Stay away from Fill it ins . Mahjong are is easier than I thought it would be . Dimensions Mahjong is easier than regular Mahjong ( dimensions make it sound harder while it’s easier) . Warning with s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As I have said many times, the support from Arkadium is efficent, fast and so informative. They always resolve tech issues, they take into account my suggestions....they are diligent, reliable and the... See more
Company replied
Newman's Hard Crossword puzzles is created daily by Arkadium. I experienced an anomaly when signing on and found a link to customer service. I wrote my event and sent it. Text said they would answe... See more
Company replied
I've been an Arkadium subscriber for a number of years now. The support team at Arkadium is second to none. They respond quickly (although in my case the hemisphere difference means 12 hours) and i... See more
Company replied
Company details
Written by the company
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Contact info
West 25th Street 40, 10010, New York, United States
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4.5
Excellent
555 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The programmers have made this game so…
The programmers have made this game so difficult that it is not fun anymore. They added all these "Glass" bubble at every level and it chews up what ever shots you have remaining. You might as well just shoot all your ammo in the first or second level since you'll never get anywhere the way it's designed.
22 October 2025
Unprompted review
Reply from Arkadium
Hi Arkadium Player!
Thank you for sharing your feedback — we’re sorry to hear that the recent changes have made the game less enjoyable for you. Our goal is always to keep the gameplay challenging but still fun and rewarding, so your input about the “Glass” bubbles and overall difficulty is very helpful.
We’re continuously reviewing player feedback to fine-tune game balance and improve the experience for everyone. If you’d like to share more details about which level or moments feel especially frustrating, please reach out to us at support@arkadium.com
— our team would love to take a closer look.
We truly appreciate you taking the time to let us know how you feel and for being part of the Arkadium community.
Comments section has gone
A sad decline from an enjoyable site to a 'new improved' version that has too many bugs in the games. Continual release of new games while neglecting the existing games that I enjoy playing. Some game bugs have been there for many months. I am tired of being referred to support. They try to help but it is the Developers who have to fix the issues. I am sick of working my way through many levels of a game I enjoy to suddenly find my progress has been wiped and I am back at the start. Now suddenly, the comments section for each game has disappeared!! Why? Arkadium doesn't want us to complain where other players can read it? Having a polite but powerless support person respond to complaints is not very useful. I'll keep playing the games that work okay, there are some, until my year long subscription expires. Very disappointed.
17 October 2025
Unprompted review
Reply from Arkadium
Hi Holly! We’re truly sorry to hear about your recent experience and understand how frustrating this must be. We greatly appreciate the time you’ve spent playing and supporting Arkadium, and it’s disappointing to hear that the newer version hasn’t lived up to your expectations.
Your feedback about game bugs, lost progress, and the removal of the comments section is being shared directly with our development and product teams. We know these issues can disrupt the fun and reliability you expect, and we’re actively reviewing ways to improve stability and transparency.
We also hear your concern about being referred to support — while they do their best to assist quickly, we recognize that lasting fixes must come from the development side. If you’re currently experiencing any specific issues, please reach out to us at support@arkadium.com
with as much detail as possible — this helps our teams diagnose and resolve problems more effectively.
We value your continued play and hope to restore your confidence before your subscription ends. Thank you again for taking the time to share your honest thoughts — they truly help us improve.
new silly season layout is hopeless
new silly season layout is hopeless. Same old games so why bother. Site constantly freezes and you have to go back to main title and chase the game you want down the list. The game never follows on it just keeps trying to reload.
7 October 2025
Unprompted review
Reply from Arkadium
Hi there 👋
We’re sorry to hear the new layout and freezing issues have made it frustrating to play — that’s certainly not what we want for our players. Your feedback about the layout and game flow is really helpful, and we’ll share it with our team. Please contact us at support@arkadium.com
so we can look into the freezing problem and help you get back to smooth gameplay. 💙
Constant freeze ups throughout site
Constant freeze ups or the browser simply closes. This is playing the so-called free games and probably doesn’t happen with the paid subscription. There are no issues with other game websites on the same device. No fun, just frustration.
7 October 2025
Unprompted review
Reply from Arkadium
Hi! We’re sorry to hear about the constant freezing and browser issues — that sounds really frustrating, and it’s definitely not the experience we want for our players. Our free games should run just as smoothly as the subscription ones. Please contact us at support@arkadium.com
with details about the device and browser you’re using, and we’ll be happy to look into it for you. 💙
Horrible
Horrible. Freezes a lot, and when it’s not freezing, it is mind-boggingly slow and jerky. One good thing: I want to cut down on my online game playing, and Arkadium’s performance is so poor, I’m finding it easier to cut way down (not easy because I loved bubble shooter!).
27 September 2025
Unprompted review
Reply from Arkadium
Hi Nancy LANG 👋
We’re really sorry to hear about the freezing and slow performance — that’s definitely not the experience we want you to have, especially since you enjoyed Bubble Shooter! 💙 Our team is investigating performance issues to ensure the games run smoothly again. Could you please reach out to us at support@arkadium.com
with more details about what you’re experiencing? We’ll do our best to help.
The format is very slow making it…
The format is very slow making it impossible to win any game here. I won't pay for a game that so slow. Pogo is so much faster and better!!!!
15 September 2025
Unprompted review
Reply from Arkadium
Hi Orom 👋
We’re sorry to hear that the game’s speed affected your experience — that’s definitely not what we want for our players. Our team is always working to improve performance and gameplay. Could you please contact us at support@arkadium.com
and let us know which game you were playing? We’ll be happy to take a closer look and help.
Prompt reply
The agent replied quickly and courteously, answering a query which was nothing to do really with a specific game. The answer helped me a great deal.
31 August 2025
Unprompted review
Reply from Arkadium
Hi! Thank you so much for your kind words! 🌟 We’re delighted to hear that our agent was able to provide you with a quick and courteous reply, even outside of a specific game question. It’s wonderful to know the answer was helpful for you — we’re always here to assist with anything you need. 💙
I had an issue with a certain game so I…
I had an issue with a certain game so I contacted support. In less then 24 hours they contacted me back. They were very friendly, professional and didn't give up on me. They work well with me and stayed in contact with me every single day. They did a great job fixing my problem. I will most diffidently be playing on this Arkadium game site for years.
1 August 2025
Unprompted review
Reply from Arkadium
Hi Sandy Kay, thank you so much for sharing your experience! 💙 We’re delighted our team could resolve your issue quickly and keep you supported every step of the way. Your kind words about their professionalism and dedication mean a lot. We’re so happy to know you’ll be enjoying Arkadium games for years to come! 🎮✨
problem was resolved quickly without…
problem was resolved quickly without the usual bs
21 August 2025
Unprompted review
Reply from Arkadium
Hi Larry! Thanks for this feedback! Thanks for being our customer!
Rapid Response
They were very quick to respond to my questions, with helpful information.
19 August 2025
Unprompted review
Reply from Arkadium
Thank you so much, Nola! 🌟 We’re happy to hear our team was able to respond quickly and provide the info you needed. 💬✨ We’re always here if you have more questions! 🙌
Reply from Arkadium
Hi Roger! Thanks for the positive feedback about our website and service! Have a great day!
I find Outspell a very rewarding game
I find Outspell a very rewarding game, especially when I can win at Expert level (which is not easy and doesn't by any means happen all the time!) so I play it most days. I hope it's part of keeping my brain working. Certainly, I am enjoying the challenge. When, on one or two occasions, I have not been able to sign in - which is required at Expert level - I have had genuine support from 'Olga' at Arkadium, and that makes the game feel more human...
16 August 2025
Unprompted review
Reply from Arkadium
Hi Carolina! Thank you for your wonderful feedback! 🌟 We’re so glad to hear how much you enjoy the challenge of playing Outspell — winning at Expert level is definitely an impressive achievement! 🏆🧠 It’s fantastic that you’re not only having fun but also keeping your brain active along the way. And we’ll be sure to share your kind words with Olga 💙 — she’ll be delighted to know her support made your experience feel even more personal. We truly appreciate you being part of our community and wish you many more rewarding games ahead! 🎉✨
EVERYTHING
EVERYTHING. I am NO GENIUS on computers so I get "caught up" a lot. As soon as I email their SUPPORT TEAM, I get a response almost immediately and then right after that, the problem is solved. I think I am the problem.... LMAO
14 August 2025
Unprompted review
Reply from Arkadium
Hi Debra! Thank you so much for sharing your experience! 🙏 We’re thrilled to hear that our support team has been able to quickly step in and help whenever you’ve needed it. ⚡ Please know that you’re never “the problem” 😅 — technology can be tricky for everyone at times, and we’re always happy to assist 💻✨. We truly appreciate your kind words and the humor you brought to your review! 💙
Fantastic support team
The customer support here is fantastic. My questions were answered very quickly and I received a good solution to my issue. They even followed up with me a couple days later
11 August 2025
Unprompted review
Reply from Arkadium
Thanks so much for your kind words! 😊 We're glad we could help and that the follow-up made a difference. Your feedback means a lot to our team!
Arkadium is a great place to have fun…
Arkadium is a great place to have fun with any game that your heart desires. You can challenge yourself or play with others and hopefully get a good partner to make the game interesting. I have been playing games on Arkadium for 5 years and the support is amazing...any problems, they will solve quickly and efficiently. I highly recommend playing any games on Arkadium, you will not be disappointed.
13 August 2025
Unprompted review
Reply from Arkadium
Wow, Sheena! 🌟 Five years of gaming with us is amazing! We’re so glad you’ve enjoyed the games, challenges, and our support team’s help along the way. Thanks for the wonderful recommendation!
I paid for a year of arkadium plus
I paid for a year of arkadium plus. The ads stopped for a few days and came back ever since. Yes, I'm signed in.
12 August 2025
Unprompted review
Reply from Arkadium
Hi Cynthia! Did you contact Arkadium Support? We are always happy to help. Please, write us on support@arkadium.com and we will help you very quickly.
Arkadium’s tech support
Arkadium’s tech support was very prompt and helpful meaning that I could continue playing their game with ease
13 August 2025
Unprompted review
Reply from Arkadium
Thanks for sharing, Erica! 🎯 We’re glad our prompt and helpful support kept you playing without a hitch!
Fast and courteous service
Fast and courteous service; something rarely seen these days.
8 August 2025
Unprompted review
Reply from Arkadium
Thanks for the kind words, Karen! 💛 We’re happy our speedy and courteous service stood out to you!
I love that they have tons of games to…
I love that they have tons of games to choose from and their customer service is great!
9 August 2025
Unprompted review
Reply from Arkadium
Glad you’re enjoying our variety of games and the support we provide, Sharon! 🎮💬 Thanks for sharing your kind words with us!
Arkadium Support
The support was prompt, polite and well informed. There was a strong sense of willingness to help and determination to resolve the point at issue. I was very satisfied with the experience.
7 August 2025
Unprompted review
Reply from Arkadium
Thank you, Raymond! 🙌 We’re glad our team could assist you promptly and politely. Your kind words about our willingness to help mean a lot 💙 and we’re happy we could resolve your issue. We truly appreciate your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.