Initial contact filled me with lot's of confidence that you could help me with this serious issue. I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ mi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person I spoke to was helpful to me. She listen to what I was saying and explained the role of the company. She agreed send out the appropriate forms to me to read and to complete what is applicab... See more
Company replied
We couldn't have managed without Arc Legal. Our claim 60263/000219 . They moved in swiftly to help us with our landlord insurance. We unfortunately had very difficult tenants. Thank you so much... See more
Company replied
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... See more
Company replied
Company details
- #7 of 7 best companies in Legal Expenses Insurance Company
- #215 of 228 best companies in Insurance agency
About Arc Legal Group
Written by the company
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Contact info
Lodge Lane, CO4 5NE, Langham, United Kingdom
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The efficiency of the service I have…
The efficiency of the service I have received to date has been very good.
12 August 2026
Reply from Arc Legal Group
Dear Colin,
We're delighted to hear our service efficiency met your expectations. Thank you for your positive feedback!
Arc Legal Group
Answers given
They gave me most of the answers I was looking for and hopfully will be helping me further with my case.
10 August 2026
Reply from Arc Legal Group
Dear Mr. Ashworth,
Thank you for your positive feedback. We are pleased to know that we were able to provide you with the information you needed and that we can continue to assist you with your case.
Arc Legal Group
Answered the question I had without any…
Answered the question I had without any delay and sent me the application form should it be needed.
13 August 2026
Reply from Arc Legal Group
Dear Amanda,
Thank you for your wonderful feedback. We are delighted to hear that your question was answered promptly and that you received the necessary form without delay. We appreciate you sharing your positive experience.
Arc Legal Group
Reply from Arc Legal Group
Dr Dr Steele,
Thank you for your kind comments. We are delighted to hear that you found the assistance you received to be very helpful.
With kind regards,
Arc Legal Group
First contact.
My initial inquiry was dealt with effectively and politely.
I received the claim information procedure within 15 minutes of finishing my call.
This is very useful.
The ball is now in my court.
12 August 2026
Reply from Arc Legal Group
Dear Customer,
We are glad to hear our team handled your inquiry effectively and that you received the claim information quickly. We appreciate you taking the time to share your positive experience with us.
With kind regards,
Arc Legal Group
Supposed to be there to help not hinder
They made made me jump through hoops then found a way to wriggle out of helping me resolve a very important issue with a rogue builder. Not happy
19 February 2026
Reply from Arc Legal Group
Dear Customer,
We are sorry to hear about your frustrating experience and the difficulties you faced in resolving this issue. Our Customer Relations Team will be in touch.
With kind regards,
Arc Legal Group
Brianna was brilliant!
I was absolutely delighted with the advice provided by Brianna of Arc Legal. She went through my problems in an orderly and methodical fashion and answered new questions as they arose. She provided detailed information about the relevant legislation for each case and anticipated other possible scenarios beforeI raised them. I felt a great sense of relief afterwards knowing I was equipped to personally deal with different eventualities.
11 August 2026
Reply from Arc Legal Group
Dear Kitty,
We are pleased to hear about your positive experience and the valuable advice you received. We are pleased that the advice provided left you feeling well-prepared to handle future situations. We appreciate you sharing your feedback with us.
With kind regards,
Arc Legal Group
Lyn was exceptional
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much better & it made such a huge difference at such an uncertain stressful time in my life. She understood that my knowledge of the legal system & claims processing is incredibly limited & clearly outlined next steps & timescales without being at all patronising. I feel like I can actually relax a little bit for the rest of this week now.
11 August 2026
Unprompted review
Reply from Arc Legal Group
Dear Sophie,
We are so glad to hear we were able to provide you with such a reassuring and helpful experience during a stressful time. It's wonderful to know that Lyn helped you to feel more at ease. We appreciate you sharing your lovely feedback.
Kind Regards,
Arc Legal Group
Professional help and clear information…
Professional help and clear information that make it easy to underdtand.
8 August 2026
Reply from Arc Legal Group
Hi Lucia,
We're so glad our clear information made things easy to understand. Thank you for your kind words!
Arc Legal Group
Highly Recommended
The agent was very very polite, understanding and knowledgeable. Hard combination to find elsewhere! Top MARKS!
6 August 2026
Reply from Arc Legal Group
Hi Mazhar,
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with our agent. We truly appreciate your kind words.
Arc Legal Group
Very supportive and helpful…
Very supportive and helpful information. Listened to what I had to say
7 August 2026
Reply from Arc Legal Group
Hi Lesley,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you found our information supportive and helpful, and that you felt heard.
Arc Legal Group
Gave helpful advice which is valued.
5 August 2026
Reply from Arc Legal Group
Thank you for your wonderful feedback. We are so pleased to hear that you found our advice helpful and valuable. We appreciate you taking the time to share your positive experience.
Arc Legal Group
Absolutely shocking
Absolutely shocking. Legal cover via TSB insurance, during an extremely stressful time they just added to it. And I am still waiting for a response. Lied to numerous times, tell you they have not seen your emails that have been sent numerous times. Will be reporting to the Ombudsman & FCA.
7 July 2026
Unprompted review
Reply from Arc Legal Group
Dear EJ,
We are sorry to hear that you were less than satisfied with our services.
As your profile is anonymous, we are unable to contact you direct. We pride ourselves on the high quality standards we maintain and would welcome a further discussion with you.
Please contact the Customer Services Team by emailing customerservice@arclegal.co.uk.
Kind regards,
Customer Relations Team
They listened to me and immediately got…
They listened to me and immediately got a solicitor to contact me within the hour
3 August 2026
Reply from Arc Legal Group
Hi Sue,
We are delighted to hear about your positive experience and that we were able to arrange prompt legal assistance for you. Thank you for your wonderful 5-star review.
Arc Legal Group
The solicitor was very helpful in…
The solicitor was very helpful in advising me
I imagine we will get in touch soon to take tangible actions
3 August 2026
Reply from Arc Legal Group
Hi Lucia,
Thank you for your kind words. We are delighted to hear that our solicitor was very helpful and provided valuable advice. We look forward to assisting you further.
Arc Legal Group
It seems the process is set up to…
It seems the process is set up to frustrate the customer to the point they give up on yhe claim. Very dissapointed in the service.
4 August 2026
Reply from Arc Legal Group
Dear Simon,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you found the claims process frustrating.
We appreciate how disappointing it can be when a claim is unable to be supported under the terms of a policy. Our team aims to provide clear information and manage expectations throughout the claims journey, while also remaining open to reviewing any additional information that may help us explore whether support can be provided.
We value your feedback and are sorry that your experience did not meet your expectations. If there is any further information you would like us to consider, we would be happy to review it.
Kind Regards,
Arc Legal Group
The legal assistant was helpful and…
The legal assistant was helpful and listened to my concerns. Thank you.
3 August 2026
Reply from Arc Legal Group
Dear Ms Price,
We're glad our legal assistant was helpful and attentive to your concerns. We appreciate your kind words.
Kind regards,
Arc Legal Group
Very helpful advice and form for claim…
Very helpful advice and form for claim sent straight away.
27 July 2026
Reply from Arc Legal Group
Good afternoon,
We are delighted to hear that you found our advice helpful and that the claim form was sent promptly. Thank you for your positive feedback.
Kind regards,
Arc Legal Group
Poor communication no updates, only using because it was part of my home insurance policy, would I pay for this additional absolutely not
Used this part of policy due to fence removal by neighbours
23 July 2026
Unprompted review
Reply from Arc Legal Group
Dear Mr Moorwood,
We have reviewed your file and note that we are awaiting the outcome of the legal assessment which has been chased as advised pursuant to your recent call. Once the legal assessment has been received and reviewed, the Claims Team will revert to you.
We do appreciate it will be frustrating having to wait for the outcome of the legal advisers review, however, the time taken to complete the assessments is dependent upon the volume of material and complexity of the matter.
With kind regards,
Arc Legal Group
Was passed from pillow to post
Was passed from pillow to post. I did not get a positive response and when you have paid good money you expect more. Still needs to be sorted so waiting for a response to email I have sent!!
Watch this space.
3 August 2026
Reply from Arc Legal Group
Dear Jonanne Purslow,
I am sorry to hear you are unhappy with our service.
I have located your matter and have requested the team contact you.
Kind regards
Customer Relations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.