ARTSABERS Reviews 

270
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of exceptional quality, praising the solid build, great craftsmanship, and amazing lighting effects. Many buyers mention that the items arrive in wonderful condition and work perfectly, making families and individuals extremely eager to purchase from the business again. However, some customers also noted significant delays with shipping times, unexpected backorders, and extremely long waiting periods for their packages. Some reviewers additionally experienced poor communication, missing tracking information, and major difficulties getting helpful responses from support teams when trying to resolve issues.

What people talk about most

Product

Consumers find product quality and craftsmanship to be exceptional, expressing great satisfaction with the... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting that while some consumers experienced severe... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers report that orders... See more

Response time

Users describe ambiguous interactions with response time, as some reviewers experience extreme delays, long... See more

Customer service

Clients share ambiguous opinions on customer service, as some reviewers experience long reply periods and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an overall positive experience with Artsabers. The product quality is excellent — everything works perfectly, and the build feels solid and well-made. You can tell that attention was gi... See more

Company replied

Rated 5 out of 5 stars

Ok so I want to give an apology for a review that I gave earlier on an order that I placed. There was a misunderstanding on my part because of my orders locations. They had to split my order. I finall... See more

Company replied

Rated 5 out of 5 stars

This is a review of the Imperial Praetorian Helmet. It is broken down into three areas. The Good, The Bad and the Needs Improvement. The Good 1) Arrival they will ensure that sho... See more

Company replied

Rated 5 out of 5 stars

I ordered the Master Eno Cordova lightsaber. Love the Jedi Fallen Order game and Jedi Survivor game. Lightsaber has great craftsmanship. It will make a fine addition to my collection. Absolutely love... See more

Company replied


Company details

  1. Collectibles Shop

Written by the company

ARTSABERS is dedicated to crafting sabers for enthusiasts just like you. Transparency is one of our core values. We invite you to share your genuine feedback on our Trustpilot page. We value your opinion and thank you for being a part of the ARTSABERS community.


Contact info

3.2

Average

TrustScore 3 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(270)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good first Light Saber

I was reluctant to buy a lightsaber because I felt I'd be somehow frustrated with the result. So I watched many videos and reviews about all lightsabers available on the market, their evolution, and where we stand today. I ended up choosing Artsabers.

What I can say is that I have no regrets about my decision and if I had to name something that could be a game changer, I'd say the blade should not be something we have to attach, but something that automatically comes out of the hilt when you hit the power button... :D

The packaging was neat, and everything was carefully set up and well arranged.
The hilt is awesome and has a great design and materials.
It took me a while to memorize and master all the commands we can do with the hilt, but once you do, it's a lot of fun to use.

Perhaps the manual should be a little more specific on how to attach the blade to the hilt, what screws to use, and what kind of pressure we should apply to the screws.

2 August 2024
Rated 4 out of 5 stars

The product is great!

The product is great!! My only complaint is that they were closed when I made my purchase. There was nothing on the website letting me know and I had to wait an extra 2 weeks for my product to be shipped.

8 October 2024
Rated 2 out of 5 stars

the purchases have not shipped yet

the purchases have not shipped yet. it has been over a month since the orders (emphasis on multiple orders) were placed. Communications has been responsive with promises given for delivery but I haven't seen any movement on the tracking website.

10 October 2024
Rated 5 out of 5 stars

Dreams come true

When my father first time bring home „Star Wars” on a VHS tape almost 30 years ago, my life changed forever. I already knew then that what I wanted most in the whole world was to have an X-Wing and a lightsaber!

Unfortunately, the first one will probably be difficult to happen... 😅. However, when it comes to the lightsaber, ArtSabers can really make dreams come true!

Sure, their saber wasn't the first one I held in my hands, but it was the first one that allowed me to fully feel the magic of the Galaxy Far Far Away! When purchasing their saber, I expected a longer shipping time, but I received a fantastic product of the highest quality!

To put it briefly: the sabers from ArtSabers took me as close to the film experience as possible.

I definitely recommend it to anyone who has Star Wars Saga in their hearts! 🖤

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Darth Revan legacy box

I purchased a Darth Revan legacy box with helmet and two sabers. Paired this with a custom printed helmet stand to create a cool display for my home office. Love the blue tooth connection on the app for switching setting around. Overall very happy with my purchase and its quality!

19 August 2024
Unprompted review
Rated 1 out of 5 stars

Shocking, painful, beware!

Website says 3-8 days for rest of world, after 10 days contacted them to be told in takes 10-20 business days to ship to UK! Misleading website and incorrect information. Provide tracking info but it's useless, use app called track17 that doesn't update and encourages you to pay for tracking if you want more info. A total farce, I hope this turns up at some point and is quality or its going back........never again!

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Deliver and tracking were bad, i hope the product is better

Order not received yet, an order with this value and from a reputed shop should be delivered with a good courier service with good tracking Portal.
One link shows the shipment is from germany to Poland and the other link shows it shipped from china to Hong Kong and now it is in Europian (where is europian?)
We get better deliver and traking from Ali express

7 September 2024
Rated 5 out of 5 stars

arrived quickly

arrived quickly - communication was clear throughout the shipping process. The product is well made and versatile. Absolutely tons of fun!

4 September 2024
Rated 1 out of 5 stars

Hate those guys!

The whole experience was ridiculous, I hated every bit of it! Starting with the delayed delivery, the set was intended as a birthday present - it was late. I was not compensated for that of course. When the set finally arrived - one of the sabers was defective. Caught fire and burned my hand with melted plastic! It was pure luck it wasn't my kid... Instead of being helpful and try to make it right - the support was slow, rude and quite useless. They were not interested in making this right at all! Anyway I've shipped this trash back to ARTSABERS (at my own expense!) and am awaiting the refund.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Lightsaber Review

I’ve purchased a number of lightsabers from Artsabers. Each time, they arrived quickly and well packaged. The lightsabers are made of high quality materials and are very realistic. Really happy with my purchases and would highly recommend them to other Stat Wars fans.

2 September 2024
Rated 3 out of 5 stars

Lack of Shop app order updates

Your lack of updating in the Shop app is a little concerning, and it caused me slight anguish. But I have bought from your website before, and I know that the product is of good quality.

7 September 2024
Rated 5 out of 5 stars

I had a big life milestone and wanted…

I had a big life milestone and wanted to reward myself with a new lightsaber. I ended up getting a Xenopixel blade from Artsabers, and it did not disappoint! It is so customizable and bright. Makes me feel like a real jedi. Being able to control it through the app is an added bonus.

6 June 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM ARTSABERS!

DO NOT BUY FROM ARTSABERS!

I don’t have enough space here in this format to explain to any new potential customers of the disdain that I have for Artsabers as a company and a brand. I cannot stress enough… DO NOT BUY FROM ARTSABERS! They treat their customers like crap and they have absolutely no intention of fulfilling their return/exchange policy or their warranty. I paid almost $500 for an Obi-Wan Kenobi weathered lightsaber hilt with a 36’ blade.

When I finally got the blade I followed the instructions and charged the battery unit for 3 hours. The saber would not power on. Nothing I did made it power on. I reached to Artsabers and asked for an exchange. They sent me a DIY email trying to get me to fix the saber myself. When I asked if that would avoid the warranty they said no. I thought it was strange that they wouldn’t just exchange the saber but I followed their instructions. The saber still wouldn’t power on.

I’ve been going back-and-forth for weeks with them now and they still haven’t exchange my saber for a new item. I’m sitting here with a broken saber, but never worked. They keep avoiding the issue of me returning the broken saber they even at one point told me to just throw it away.

Finally someone on their team agreed to send me a new saber. I thought great! We can finally come to a compromise here. I will send them the old hilt and they’ll send me a new one. What came in the mail was a new blade. Just the blade.

It’s been almost a month and I’m still sitting here with a broken hilt and no replacement. I literally had to call my bank and place a stop payment for this item.

Lastly…

Did I mention that these sabers are manufactured in China? Meaning that many of these lightsaber companies are all most likely manufacturing from the same warehouse.

Do NOT buy from Artsabers.

29 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look