Arragons Cycles Reviews 28

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Knowledgeable, helpful and trustworthy. When I ordered a new e-bike from Arragon's there were some hiccups with its delivery; Sarah went out of her way to get things sorted out and even lent me a ver... See more

Rated 4 out of 5 stars

Lovely, friendly, family-run business. Occasionally some of the junior staff can seem a bit lost and unable to answer questions, but that's a minor quibble. Good range of stock and expertise. Go to... See more

Rated 5 out of 5 stars

We have been customers for many years. We have been gently guided through the world of cycling, never pushed, never patronised, always dealt with kindly and honestly and many of our family and friends... See more

Rated 5 out of 5 stars

We rented two e-bikes for three days which was a fantastic choice for exploring the Lake District. The batteries lasted for a long time and the bikes were very easy to use. Arragon Cycles was really a... See more

Company details

  1. Bicycle Shop

Information provided by various external sources

Arragon's Cycle Centre is an established family business, having traded for almost 50 years, with Sarah & Phil in charge since 2003. We hold hundreds of bikes across our four showrooms and have a newly equipped Shimano Service Centre where our technicians - Phil is Cytech 3 with over 10 years experience. Norbert joined the team early May 2016 having already qualified as Cytech 2 and is a great addition to the workshop. Phil is proud to have served the athletes in London 2012 Olympic Games as Shimano Neutral Support Mechanic. He also had the pleasure of being Race Mechanic for an 8 man team in the Race Across America - that team 'Strategic Lions' are the current World Record Holders. Between us, we ride and own tandems, single speed fixed wheels, folding bikes, mountain bikes, racers, touring bikes, time trial bikes… what we don’t know about cycling… isn’t worth knowing! Phil & Sarah enjoy taking part in triathlons and have completed several Ironman events in Lanzarote, Austria and Frankfurt with Barcelona being the goal for 2016. They set up Arragons Cumbrian Triathlon Club with Stuart Robinson of Freestyle Fitness back in 2008 and since then membership has grown to over 200, including a very competitive junior group with Lucy Donnelly at the helm. Our store is split across four showrooms: Our Shimano Service Centre facility is open to view - we enjoy being visible and many of our customers take advantage of a bit of advice from the team. The rest of the room is home to mechanical accessories and practical bits. The second of our showrooms displays clothing & accessories and our two cycle showrooms offer a full range of industry leading cross country and road bikes, family cycles, leisure, fitness and touring bikes. We hold bikes from Scott, Ridley, Genesis, Saracen, Ridgeback, Brompton & Pashley and from our wide range, we can equip you with a cycle that will compete with any manufacturer in the World. If you are cycling one of the many routes that pass by our shop call in for spares, a speedy 'pitstop' service or a chat and you will be made very welcome. If you want to pre book a service then call the shop on 01768 890 344. We look forward to meeting you soon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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Rated 5 out of 5 stars

The best!

Knowledgeable, helpful and trustworthy. When I ordered a new e-bike from Arragon's there were some hiccups with its delivery; Sarah went out of her way to get things sorted out and even lent me a very nice e-bike for free until my own bike arrived. Superb service, and very fair prices, too.

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Reasons to use your local shop

I suspect that I’ve been a customer of Arragons Cycles now for over 30 years. It’s a local business with a loyal following and has developed significantly under the stewardship of Sarah & Phil. In my experience I can only rate their service as totally thorough and professional. Keep it up 👍

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional bikes and service

We rented two e-bikes for three days which was a fantastic choice for exploring the Lake District. The batteries lasted for a long time and the bikes were very easy to use. Arragon Cycles was really accommodating - we were able to return the bikes on a Bank holiday even though they were closed. Sara offered to meet us at the shop so that we could drop them off. Thank you for making our trip so worthwhile! We recommend renting these bikes and using Arragon’s Cycle service for anyone visiting the Lake District.

1 June 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service!

Found out why they have 5 stars. Great communication to help me find the right mech hanger. Big thanks to Chris who was very helpful and patient for such a low Value item. 👍👍

1 March 2021
Unprompted review
Rated 5 out of 5 stars

Life Savers

Wonderful, Wonderful, Wonderful!

After trying to scale Hellvelyn on 11/08/19 both a friend and I sustained damage to our bikes, and this was the first day of our mountain bike tour of the Lakes and West Coast of Scotland.

We had to be in Gourock for a ferry to Dunoon by mid afternoon a 3hr journey. The boys at Arragon absolutely excelled in customer service given our plight; within one hour they had bled my mates dropper post, both my brakes and bent one of the levers back in to shape and we were back on the road.

I am now back home in the Midlands and can quite safely say that if it wasn't for these guys, we wouldn't have completed this trip as planned!!

An asset to the Lakes, but foremost, the MTB community!

Thank you so much, Life savers!

18 August 2019
Unprompted review
Arragons Cycles logo

Reply from Arragons Cycles

Oh wow Sam,

What a wonderful testimonial - Thank You 😊

I passed your comments onto our service centre and the pride was visible from the technicians ... you made their day! We were delighted to be able to help out and glad you could continue with your trip.

Many many thanks for taking time out to leave such as lovely review, it is very much appreciated.

Sarah

Rated 4 out of 5 stars

Lovely friendly family-run business

Lovely, friendly, family-run business. Occasionally some of the junior staff can seem a bit lost and unable to answer questions, but that's a minor quibble. Good range of stock and expertise. Go to Penrith to pay them a visit!

23 November 2017
Unprompted review
Rated 5 out of 5 stars

Perfect in Every Way

We have been customers for many years. We have been gently guided through the world of cycling, never pushed, never patronised, always dealt with kindly and honestly and many of our family and friends have become loyal customers. The best 5 Star places are all about relationships not just bargains. Arragons is the best retailing experience we have ever had. PERIOD.......

22 November 2017
Unprompted review

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