ARTSABERS Reviews 

270
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of exceptional quality, praising the solid build, great craftsmanship, and amazing lighting effects. Many buyers mention that the items arrive in wonderful condition and work perfectly, making families and individuals extremely eager to purchase from the business again. However, some customers also noted significant delays with shipping times, unexpected backorders, and extremely long waiting periods for their packages. Some reviewers additionally experienced poor communication, missing tracking information, and major difficulties getting helpful responses from support teams when trying to resolve issues.

What people talk about most

Product

Consumers find product quality and craftsmanship to be exceptional, expressing great satisfaction with the... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting that while some consumers experienced severe... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers report that orders... See more

Response time

Users describe ambiguous interactions with response time, as some reviewers experience extreme delays, long... See more

Customer service

Clients share ambiguous opinions on customer service, as some reviewers experience long reply periods and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an overall positive experience with Artsabers. The product quality is excellent — everything works perfectly, and the build feels solid and well-made. You can tell that attention was gi... See more

Company replied

Rated 5 out of 5 stars

Ok so I want to give an apology for a review that I gave earlier on an order that I placed. There was a misunderstanding on my part because of my orders locations. They had to split my order. I finall... See more

Company replied

Rated 5 out of 5 stars

This is a review of the Imperial Praetorian Helmet. It is broken down into three areas. The Good, The Bad and the Needs Improvement. The Good 1) Arrival they will ensure that sho... See more

Company replied

Rated 5 out of 5 stars

I ordered the Master Eno Cordova lightsaber. Love the Jedi Fallen Order game and Jedi Survivor game. Lightsaber has great craftsmanship. It will make a fine addition to my collection. Absolutely love... See more

Company replied


Company details

  1. Collectibles Shop

Written by the company

ARTSABERS is dedicated to crafting sabers for enthusiasts just like you. Transparency is one of our core values. We invite you to share your genuine feedback on our Trustpilot page. We value your opinion and thank you for being a part of the ARTSABERS community.


Contact info

3.2

Average

TrustScore 3 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.2

All reviews

(270)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality lightsabers

Absolutely incredible lightsabers! From the moment I picked them up, I could feel the quality and craftsmanship. The hilt design is sleek and comfortable, and the blade is brilliantly vibrant with smooth, responsive sound effects. The customization options for color and sound are a fantastic touch, allowing for a truly personalized experience. Whether you’re a collector, a cosplayer, or just a fan of Star Wars, these lightsabers are an absolute must-have. Worth every penny!

6 January 2025
Rated 5 out of 5 stars

Great product

Great product, unfortunately no tracking information on delivery, but I have a Very happy son!! Thank you, glad it wasn’t the waste of money I was expecting! You’ve made a parent very happy too

3 January 2025
Rated 5 out of 5 stars

A Galaxy far far away

Absolutely fantastic. I am an avid collector of Star Wars memorabilia, especially lightsabers. I’ve ordered savers from various suppliers & Artsabers is by far one of the best.
Everything you need to know is in the descriptions, which are 100% accurate, so when you receive your lightsaber everything you were promised is there & depending on the style/type of saber you order it will come in a premium hardshell case.
I highly recommend Artsabers to all of my family, friends & Star Wars collectors I know.
You must try Artsabers for yourself they’re from “a Galaxy far, far away”.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Great buying experience !!!

very good sabers and above of all a great support from the seller ... very quick respond on all inquiries ... very reliable ... I hope to business again real soon ...

4 November 2024
Rated 1 out of 5 stars

Customer Service is apparently…

Customer Service is apparently nonexistent with this company. I reached out several times due to issues with my order (still not recieved but says delivered) I originally contacted them because I was curious to when my order would be shipped and all of a sudden after that I recieve an email saying the package was shipped and when I tracked it it already said delivered. Also the tracking number I got for the second part of my order did not work at all. I'm so disappointed because I was excited to recieve this product to gift and the fact nobody has reached back out is just awful.

5 November 2024
Rated 5 out of 5 stars

Great products

Great products. Even better sales for those products. Even was in contact with Customer Service and the interaction was pleasant . The issue I had wasn’t even on their end ( Customs). I shopped around different companies and heard nothing but good things about ArtSabers. Deliveries on time with little wait. I’ve already purchased more.

5 November 2024
Rated 4 out of 5 stars

Everything was great... Except

Everything was great, except the instructions did not help with blade installation. In hindsight it seems simple, but for someone who has never had a lightsaber before and has no idea what any of the parts are for, it would have been nice to have a step-by-step guide on how to correctly install the blade. I had to figure out what the blade plug was for on my own.

4 November 2024
Rated 4 out of 5 stars

Husband’s Christmas Gift

Everything was great with the order and looks awesome. I took off one star just cause the plastic eyepiece on the helmet came off during shipping. But it wasn’t anything a little super glue couldn’t fix. I’m excited to give to my husband for his Christmas present he’s going to love it.

1 November 2024
Rated 5 out of 5 stars

Great Lightsabers with room for different volume options

The 2 lightsabers I received are impressively bright, easy to connect, and quite durable, especially considering the price. Overall, they're really good quality. A nice improvement could be the addition of more volume options, such as: 1. Mute, 2. Low (quieter than the current "low volume" setting), 3. Medium (equivalent to the current "low volume" setting), 4. High.

3 November 2024
Unprompted review
Rated 1 out of 5 stars

Absolute Worst Experience Ever

I don’t even wanna give them one star at this point, but it seems to be the only way I can write a review. Inaccurate time frames, inaccurate website pictures/descriptions, faulty product received, Incorrect product received received, Incomplete order received, abhorrent “customer service” if you even want to call it that. On top of all that, once they finally reviewed the video I sent them showing the incorrect hilt arrived & the hilt actually didn’t work, they refused to cover return shipping for replacement (all their error).

This has easily been the worst customer service experience I’ve ever had…& that includes cell phone and gas companies. What a joke, these people are to be ashamed of themselves. Wish there was actual recourse I could take this company other than paying a lawyer to go after them. They make a bad name for reputable companies in the Star Wars/cosplay/saber community!

My ordeal has been going on for five weeks and as far as I can tell, is still nowhere near being resolved. I’m actually beside myself at how little they care!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Artsabers my goto for lightsabers...

Artsabers has become my primary site to buy lightsabers. I've gotten 8 so far. You can get anything from simple and inexpensive to ornate and moderate, to gorgeous and expensive (but still reasonable, considering). They also have sales throughout the deal that cannot be beat. I bought this really cool, ornate, pewter-like hilt that I absolutely love. Then, during one of their sales, I was able to pick up a gold version of it. It now sits on my TV stand. You should definitely give them a chance, you likely won't regret it.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from ARTSABERS.

I have been wanting to get a lightsaber for about 2-3 months now and this was the second time trying to buy from a U.S company.

So first of all, most of these guys are drop shippers, meaning they don't actually make the sabers, the manufacturers are almost always from China.

Second of all, the customer support is horrible, no e-mails, and 0 communication, if I wanted to know anything regarding my order (Grand Inquisitor Replica Xenopixel V3 with a 36 inch (92cm) blade, this cost almost 600€ with a 20%discount) it was me who had to send an e-mail.

Third of all, I have asked for a refund TWICE! In the first e-mail I asked for a refund, they completely ignored the request and just said they would GUARANTEE the item would be sent the next week, due to the people in charge of my order being on vacation (Why not someone else do it? Good question). The item was already delayed at this point by about 2 weeks minimum. I still decided to give them 1 more week to ship it, and who could've guessed, they didn't ship anything at all, no emails were issued to me regarding the delays once again. And when I asked for a refund again, they AGAIN told me they would ship it next week which I was not happy at all to hear so, I insisted on the refund, which should take a maximum of 5 business days (They cancelled the order), the limit to that guarantee is TODAY! I have not yet received my money back!

Oh and by the way, there is a 7% cancelation fee. So I have to pay for literally nothing, just a bunch of scammers.

Never again will I do business with this company, horrible experience.

19 October 2024
Unprompted review

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