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Armishaws Removals & Storage Reviews 1,313

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the moving process smooth and stress-free. The service is frequently highlighted as exceptional, with many people appreciating the efficiency and careful handling of their belongings, often noting that everything arrived safely and on time. However, some customers were dissatisfied with the management's communication and organization, leading to issues like unexpected charges or a lack of clarity regarding services. A few other people also felt that the pricing was ambiguous, and some experienced rude or aggressive interactions with sales personnel, particularly when trying to arrange their move or resolve issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Consumers find service to be positive, with many reviewers praising the professional, efficient, and friendly... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the efficiency and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process stress-free and... See more

Price

Users describe ambiguous interactions with price. While some customers found prices very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has been helpful and friendly throughout a long year of packing, moving, storing and moving again. The two people who packed and moved me out did so very thoroughly and both crews managed... See more

Rated 5 out of 5 stars

We used this removal company today and couldn’t be happier with the service. Alan, Rouan, Jamie, Rory and Arthur all worked incredibly hard from start to finish. Nothing was too much trouble, they we... See more

Company replied

Rated 5 out of 5 stars

Paul and Martin did an excellent job on both pack up and delivery. They were great at keeping in contact for timings and logistics, and really friendly, which also helps! They helped make the moving... See more

Company replied

Rated 5 out of 5 stars

Friday 14 November - pouring down! The crew managed to move me out without anything getting wet, spoiled or damaged - brilliant! Monday 17 November - sunny! The crew moved me in in super quick time, a... See more

Company replied


Company details

  1. Removals company
  2. Records storage facility
  3. Shredding Service
  4. Storage facility

About Armishaws Removals & Storage

Written by the company

Image description

Removals Made Easy

VISIT OUR WEBSITE CALL US EMAIL US OUR ECO PLEDGE

About Armishaws

With over 50 years’ experience, Armishaws Removals & Storage are the primary company of The Armishaws Group, a family-owned company. ‘Family’ is at the centre of all we do, we don't believe in 'one-size-fits-all' removals, instead we create bespoke removals packages, because we know that every move is as individual as you and your family.

It’s also why we’re planning for the future. As market leaders in providing greener removals, we’re planting 2,000 trees close to our Somerset HQ, to help offset the carbon emissions of our relocations. This is just part of our Eco Pledge to ensure your move doesn’t cost the earth.


  • UK Removals
  • European Removals
  • Packing Services
  • Short & Long Term Storage
  • Greener Relocations
  • British Association of Removers Member

Armishaws UK Removals Service

Written by the company

Why Move With Armishaws?
We could tell you that we're a BAR accredited company who offer the highest levels of customer service. We could explain our green credentials. We might tell you we've moved all houses great and small, from apartments at Kensington Palace to country cottages, penthouses to terraces. We might even explain we're a family-owned company who support local businesses. But we don't do flashy sales talk, we're happy to let our Trustpilot reviews do the talking for us.
Eco-Friendly UK Removals
• Market leaders in eco-friendly removals • We've planted 1,000+ trees • Over 6,000 hedging plants • Free cardboard box recycling service • We use recycled and recyclable materials • Our teams drive greener vehicles

Contact info

The trusted removals experts.

Get a fast quote for your big move.

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 62% of negative reviews

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Rated 5 out of 5 stars

Lovely chaps who know what they’re doing

Lovely chaps who know what they’re doing. Sam and Ben were very polite and worked very hard making a few jokes along the way to make our day just that even bit better. Would definitely recommend and will book again for our next move!

5 February 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Hannah,

Thank you for your review;

1 - We're delighted it all went well.
2 - We apologise for Sam and Ben's appalling jokes.

Wishing you every happiness in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Sam & Ben were great

Sam & Ben were great! They arrived a day early to help start packing up our house and were a massive help.
Both were really friendly and polite and very professional.
Our little boy was sad to see them leave when they had finished.

28 January 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Rachel,

Thank you for your review. We're so pleased to your move went well and wish you all and especially your littler mover, all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

A good crew lead by a good leader

A good crew lead by a good leader - Darren. Worked together well despite sitting out out a four hour late completion on Friday without complaint. Follow up crew very good too. All very can do.

3 January 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Thank you for your review. We're pleased to hear it went well in the end despite the delay and now you're finally in, we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

The team were great… careful

The team were great… careful, friendly, helpful, worked really hard and did everything on time. I would highly recommend them. Thanks

10 January 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Justin,

Thank you for your review. We're delighted to hear the move went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Movers Sam and Ben

We moved on the 9/10 of January we had the 2 most efficient and polite movers we could ask for in and out on the pack day withing 4hrs which was speedy and efficient and on the drop of the next day was even better nothing damaged and everything was placed where the boxes was marked while I try and set up the 2 bed room both Sam and Ben just unpacked the truck round me I was very happy with the team and how the move went.

Kind regards
Brendan Crooke

9 January 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Brendan,

We're really pleased to hear the move went to smoothly. We're hope the unpacking has gone just as well and wish you all the best for life in your new home.

Regards,

The Armishaws Team

Rated 1 out of 5 stars

We used Armishaws at the end of October…

We used Armishaws at the end of October 2024,the team were very fast and overly efficient and did not listen when asked not to pack personal items we had left on the bed in our room, they were to go with us in our car, I had to leave the house for 10 minutes returned to find they had packed them. I asked in which boxes were they the young guy could not remember. A few days after the move when we had finished the unpacking one item was missing reported it to the general manager and to the police, made a statement hoped that the item would be found. Waited 10 weeks no response from Armishaws, when I phoned the general manager, he said they did not insure those sort of items and it was my fault, he was aggressive and he did shout at me ( I did not raise my voice at all ) I felt that this was not my fault as they had been asked not to touch those items, wrote a letter of complaint to the directors of Armishaw and never received an answer or acknowledgement of my letter. The items that never arrived at our new home where the only connection I had to my late Mother and Sister, so shame on them all.

29 October 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mrs Hale,

On this occasion we strongly refute claims made in your review.

The team manager on your move has been with Armishaws over a decade and is an extremely experienced, dedicated and trusted member of our team. He was asked to give us a full account of your move after you first raised concerns and he says no instructions were given in regards to items left on any of the beds.

We were constantly in touch with you during the 10 week period as our email and phone records can attest. This level of communication is something we would do for any customer following their move. Providing the very best of customer service is at the forefront of everything we do.
Further to this, you were contacted in writing in response to your letter. If required, we can supply you with full details and dates of communications made during this period.

In regards to jewellery, during every step of the move we make very clear the items we cannot carry. As well as being included in the terms and conditions, the prohibited items (such as jewellery, firearms, gas canisters, etc) are outlined once again on the final paperwork all movers are given to read and sign the morning of the move. You did sign and give your team a 5 star score in acknowledgment of your understanding of items we could not carry. Had the crew been made aware of such items, they wouldn't have been loaded.

If we can provide you with anymore details or information please do contact our team directly and once again we will provide every assistance.

Regards,

The Armishaws Team

Rated 5 out of 5 stars

My removal was very efficient

My removal was very efficient, quick and organised thanks to Arthur, Lloyd and Coleahr (sorry spelling). John (transport manager) was also helpful and reduced my stress levels to a manageable level. Again a huge thank you to all the boys involved. A definite recommendation for others.

8 January 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Christina,

Thank you for your review. We're really pleased we were able to help make your move as stress-free as possible and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Army package and moving, excellent!

The 3 men that helped us move were friendly, professional, prompt and handled all of our goods and furniture with utmost care. Would use this company again and recommend to anyone. Fantastic service. Shout out to Alex for handling the warhammer with the best of care also 😄

Thankyou Armishaws!

2 January 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Alexandra,

We're really pleased to hear you and your Warhammer collection enjoyed an easy move and we wish you all the very best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

A huge massive thanks to Darin & Floyd…

A huge massive thanks to Darin & Floyd 🙏from Armishaws Removals for their amazing work💪 & smooth transition of our whole house from North Yorkshire to Colchester. They are very professional👍 & yet very friendly.🤣 Packing was done within great time & unpacking was spot on. 😊Big thank you guys again from dog(biscuit) & Andreas 🙏🎉

18 December 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Andreas,

We're really pleased your move went well and wish you a fantastic 2025 in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Thank you Armishaws

Thank you for doing our move last week from Swindon to Lincolnshire. The team were excellent, particularly Gary and Craig who did the full move. Their hard work and polite, helpful service made it a straightforward and relatively low stress experience.

18 December 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Paul,

Thank you for your review. We're delighted your move went well and wish you all the very best for your new life in Lincolnshire.

The Armishaws Team

Rated 5 out of 5 stars

Another great experience

Those is the 2nd time this year that I've used the moving services of Armishaws. I learnt a few tricks from the first move and it made the experience so much smoother.

Ben & Sam are an absolute delight. They are professional,polite and hardworking. We started in Wiltshire which was cold and today it was cold and miserable in Wales but it didn't put a dampener on their efforts.

If I was to move again, I would not only use Armishaws but I'd ask for both Ben & Sam to do the job.

19 December 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Thank you for your review. We'll pass on your kind comments to Ben and Sam and make sure they're warmed up before heading out again.
Best wishes for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Absolutely superb from top to bottom

Armishaws were excellent in sorting out our move from the south of Reading to Bristol. Highly responsive and helpful, they gave great advice and we felt in very safe hands throughout. Moving can be a stressful experience but we had a rather easy time of it thanks to their experience, friendliness and professionalism. We have unpacked the bulk of our items and are yet to identify anything that suffered even a scratch during the move. Special thanks to Craig, Andrew, Taylor, Andy, Alec and the finance/admin team. If we ever need to move again we know who to call.

18 December 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mansoor,

We're really pleased to hear your move went well and wish you all the best for your new life in Bristol.

The Armishaws Team

Rated 5 out of 5 stars

A successful outcome

This was our first move for a number of years so the volume to be moved was extensive.
From initial contact to the final delivery in central France, Armishaws provided exemplary service. Communication was superb and for me the perfect service.
The move was from North Dorset to SW France with a period in store at the depot in Wincanton.
Due to unnecessary complications in the chain, we only had 3 very stressful days to pack before the lorry arrived. Once the Armishaws team took over, the stress lifted.
The team from Armishaws worked like dervishes, swarming all over the house, split in to 2 teams, loading the removal lorry to the roof.
The packing completed the following day to clear the final items.
Just over 2 weeks later, after completion on the new home in France, we were informed that the furniture would arrive the following week.
Communications were perfect, and the lorry arrived on time at 2pm.
I met the lorry at the outskirts of the village and at slow speed guided it through to the village hall car park where the trailer was unhitched, then down the road to unload.
Darin and Ciaren steadily unloaded the vehicle, in 38 degree heat, finally closing the doors of the lorry at 8pm.
One cannot but praise these 2 men, unloading in 6 hours, in the extreme heat, what up to 5 men took one and a half days to load. Luckily we had already installed a fridge and kept them hydrated with chilled water and icecream, as well as a buckets of cold water and cloths to cool down.
Nothing was too much trouble, and they kept smiling and in good humour throughout, despite the heat.

Yes, one or two minor scratches occurred during loading, surprising as how well the loading team had protected the furniture with blankets. But nothing that did not polish out.
I cannot overstate how this 2 man super delivery team performed. A credit to the Company.
If another move was to occur, I would definitely contact Armishaws again.

4 July 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Dan,

Firstly, we're delighted it all went well and you were so pleased with the service. We're proud of our teams who you rightly are like 'dervishes' (you should see them attack the biscuits when they get back to the depot).
And thank you for looking after the guys, keeping them cooled down and refreshed.
On behalf of the whole team we wish you all the very best for your new life in France.

The Armishaws Team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish! From first enquiry to completion of the ordering, the office staff communicated well. And the removals went without a hitch. Excellent service from Mike and Kaden who were on time, polite and very speedy with the wrapping/loading!
Definitely recommend!

10 December 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi HJA,

Thank you for your review. We're really pleased to hear it went well and wish a very merry first Christmas in your new home.

The Armishaws Team

Rated 1 out of 5 stars

Don't take the risk of Armishaws with your precious things

AN EDITED UPDATE Part 2. in December 2024: after my initial nightmare review of the move from our previous house into Armishaw's Wincanton storage facility, (See the full excruciating experience of Part 1 on Trustpilot 8th Nov 2020,) we later took those possessions out of their storage in Wincanton over Winter 2021/ Spring 2022 directly from their lorry into local storage units.

Many items disappeared but of course we had to sign Terms and Conditions a couple of years later when goods finally started to be moved into our newly renovated house over winter 21/ Spring 22 ... so we have no proof as you would in one direct move ... all I can therefore do is draw attention to our dire experience of both Part 1 and now Part 2.

Posting here after finally unpacking all boxes in 2024, in Devon ... the following were missing: many of my wife's shoes packed in their original boxes, many expensive kitchen pans and a beautiful set of large expensive calving boards and breadboard, costing many £ hundreds ... a long extended set of ladders,(err ... how could you possibly lose such a thing?) ... if we were to do this all over again I would not choose Armishaws

1 December 2024
Unprompted review
Rated 5 out of 5 stars

A swarm of friendly locusts!

Paul and the team (Luke packing; Taylor unpacking) were like a swarm of locusts, packing a house which we have seen take a team of four twice as long.

Friendly, innovative, helpful.

No damage to walls / door frames - unusual in my experience - and they got items out that had necessitated doors coming off on the way in!

One very small gripe - Paul may need to do a wee bit of training with the lads on packing hats and lampshades. Handily I was getting rid of them anyway.

22 November 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Helen,

We're really pleased to hear the move went well. We shall certainly speak to the team regarding the packing issues, so thank you for bringing that to our attention.

On behalf of the whole team we wish you a fantastic first Christmas in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Outstanding service from beginning to…

Outstanding service from beginning to end. Efficient admin. Ben and Sam who did the actual removal were brilliant. Polite, professional and very methodical. They went out of their way to make everything as smooth as possible and made what can be a very stressful event as easy as possible for me. I highly recommend this team and this service.

10 December 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Violeta,

Yes, moving home can be stressful so we're really pleased it all went well and wish you a fantastic first Christmas in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Fantastic Service from start to finish

The Armshaw team have just moved all our belongings from Buckinghamshire to the Wirral. Paul & Martin were fantastic. They took great care of everything and must have walked miles putting everything into a store on the Wirral. I would highly recommend this company.

10 December 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi John,

Thank you for your review. We're really pleased everything went well and wish you a very merry Christmas and all the best for the New Year.

The Armishaws Team

Rated 5 out of 5 stars

Ipswich to Hampshire - Paul & Luke

Ipswich to Hampshire. Paul and Luke arrived promptly, both introduced themselves and before starting the packing/loading they asked us to walk around and show them what needed done. They were extremely efficient, continued to communicate throughout, and were also very friendly. This is our 5th house move and the least stressful one we have had yet, it all went so smoothly. Thank you! ☺️

5 December 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi,

Thank you for your review. We're really pleased it all went well and wish you a very merry first Christmas in your new home.

The Armishaws Team

Rated 5 out of 5 stars

A friendly crew

A friendly crew, Alan and Rohan, on the day of the move, helped de-stress the occasion. Alan managed the loading and unloading, whilst Rohan, a very strong and fit young man, was extremely helpful with everything. Carrying heavier boxes and garden pots was no issue to him. Well done to both.

27 November 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi SP,

Thank you for your review, it's great to hear everything went well and we wish you all the best for life in your new home.

The Armishaws Team

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