Arctic Edge Reviews 

191
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful products, noting that the beanies and hats are super warm, comfortable, durable, and crafted from very soft wool. People also highlight the exceptionally fast delivery service, with orders arriving quickly and reliably even around the busy holiday season. However, some people mentioned that certain items had minor flaws or loose fibers that required trimming, while others accidentally shrank their items in the wash. Despite these occasional drawbacks and isolated product complaints, consumers remain highly satisfied with the overall quality, warmth, and beautiful designs.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the wonderful designs, warmth, and... See more

Quality

Consumers find quality to be a source of great satisfaction. Reviewers frequently highlight the beautiful... See more

Delivery service

Customers had positive experiences with delivery service, reporting that items arrived in no time at all.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love our Arctic Edge beanies. My husband and I each bought one on a Viking Expedition cruise to Antarctica, and we purchased two more on the ship as souvenirs for grandkids. I’ve just now received... See more

Company replied

Rated 5 out of 5 stars

This is not my first experience with the brand, this time I bought more beanies for my family and friends. The quality is amazing nothing better for cold, wet weather. And I love all Moomin, Snufkin,... See more

Company replied

Rated 5 out of 5 stars

Ordered an Antarctica beanie from Arctic Edge. The beanie is absolutely wonderful! But the customer service was even more excellent, they made sure my order arrived in time for my trip and they were s... See more

Company replied

Rated 5 out of 5 stars

I have lived in my Svalbard hat and love it. I was gutted when I managed to shrink it by putting it in the wash. So I ordered a replacement and needed it quite quickly for a weekend of mountaineering... See more

Company replied


Company details

  1. Outdoor clothing and equipment shop

Written by the company

Arctic Edge. Luxurious woollen outdoor clothing, made for the most extreme conditions. Our beanies and neck gaiters have reach both North and South pole, and the summit of Everest. Designed on Svalbard by local guide, made in New Zealand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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4.9

All reviews

(191)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product with a quick delivery…

Great product with a quick delivery despite it being Christmas. Heading to the Himalayas where this hat will keep my head warm.

18 December 2025
Arctic Edge logo

Reply from Arctic Edge

Hi Joanna ! Thank you so much for the order. Wow the Himalayas ! Amazing to think Arctic Edge will reach these mountains ! Wishing you a wonderful trip. Thank for taking time to leave some feedback. Happy New Year !. / Yann

Rated 5 out of 5 stars

Wonderful products, amazing people

Ordered an Antarctica beanie from Arctic Edge. The beanie is absolutely wonderful! But the customer service was even more excellent, they made sure my order arrived in time for my trip and they were so incredibly nice about it! Would absolutely recommend Arctic Edge: wonderful products, even more amazing people!

17 December 2025
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Reply from Arctic Edge

Wow thank you so much for your order, and for taking the time to write this review. Really appreciate it :) and so glad we could help in getting the item to you quickly. Safe travels to the frozen continent ! :) /Yann

Rated 5 out of 5 stars

Stylish neck gaiter

I love the products from Arctic Edge. Great design and super soft wool. I wear them every day in the winter and feel both warm and fashionable at the same time. The delivery itself was very fast. Ordered it Thursday night and got it delivered on Monday.

11 December 2025
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Reply from Arctic Edge

Dear Jan Olav, thank you so much for your recent order, and so glad to hear you received the item quickly, and enjoy wearing our garments. Season greetings :) /Yann

Rated 5 out of 5 stars

Beautiful

Beautiful; high quality, purple beanie. Super fast international shipping. Love it all!

23 November 2025
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Reply from Arctic Edge

Really happy to hear you like the beanie :) thank you so so much for the order. Happy holidays to come :). / Yann

Rated 5 out of 5 stars

Very pleasant to deal with

Very pleasant to deal with. Minor issue resolved efficiently and product was great

16 October 2025
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Reply from Arctic Edge

Hi Thomas. Thanks so much for the order, and glad we could help out with the minor glitch. Hope you have a wonderful winter to come :). Thanks also for taking the time to leave some feedback. / Yann

Rated 5 out of 5 stars

Great products

Great products. Quick delivery. Very warm . Quick reply from custom manager when questions

20 November 2025
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Reply from Arctic Edge

Dear Ida, thank you so so much for your recent orders. So glad to hear you like the items. We really appreciate your feedback :). Wishing you a wonderful winter ahead . / Yann

Rated 5 out of 5 stars

Love it

Love it, 5 stars. Took awhile to find its way to Canada but worth the wait.

26 September 2025
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Reply from Arctic Edge

Hi Rod. Thanks so much for taking the time to leave a review, really appreciate it. Glad the beanie made it's way to Canada. Hope you will have some nice adventures wearing it this fall. Thanks so much for the order. / Yann

Rated 5 out of 5 stars

I love the product.

I love the product.

I love the delivery time.

I was replacing a double thickness Svalbard Beanie that having returned from Svalbard in early July 2025; some one in Melbourne Australia I hope appreciates it.

Also you fixed an error on my part in the order without fuss.

Thank you

4 August 2025
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Reply from Arctic Edge

Hi Alan. Thanks so much for the order. Glad to hear the parcel arrived so quickly and that you like the products. Happy we could help fix the order :). / Yann

Rated 5 out of 5 stars

Excellent service

Efficient and timely and informative. Thanks so much. Glenyce - Australia

14 July 2025
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Reply from Arctic Edge

Dear Glenyce. Thank you so much for your recent order, and so glad the parcel arrived quickly to you ! :) / Yann

Rated 5 out of 5 stars

Product is great

Product is great! Easy to find what I wanted. I was taking a trip to Norway and arranged to have it delivered to my hotel. It arrived when promised. Seamless process.

10 July 2025
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Reply from Arctic Edge

Hi Ken. Thanks so much for your recent purchase, and great to hear the hotel could help out too :). / Yann

Rated 5 out of 5 stars

Have used these products since I worked…

Have used these products since I worked at Svalbard back in 2014. Love the quality! Warm, keeps the shape, all in all durable.

8 July 2025
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Reply from Arctic Edge

Dear Erika. Great to hear you have been using the garments since way back when Arctic Edge first started :). Thanks for taking the time to leave some feedback, and hoping for more adventures to come with your woolly items :). /Yann

Rated 5 out of 5 stars

New flowers in the garden

We use arctic edge for our lawn care, and found them to be very reasonable, with excellent results. We wanted to plant flowers in our garden, and asked them to look after it. He advised us to put a weed barrier down, before putting in the flowers. The results were amazing. No weeds, and the garden looks great.

13 May 2025
Unprompted review
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Reply from Arctic Edge

Hi Eddy. Thanks so much for the positive review, however I think you might be referring to another company. We sell wool garments :). Yann

Rated 5 out of 5 stars

Fantastic help from Artic Edge team

During a trip in Svalbard, I bought the Svalbard neck gaiter from articedge ... but recently I lost it and it was a catastrophy since I loved it. Yann, from Artic Edge team was so helpfull to fix the problems and questions I had to order a new one. I really want to thank him for that. I received the new neck gaiter quite rapidly and it's exactly the same as I had. valerie

14 March 2025
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Reply from Arctic Edge

Dear Valérie. So glad to hear you got the neck gaiter back, in the same colour and style. Thank you so much for reaching out to us, and placing the order. We really appreciate your kinda words. / Yann

Rated 5 out of 5 stars

Lovely Svalbard beanie arrived today

Lovely Svalbard beanie arrived today, having lost my first one. So pleased I have been able to replace it, like for like. Beautiful soft hat.

17 March 2025
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Reply from Arctic Edge

Hi Caroline, thanks so much for the feedback. Glad to hear you found our website and was able to get a replacement :). Hopefully lots of adventures to come with this beanie. Thanks so much for the order. / Yann

Rated 5 out of 5 stars
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Reply from Arctic Edge

Dear Harvey, thank you so much for your recent orders. Glad to hear you have discovered Arctic Edge, and so happy to hear you like the garments :). Thanks for the support and for leaving feedback. / Yann

Rated 5 out of 5 stars

Super product, great shipping

Arctic Edge make a gorgeous hat and the shipping was super fast! The shopping experience was fabulous, the website is gorgeous. Now we are awaiting an Antarctic Expedition hat to come back into stock and I can't wait to place the next order!

9 February 2025
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Reply from Arctic Edge

Dear Birgit. Thanks so much for your recent purchase, and thanks for taking the time to leave some feedback. Glad to hear the items arrived fast and that you are happy with the hat :). / Yann

Rated 5 out of 5 stars

I bought an Arctic Edge beanie on my…

I bought an Arctic Edge beanie on my January trip to Antarctica. It’s so warm and good looking I bought a second one (Snuffkin from Moominland) to take on all my adventures! Great soft and warm beanies with quick shipping times.

2 February 2025
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Reply from Arctic Edge

Dear Glenys. Thanks you so so much for the order, and really please to hear you like the new Snufkin garments ! Wishing you some amazing Moominous adventures to come :). / Yann

Rated 4 out of 5 stars

I love that you have an Antarctica…

I love that you have an Antarctica beanie! I haven't received my items yet but hopefully soon. The tracking has been a little difficult but now it is more clear. I like that I was able to find some of the items from Port Lockroy at this online store. I wish that they offered all the same items that they have at both stores. For instance, the Antarctica beanie with the colored Penguins.

13 January 2025
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Reply from Arctic Edge

Hi Myrna, thanks so much for your order and for the feedback. Your items were sent by standard mail, which is why it is taking a little more time to reach you. You should be able to track the parcel through the DHL and USPS website. I just checked, and the parcel should arrive to you very soon :). Any issues please just let me know (via the contact form). In regard to Port Lockroy items, these are exclusive items to the UK Antarctic Heritage Trust. Glad to hear you enjoy Arctic Edge items. Wishing you a great end to the winter :D . / Yann

Rated 5 out of 5 stars

The very rapid and frendly service as…

The very rapid and frendly service as usual. With marvelous products.
Thanks a lot!

19 January 2025
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Reply from Arctic Edge

Hi Kurt. Thanks you for choosing Arctic Edge garments and for your order. So happy to hear you like the products and that the parcel arrived rapidly. Wishing you a great end to the winter season !. / Yann

Rated 5 out of 5 stars

Great products

Great products. Quick deliverance.

17 January 2025
Arctic Edge logo

Reply from Arctic Edge

Hi Sissel. Thanks for the the order. So happy to hear you like the products and happy with the delivery. /Yann

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