit of fun. Don't invest what you cant afford to lose.
25 September 2019
Unprompted review
Reply from ArchOver
Thank you so much for your 5* review. ArchOver are committed to providing the best possible service for our Lenders, and we really appreciate your support.
Kind regards,
The ArchOver Lender Team
Excellent service and platform for borrowing
We were introduced to ArchOver in October 2017 by Fuse3, a debt finance broker, and made our first round of funding on the platform in March 2018. The ArchOver team took the time to develop an excellent understanding of our business and our growth objectives over the next two to three years. The credit approval and onboarding process were thorough and the quality of service we have received has been excellent. Interest, marketing and monthly monitoring costs have been very transparent from the outset. I would highly recommend ArchOver as a source of working capital finance for business growth.
3 January 2019
Unprompted review
Reply from ArchOver
Hi Andrew, we are so appreciative of your 5* review - thank you. We try hard to be transparent and continually work to bettering the experience for our Borrowers.
From a Borrowers perspective
From a Borrowers perspective, we found the ArchOver team very professional.
Different to a faceless bank, we got to meet the ArchOver team on 3 occasions during the due diligence stage and it made us look deep into our business to ensure we were borrowing the right amount of money and importantly in a structured product that we could afford to borrow and pay back.
Thank you ArchOver, you were there when we needed you!
The banks however...
18 December 2018
Unprompted review
Reply from ArchOver
Hi Sean, we are so appreciative of your 5* review - thank you. We try every day to provide a personal service to our Borrowers, as we value both them and their business goals.
Straightforward process
Straightforward process. Excellent, responsive Team. A refreshing way of meeting our short term financing needs. Would strongly recommend.
18 December 2018
Unprompted review
Reply from ArchOver
Hi Will, we are so appreciative of your 5* review - thank you for recommending us. We work hard in the background to continually review our processes so that the experience our Borrowers have is a good one.
Borrower
My experience with ArchOver as a borrower is fantastic. They were able to understand our borrowing needs to secure borrowing facility for us which had a great impact on performance and growth of our business. Level of coordination and team work with client from ArchOver very very impressive.
18 December 2018
Unprompted review
Reply from ArchOver
Hi Naqqash, thank you for your 5* review. We are delighted to hear that you had a fantastic experience working with us. We try every day to provide a personal service to our Borrowers, as we value both them and their business goals.
Happy Borrower!!
I write this review as a Borrower of £250k not as an investor and Archover couldn't be more professional in my opinion.
They do their research, we are a well established company with 10 years of trading, we needed funding for Cash Flow purposes which they completely understood, we are in a risky industry, but we reassured them with a healthy secure order book and a sound knowledge of our business.
We issue regular management account information that their accountants look over monthly, we have quarterly review meetings face to face, and the needs of our business has been vastly met by the help of Archover.
I would recommend them to any of my fellow business owners, and I would definitely consider re-borrowing from them in the future if our needs require us to. Far more flexible than a bank, and the pledge process at the start to see investors wanting to see our business flourish is so exciting.
I have had a wonderful experience so far and cant recommend enough!
18 December 2018
Unprompted review
Reply from ArchOver
Hi Lauren, thank you for your 5* review. Thank you for the recommendation. The Team was delighted to hear that you had a great experience working with us. We try every day to provide a personal and flexible service to our Borrowers, as we value both them and their business goals.
Excellent, Professional Lender
In 2016 we engaged a Broker to find alternatives to "High Street Lenders"; these Lenders were only interested in securing against Fixed Assets but that wasn't sufficient to help us grow the Business.
From day one, we were delighted with ArchOver and how they conducted their business, starting from the initial sign up process, drawn down and now the ongoing running of our Loan.
The team are very professional and have a great understanding of our Business and how it works; we continue to deal with the same staff on a regular basis to those we worked with in 2016 and we cannot speak highly enough of them.
Prior to joining ArchOver, we carried no Credit Insurance; their insistence on us insuring our debts has now given us greater security and with it, those of our Lenders.
From a Borrower's perspective, we can wholeheartedly recommend ArchOver as a Professional Lender.
18 December 2018
Unprompted review
Reply from ArchOver
Hi Craig, thank you so much for your 5* review and recommendation. The Team was delighted to hear that you believed our service and your experience to be excellent - thank you.
No trust left...
EXIM was described as secured and insured but it turned out to be a fraud. How can Archover have been so complacent with such a big customer to allow this to happen? Surely this amounts to negligence especially as they are part of the insurance group Hampden?
13 December 2018
Unprompted review
Reply from ArchOver
Hi Howard/Angela
Thank you for reviewing ArchOver.
The company you refer to is UK EXIM Finance (UEF) not EXIM. The company was not introduced by our parent company.
As you are well aware this fraud has affected a number of other lenders as well as ArchOver but our monitoring team was the first to uncover it. UEF had been a legitimate borrower for a number of years until this year. As you are aware from the multiple updates from ArchOver we are pursuing a wide range of avenues for recovery with the full support of Hampden Group, who themselves are also exposed as a lender in UEF.
You will also have seen that we recently had an ‘independent’ review of our entire onboarding, credit, loan management and recovery processes and teams. The conclusion from Moorefields was “We observed a strong credit culture throughout the organisation in terms of both attitude and experience, particularly when compared to other P2P platforms.”
Investment carries risk and is important that you spread your investments. I understand you have a wide range of investments all performing well and this is your first default.
We are still in recovery and will do everything in our power to recover your capital as quickly as we can.
https://www.archover.com/wp-content/uploads/2018/12/ArchOver-Limited-Moorfields-Statement.pdf
Archover
I have been an investor for around 6-months and 2 investments are now “In Recovery”. Be wary and do your own due diligence, although hard to do on companies like these. One company was a shambles but Archover were still looking for investors at the time it was going on, although I believe the loan wasn’t drawn down. Only invest what you can afford to lose.
14 October 2018
Unprompted review
Reply from ArchOver
Hi David, Thank you for your feedback.
Here at ArchOver we are heavily process-driven to ensure that quality is applied throughout our interaction with Borrowers from on-boarding, credit analysis and due diligence, as well as on-going loan management/monitoring, KYC/AML, etc. Processes are properly documented and key elements (Credit Processes and Manuals) are regularly scrutinised by third parties including the FCA.
It is precisely because of our monthly monitoring that we were able to discover the issues in relation to the ‘shambles’ you refer to. The two other affected Lenders in our sector that were also misled failed to uncover this. As you correctly point out, the loan was not drawn down and all funds were returned to the Lenders.
Our team, BTG and our legal team, all with the full support and financial backing of the Hampden Group, are working hard to recover your funds. As always, please get in touch with the Lender Team if you need more help/updates.
3 clients have now defaulted this year…
3 clients have now defaulted this year alone. The clients are all "sub prime" who can't go to their bank and rely on peer to peer lending. Invest with caution.
12 October 2018
Unprompted review
Reply from ArchOver
Hi Simon, Thank you for your review, and we are genuinely sorry to hear of your dissatisfaction. You can call/email/online chat with us any time if you need an issue resolved or simply want more information.
These have been the first defaults on our platform in four years of Lending. As you rightly point out, lending over any P2P platform carries risk - this is one of the reasons why Lenders receive such attractive interest rates (up to 10% on ArchOver’s platform).
All loans pass through what we believe is one of the most rigorous credit analysis processes in the industry. We then monitor the business and its security assets every month during the period of the loan.
It is not true, however, that all the clients are unable to go to their bank – we have replaced bank over drafts, provided working capital and have worked with banks where ArchOver has taken the first charge and the bank the second charge.
Please also remember that our team, BTG and our legal team, all with the full support and financial backing of the Hampden Group, are working hard to recover your funds. As always, please get in touch with the Lender Team if you need more help/updates.
Great investor service and they…
Great investor service and they genuinely take responsibility for their activities.
15 September 2018
Unprompted review
Reply from ArchOver
Hi John, We were delighted to receive your review - thank you for taking the time to write it.
One of ArchOver's values is transparency and we commit ourselves, every day, to support both our Lenders and our Borrowers, making sure that we do all we can to protect the interests, in the first instance, of our Lenders.
First class team, a good investment vehicle
This team excel when problems occur. Communication is excelent. This is the way it should be done.
3 September 2018
Unprompted review
Reply from ArchOver
Hi Michael, We were delighted to receive your review - thank you for taking the time to write it. ArchOver is committed to Lender security and helping UK companies grow. We are not just here to post investment opportunities but to support both sides of the investment in the difficult times as well. Being part of the highly successful Hampden Group allows us to take this approach and invest in the long term success for all parties.
I would recommend.
I find them professional, reliable and good communicators.
When necessary, they respond quickly to phone call requests.
I would recommend.
21 August 2018
Unprompted review
Reply from ArchOver
Hi Declan, Your review is very much appreciated by the team here at ArchOver - so thank you for taking the time to write it. We are delighted to hear you are happy with the ArchOver experience. We do try really hard to be responsive and help in anyway we can when queries or requests come through. Thanks again.
Easy to use, excellent service!
I have invested across multiple p2p platforms and have found the ArchOver platform to be very easy to use so far.
There is a range of businesses to invest in, with varying term lengths and interest rates.
The team are quick to respond to questions about the platform/investment opportunities and all interest/capital payments have been made correctly and on time.
So far so good!
10 August 2018
Unprompted review
Reply from ArchOver
Hi Henry, thanks for your review, we really appreciate you taking the time. We are delighted to hear you are happy with the ArchOver experience, particularly our service.
Company recommended gone bankrupt!
Have invested into a company "Ventalution" and I somehow have chosen a company which has default and has gone bankrupt? Not a safe investment. I am spending my time chasing for recovery just to have my investment back (i.e. to break even)? Would have done better just to put my money in the ground. Deeply disappointed with Archover.
24 July 2018
Unprompted review
Reply from ArchOver
Hi Mr Sin,
We are sorry you’ve had a bad experience with ArchOver, especially considering the overwhelmingly positive reviews we normally get on Trustpilot.
There are some important points you have raised and we would respond as follows:
It is important to remember that all P2P investing can result in loss of capital and this is made clear on our website. Having said that, we believe we have one of the lowest default rates in the industry and, to date, no lender has had to accept a loss of capital.
ArchOver never recommends a company as you have suggested. Once a business has passed through out credit review, it is up to the investor to decide which firm he/she would like to invest in based on all the facts made available on the platform. It is very unfortunate that of only two defaults in our four year history you were in one of them.
A business cannot be bankrupt. We placed the company into Administration as we were concerned, via our monthly monitoring, that the business’s ability to trade successfully in 2018 had become compromised from the construction market conditions.
The company has significant assets that are currently being collected and we believe S&I capital will be returned to Lenders. You have already been paid back part of your capital and we have written to Lenders monthly to update them on progress. Recovering in the construction industry is complex and time consuming but both ArchOver and the Administrators are working in your best interests to recover your capital.
If you have any further questions we are always available to discuss any further issues you may have.
A very professional company.
Been investing with this Company for nearly a year now and find them very professional . So far all going very well and look forward to investing more in the future.
30 May 2018
Unprompted review
Reply from ArchOver
That's great, Garry! Thanks for your review, we really appreciate you taking the time. We are delighted to hear you are happy with the ArchOver experience.
Not happy with outcome of …
Not happy with outcome of M3investment...it was highly recommended by you
14 May 2018
Unprompted review
Reply from ArchOver
Hi John
Thanks for the review and we are genuinely sorry to hear you are unhappy. You can call/email/online chat with us any time if you need an issue resolved or simply want more information.
As you know this was the ‘first’ ever default on our platform in three and half years of Lending – something no other P2P platform can boast. Lending over any P2P platform carries risk and is one of the reasons why Lenders receive such attractive interest rates - up to 10% on ArchOver’s platform.
All loans pass through what we believe is one of the most rigorous credit analysis processes in the industry. We then monthly monitor the business and its security assets every month during the period of the loan. Even though we approve a loan to be listed on our platform we never ‘recommend’ them as you suggest in your review. The Borrower writes the description (which we verify) and then the Lender decides if they like the business, sector etc., before they commit to lending, or not.
Please also remember we are in active recovery on the loan, a process that takes time and where we are yet to know if any Lenders will lose any capital.
P2P VG
Straightforward platform with sufficient information to make investment decisions. Good effort in the P2P sector. Good support of British business.
3 May 2018
Unprompted review
Reply from ArchOver
Hi Paul. Yes, supporting British business is very important to us. We try hard to improve the user-friendliness of our platform; it's an evolution with refinements taking place daily - so it's good to hear that all the behind-the-scenes work is being noticed. Thanks for your review, we really appreciate you taking the time.
Good if you are new to Peer to Peer Lending.
Having never dabbled in Peer to Peer Lending before I had reservations but decided to try out ArchOver after reading their reviews on here. It's still early days but so far so good. I've just had my first interest payment come through so am pleased. The service is good and so is the communication.The online portal is simple to use and pretty self explanatory. I will continue to see how it goes but am satisfied with what I have experienced so far. Best to start with small amounts and then build up.
2 March 2018
Unprompted review
Reply from ArchOver
Hi Cheryl, we are delighted to hear that your experience so far has been a good one. We hope to continue to build your trust in us. We work hard every day to be good communicators as we value our relationship with you - we continually refine how we do that, to give you the best possible experience no matter the circumstance. Thanks for your review, we really appreciate you taking the time.
Would recommend ArchOver
I have invested with ArchOver now for just under a year. I have only invested small amounts but I have found the process very easy to use. To date all interest payments have been made on time.
Would definitely recommend ArchOver as part of a balanced portfolio.
23 February 2018
Unprompted review
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