Good service, as expected of Argos. Ordering was easy. Argos web pages flow freely. Wide choice of delivery slots were offered to me. Prompt, trouble free delivery. Old machine was taken away by... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m extremely impressed with Samsungs products I purchased thanks to Argos, I was a tad dubious about purchasing the Samsung soundbar & subwoofer as the price was a bargain but my goodness it’s fanta... See more
Company replied
Small Argos inside local Sainsbury's but big on customer service. Always service with a smile and some of the staff go out of their way to be extra helpful. If item not available for immediate colle... See more
Company replied
Ordered click and collect - paid - website says it is ready for collection. We go to store - present order details - where is your text or email code - have not received one. One finally arrived 2 and... See more
Company details
About Argos
Written by the company
Established in 1973, Argos is a leading UK general merchandise retailer offering more than 60,000 products. Its range of Technology, Home & Furniture, Toys, Appliances, and Health & Beauty products are available through its website, apps, stores and convenient Click & Collect points inside Sainsbury’s supermarkets. Argos is a technology-led retailer; its website receives on average a billion visits a year and 70% of sales originate online.
Argos App
You can download the Argos app for both Apple and Android devices. Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm. Store Locator
Find a store near you using the Store locator
You can download the Argos app for both Apple and Android devices. Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm. Store Locator
Find a store near you using the Store locator
Contact info
33 Charterhouse Street , EC1M 6HA, London, United Kingdom
- 020 7695 6000
- www.argos.co.uk
4.1
Great
275k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to order and the product is…
Very easy to order and the product is great ver easy and light to use . Thanks
23 July 2026
Reply from Argos
Hi there,
Thank you for your Brilliant 5-star review.
We're so happy to hear that you found the ordering process easy and that you're enjoying how light and simple the product is to use. Thank you for your feedback!
Best wishes,
Sneha.
Excellent customer service
On 19th July, I was first customer of the day, at Argos Sainsbury's Keighley West Yorkshire store.
I'm out of the Ark when it comes to any Tec, I miss the catalogue 's Emily served me , she was a delight first class customer service, Thank you
In the afternoon my item was delivered by Kyle, it weighed a ton of I'm just weak 60 something, he kindly brought it in to the house he to first rate customer service, thank you, both efficient kind helpful polite,
Thank you to both of you and Thank you Argos, don't you please ever leave the 'High Street 'we love you we need you,
Thank you
19 July 2026
Unprompted review
Reply from Argos
Hi Janet,
Thank you for your fantastic 5-star review.
We are delighted to hear about your positive experience with our team members. It's wonderful to know that their helpfulness and politeness made your visit and delivery so smooth. We truly appreciate your kind words and your continued support.
Best wishes,
Sneha.
Mobile purchase made simple
Variety of selection, competitive prices, ease of ordering, clear communication from placement to order-ready, speed of availability, and super simple pick-up. (Ability to link Nectar points is a plus!)
16 July 2026
Reply from Argos
Hi Brian,
Thank you for your Brilliant 5-star review.
We're so pleased to hear you appreciate our wide selection, competitive prices, and the ease of ordering. It's wonderful that our communication, speed, and simple pick-up made for a great experience, and we're glad you find the Nectar points link a plus!
Best wishes,
Sneha.
Reply from Argos
Hi Hemant,
Thank you for you Fantastic 5-star review.
Thank you for your feedback. I'm delighted to hear that you found the service friendly and efficient. We really appreciate you taking the time to share your experience, and it's great to know we were able to assist you positively.
Best wishes,
Sanjukta.
Order arrived on time and in good…
Order arrived on time and in good condition. 😊.
Easy to order and pick up place within reasonable distance.
23 July 2026
Reply from Argos
Hi Pat,
Thank you for your Brilliant 5-star review.
We're so pleased to hear your order arrived on time and in good condition. We're also glad you found it easy to order and that the pickup location was convenient. Thank you for your positive feedback!
Best wishes,
Sneha.
Reply from Argos
Hi there,
Thank you for your Brilliant 5-star review.
We're so pleased to hear that your purchase experience was smooth from beginning to end. We truly appreciate your positive feedback!
Best wishes,
Sneha.
Sales assistant was helpful and…
Sales assistant was helpful and charming. Going babove and beyone to aid me in getting my large purchses home was a pleasant surprise.
17 July 2026
Reply from Argos
Hi Ian,
Thank you for your Brilliant 5-star review.
We're so pleased to hear that our sales assistant was helpful and charming and went above and beyond to assist you with your large purchases. Thank you for your wonderful feedback!
Best wishes,
Sneha.
Reply from Argos
Hi Denise,
Thank you for you Fantastic 5-star review.
We're delighted to hear that your experience was quick and easy, and that our staff provided courteous service. Thank you for your positive feedback!
Best wishes,
Sanjukta.
Reply from Argos
Hi Karen,
Thank you for you Fantastic 5-star review.
We're so glad everything went well with your order and that we kept you informed about the delivery. We truly appreciate your feedback!
Best wishes,
Sanjukta.
Reply from Argos
Hi there,
Thank you for your Brilliant 5-star review
We're so pleased you found the product you wanted and received perfect service. Thank you for your wonderful feedback!
Best wishes,
Sneha.
Excellent service
Excellent service. Lovely purchase. Easy to use, does what it says on the box and the Argos description! Thanks.
17 July 2026
Reply from Argos
Hi there,
Thank you for your Brilliant 5-star review
We're so pleased to hear you had excellent service and are happy with your purchase! It's great to know you found it easy to use and that it met your expectations.
Best wishes,
Sneha.
The service was excellent
The service was excellent. I unfortunately bought a defective product (dye on furnishings was patchy). The customer service was excellent when you phone, the live chat not so much. They arranged to have it collected quickly and offered a refund or replacement. I took the refund which was in my account the day after it was returned as well as the delivery charge. I had expected to wait a while so was quite impressed. The delivery drivers were all pleasant and on time too.
23 July 2026
Reply from Argos
Hi there,
Thank you for your Brilliant 5-star review
We're truly sorry to hear that you received a defective product, but we're delighted to know that our customer service team was able to resolve the issue quickly and efficiently for you. It's wonderful to hear that the refund process was so prompt and that our delivery drivers were pleasant.
Best wishes,
Sneha.
Reply from Argos
Hi John,
Thank you for your Brilliant 5-star review
We're so glad to hear that you found our product to be good looking and very efficient! Thank you for sharing your wonderful feedback.
Best wishes,
Sneha.
Had to wait a bit but pleasant service
23 July 2026
Reply from Argos
Hi Anne,
Thank you for your Brilliant 5-star review
We're happy to hear you received pleasant service despite the wait. We appreciate your patience and kind feedback.
Best wishes,
Sneha.
Reply from Argos
Hi Dawn,
Thank you for your Brilliant 5-star review.
We're so pleased you experienced great service and found our staff member at collection to be nice. Thank you for your wonderful feedback!
Best wishes,
Sneha.
Very good value for money
Very good value for money. We've been using this item for a numbers of weeks and have not had any problems!
23 July 2026
Reply from Argos
Hi Sheron,
Thank you for your Brilliant 5-star review
We're so pleased to hear you're finding great value in your purchase and that it's been working perfectly for you!
Best wishes,
Sneha.
Honestly
Honestly, will not deal with these lot again. Their reselling/rebranding of their BNPL scheme is a farse. They are deliberately making so these plans accrue interest. Do not use them, save up and buy outright.
23 July 2026
Unprompted review
Reply from Argos
Hi Mark,
We are truly sorry to hear about your dissatisfaction with our BNPL scheme. We appreciate you sharing your feedback, and we are reviewing our offerings to ensure clarity and fairness for all our customers.
Thanks,
Sanjukta.
What happens now?
I know I ordered more than the item I collected, however, I found it is almost impossible to find out what has happened to my other item. It seems that you have to explain to a machine which cannot answer the question
23 July 2026
Reply from Argos
Hi Keith,
I sincerely apologize for the frustration you experienced trying to locate your missing item and for the difficulty in getting a clear answer through our automated system. We understand how important it is to get a resolution.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ Argos Helpers (@ArgosHelpers) on X
Thanks,
Souvik
Argos don't abide by the rules of Trading Standards.
Bought a phone a few weeks ago that's glitching and has a very unreliable Bluetooth connection. Called Argos who said I have to deal with the manufacturer, once they've checked the phone, I can get back to Argos with my reference number and then they'll will deal with me. All of this will take weeks, during which I'm without a phone. Argos clearly don't give a damn about Trading Standards rules (If an item is faulty, your statutory consumer rights are against the retailer – the company that sold you the product – rather than the manufacturer.) They're refusing to help me. I will never buy an expensive product off Argos again.
What a frustrating response.
23 July 2026
Unprompted review
Reply from Argos
Hi Samantha,
Thank you for sharing your experience. We are truly sorry to hear about the issues you've encountered with your recent phone purchase and the difficulties with our resolution process. We understand how frustrating it is to be without a working phone and we are reviewing our procedures to ensure a smoother experience for our customers.
Thanks,
Sanjukta.
How Is a Disabled Customer Supposed to Test an Online Purchase?
I purchased a hairdryer online from Argos and returned it after briefly testing it because I immediately discovered that, due to arthritis affecting my hands and fingers, I was unable to fit the attachments or comfortably operate the controls.
I explained this to the colleague in store and made it clear that I was not returning the item because I had changed my mind. I simply needed to establish whether I could physically use the product.
Rather than considering my circumstances, I was told that because I had opened and tried the item, I was not entitled to a refund. When I explained that my arthritis was the reason I could not use it, this appeared to make no difference.
I then contacted Customer Services, but instead of addressing the specific issues I had raised, they simply repeated the general returns policy and stated they could not override the store's decision. They also suggested I try another Argos store, which left me questioning whether the returns policy is being applied consistently.
I was also disappointed to discover that Argos does not appear to provide a clear, accessible written complaints procedure or a dedicated complaints email address. Customers are instead directed to social media, live chat or telephone, making it difficult to submit a detailed formal complaint and retain a clear written record.
In addition, the information available for online purchases differs from the general in-store returns information. The published guidance explains that customers purchasing online may reasonably inspect a product to determine its nature, characteristics and functioning. However, this distinction did not appear to be recognised by either the store or Customer Services when dealing with my complaint.
This review is not about £13.50. It is about the principle of how disabled customers are treated.
My question is simple: How does Argos expect a disabled customer to determine whether they can physically operate an online purchase without opening and briefly testing it?
I hope Argos reviews both its staff training and its complaints process, ensuring that colleagues understand the difference between online consumer rights and general store returns, and that disabled customers receive proper consideration rather than a blanket refusal.
22 July 2026
Unprompted review
Reply from Argos
Hi there,
Thank you for sharing your detailed feedback. We are truly sorry to learn about the difficulties you experienced with your recent purchase and return, especially given your circumstances. We understand your frustration regarding the inconsistent application of our returns policy and the challenges you faced with our complaints process. We are committed to reviewing our staff training and procedures to ensure all customers, including those with disabilities, receive proper consideration and support.
Thanks,
Sanjukta.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.