Ascope Shipping Services LTD Reviews 

698
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient processes, noting satisfaction from start to finish. Many highlight the dedicated and friendly staff, particularly mentioning individuals who provide exceptional support and care throughout the shipping journey. Reviewers frequently commend the fast response times and proactive communication, appreciating regular updates and quick answers to all inquiries. The delivery service is consistently described as reliable, with vehicles arriving on schedule and without issues, ensuring a smooth experience. People also appreciate the honesty and professionalism demonstrated by the team.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as excellent from start to... See more

Staff

Customers had positive experiences with staff, frequently highlighting the team's helpfulness,... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the prompt and fast... See more

Delivery service

Users describe positive interactions with delivery service, highlighting smooth and professionally handled... See more

Customer service

People report positive experiences with customer service, highlighting great service, fast responses, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with the company is that right from the booking to the port was so coweek and transparent. The delivery was great because the car didn't have any scratches. I'm very glad to exchange... See more

Company replied

Rated 5 out of 5 stars

I am really satisfied doing business with Ascope Shipping Services. Great service, fast responding, best customer support and care. I got my car without any issue verything has been done correctly. Th... See more

Company replied

Rated 5 out of 5 stars

Great service all round. Very responsive and quick to thoroughly answer all questions. Feel well taken care off throughout the process. Very reliable. Would definitely recommend this service.

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The vehicle arrived in Tema on schedule and the entire shipping process was smooth and professionally handled. Communication was prompt, and I would happily rec... See more

Company replied


Company details

  1. #1 of 2 best companies in Vehicle Shipping Agent
  2. #9 of 15 best companies in Freight Forwarding Service
  3. #17 of 34 best companies in Logistics service
  4. #13 of 28 best companies in Delivery Company
  5. #11 of 21 best companies in Shipping service
  6. #2 of 2 best companies in Vehicle Exporter

Written by the company

Ascope Shipping is a leading specialist in international car and container shipping services from the UK. With over 15 years of experience in the shipping industry, we are a trusted and reliable freight forwarder, providing affordable, safe, and secure shipping solutions worldwide. We offer international shipping through a container shipping service, allowing you to export vehicles or personal effects overseas in a private container. Our 20ft and 40ft containers provide ample space for your cargo, and we can arrange transportation to the port or your loading address. RoRo shipping is the most cost-effective way to transport vehicles overseas. Our purpose-built car carriers safely transport your cars, protecting them from the elements and securing them with straps and chocks. For smaller shipments, our groupage service combines your cargo with other customers’ goods, providing considerable cost savings. Each lot is tagged individually to ensure error free delivery. As one of the leading specialists in international car and container shipping from the UK, we have earned a well-deserved reputation for being a successful freight forwarder. Our team of experienced and dedicated staff are fully trained in the intricacies of international shipping, ensuring your cargo reaches its destination safely, securely, and on time. Contact us today to learn more about our world-class shipping services and how we can help with your international shipping needs.

Shipping and air freight services from UK to Overseas.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

698 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(698)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was nice doing business with this…

Was nice doing business with this company and looking forward for many to come . My cargo arrived in time ,smooth transaction with hassle free. A decent and down to earth to deal with ,highly recommend.

8 March 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Felix,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Great Service!

Wonderful experience. Good communication, competitive rates and the customer service was on point, with shipment delivered in a timely manner. I would certainly use Ascope shipping again and definitely recommend them to others.

7 March 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear George,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Fast and efficient

I have used it more than once and the services were great, fast and efficient

7 March 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Lydia,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Great Service shipping Vehicles from UK…

Great Service shipping Vehicles from UK to African Ports. I have been using Ascope services and dealing with Mr. Jacob since 2021.

They always reply promptly to your emails, and messages. Hope to still be dealing with them many more years to come.

Keep up the good work Ascope Shipping.

4 March 2024
Unprompted review
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Balde,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Excellent

The timing was exact and the cost is affordable

7 March 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Morris,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 1 out of 5 stars

Terrible service

Terrible service. Had to constantly chase and try and find where my car was. When I eventually went to collect, it was dented too. Would not recommend

6 March 2024
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Reply from Ascope Shipping Services LTD

Dear Unal,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, We are sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to sales@ascopeshipping.co.uk with any further comments, concerns, or suggestions you wish to share.

Rated 5 out of 5 stars

Outstanding Service

I was using Ascope Shipping for the first time and the experience I had with you was excellent. The communication and feedback was on point, looking forward to doing business with you again.

15 January 2024
Unprompted review
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Davies,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 1 out of 5 stars

The service you provide isn’t very…

The service you provide isn’t very clear. I have been shipping containers for some time and when I pay for a container up say Kampala why would I be involved in the Mombasa clearance. Secondly why would you choose for me a bond in which I should take my good because the bond I provided your people in Uganda said they no longer take containers to them and how was that my problem. I think you have a lot to work on moving forward

10 February 2024
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Reply from Ascope Shipping Services LTD

Dear Farouq,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services. Shipping line took care of the clearance in Mombasa, all they wanted from you was paperwork in order to do clearance there. Please also note, shipping line are the one that deal with the bond and not us.

Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Customer service

3 January 2024
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Reply from Ascope Shipping Services LTD

Dear Lawrence,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Shipping containers

Great job. I would recommend them for your shipping needs

3 January 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Dawda,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Excellent service

I've used Ascope shipping for a few years now and their service is first class. If ever I've had any questions or concerns they've always sorted it for me quickly.

3 January 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Neil,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

The best shipping company I have ever…

The best shipping company I have ever used, everything was spot on, I would recommend them anytime everytime in the U.K.

3 January 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear George,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Great service.

Great service.
Great communication
And lastly ... good prices

3 January 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Angus,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

A very good experience with Jacob.

A very good experience with Jacob.

Always there to answer questions.

Timely updates.

Will surely call again

3 January 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Mukuka,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

I’m very satisfied

3 January 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Athie,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Ascope did a great job

Ascope did a great job. I worked with Jacob and he was transparent and easy to work with for my first ever import. We did RoRo through Liverpool and everything worked out great.

3 January 2024
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Matthew,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 1 out of 5 stars

I am disappointed about delivered my…

I am disappointed about delivered my car to Istanbul ,I drop my car at Bristol port ,on 08/12/23 and then i should pick up my car at autoport izmit in turkey on 26/12/23,
so today 01/01/24 i am still waiting for my car in Istanbul,i have to keep calling Ascope Shipping and email them and nobody do anything about than i have to make calls to turkey side agent they told me my car will arrive to the autoport izmit earlier day 09/01/24,
my question is who is responsible for that.
And who is ganna pay for all the cost.
you was messing me around In Turkey,I have to stay in Turkey for two weeks,and i do have a job in uk,and i have to be back for my job in time or i will have to lose my job,and i wanna knows who responsible for all that,
I am really shocked about it all.

1 January 2024
Unprompted review
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Musa,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services. Please note, we closed for Christmas holiday on the 22nd of December to 2nd of January and that is why you were not able to contact us. We have contacted the shipping line and they have advised delay was caused by less manpower at the ports due to the holiday and bad weather and this is something that is out of our control, sorry.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Not much to say

Not much to say. We asked for a service which was delivered without a fuss even though we changed our minds a couple of times. The container arrived on time however, the trailer that delivered the container managed to destroy a wall. That's the only negative about the experience. I'm hoping that I don't get too much resistance when we claim compensation.

6 December 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Roy,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

The shipping process went well and the…

The shipping process went well and the car was received on time.

6 December 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Julius,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Really great service

Really great service, have used Ascope service many times and have never been disappointed

6 December 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Kenneth,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

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