Ascope Shipping Services LTD Reviews 

698
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient processes, noting satisfaction from start to finish. Many highlight the dedicated and friendly staff, particularly mentioning individuals who provide exceptional support and care throughout the shipping journey. Reviewers frequently commend the fast response times and proactive communication, appreciating regular updates and quick answers to all inquiries. The delivery service is consistently described as reliable, with vehicles arriving on schedule and without issues, ensuring a smooth experience. People also appreciate the honesty and professionalism demonstrated by the team.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as excellent from start to... See more

Staff

Customers had positive experiences with staff, frequently highlighting the team's helpfulness,... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the prompt and fast... See more

Delivery service

Users describe positive interactions with delivery service, highlighting smooth and professionally handled... See more

Customer service

People report positive experiences with customer service, highlighting great service, fast responses, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with the company is that right from the booking to the port was so coweek and transparent. The delivery was great because the car didn't have any scratches. I'm very glad to exchange... See more

Company replied

Rated 5 out of 5 stars

I am really satisfied doing business with Ascope Shipping Services. Great service, fast responding, best customer support and care. I got my car without any issue verything has been done correctly. Th... See more

Company replied

Rated 5 out of 5 stars

Great service all round. Very responsive and quick to thoroughly answer all questions. Feel well taken care off throughout the process. Very reliable. Would definitely recommend this service.

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The vehicle arrived in Tema on schedule and the entire shipping process was smooth and professionally handled. Communication was prompt, and I would happily rec... See more

Company replied


Company details

  1. #1 of 2 best companies in Vehicle Shipping Agent
  2. #9 of 15 best companies in Freight Forwarding Service
  3. #17 of 34 best companies in Logistics service
  4. #13 of 28 best companies in Delivery Company
  5. #11 of 21 best companies in Shipping service
  6. #2 of 2 best companies in Vehicle Exporter

Written by the company

Ascope Shipping is a leading specialist in international car and container shipping services from the UK. With over 15 years of experience in the shipping industry, we are a trusted and reliable freight forwarder, providing affordable, safe, and secure shipping solutions worldwide. We offer international shipping through a container shipping service, allowing you to export vehicles or personal effects overseas in a private container. Our 20ft and 40ft containers provide ample space for your cargo, and we can arrange transportation to the port or your loading address. RoRo shipping is the most cost-effective way to transport vehicles overseas. Our purpose-built car carriers safely transport your cars, protecting them from the elements and securing them with straps and chocks. For smaller shipments, our groupage service combines your cargo with other customers’ goods, providing considerable cost savings. Each lot is tagged individually to ensure error free delivery. As one of the leading specialists in international car and container shipping from the UK, we have earned a well-deserved reputation for being a successful freight forwarder. Our team of experienced and dedicated staff are fully trained in the intricacies of international shipping, ensuring your cargo reaches its destination safely, securely, and on time. Contact us today to learn more about our world-class shipping services and how we can help with your international shipping needs.

Shipping and air freight services from UK to Overseas.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

698 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(698)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience and customer service…

Great experience and customer service ..shipping arrived on time as estimated, well done guys see soon again. 👍💯

6 December 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Guled,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Very helpful with all questions and…

Very helpful with all questions and excellent support all the way.

6 December 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Matthew,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 4 out of 5 stars

I was able to contact Jacob anytime i…

I was able to contact Jacob anytime i had issues, he was helpful.

17 October 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Saffet
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Great Shipping Services

Very good customer service. Shipment arrived on time, all goods were accounted for and arrived in excellent condition.

4 October 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Jennifer,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Excellent service always ,thanks a lot…

Excellent service always ,thanks a lot Jacob ✨

1 November 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Nancy,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Excellent services

Very efficient

1 November 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Lloyd,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 1 out of 5 stars

ASCOPE/KRESTEL

THANK JACOB, VERY VERY DISSAPOINTED!
AT FIRST WAS GIVEN A CHEAP QOUTATION, THEN HE CALLED LATER ON AND SAID THE SHIP WAS FULL, THEN THE PROPOSED TO USE OTHER COMPANY(Kestrel Liner Agencies) WHICH IS RAN BY kelly...AVOID THIS ONE FROM 5500 I WENT TO 6100,AFTER THEY CLAIMED MY MEASUREMENTS WERE LONGER BY 25 CM. AGREED CUBIC 9.99M. THERE AFTER SHE CONTINUED TAKING MONEY FOR AMENDEMENTS I HER MISTAKES.
AVOID ASCOPE IF THEY SEND YOU TO krestel liner. IT'S ALL BAD AVOID!!!!!! NEVER COMING BACK LOST 800 QUID

15 October 2023
Unprompted review
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Zweli,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services. The price you have mentioned is not correct, it is less than that, also the price increase was due to the fact that the dimensions you provided were less than what the port got after measuring the truck meaning you pay more than first quoted based on you dimensions.
You also came to ask for correction on the bill of lading after manifest had closed and all shipping line charge for manifest corrector after that and that is why you were also charged for that.
Kind regards,
Ascope Shipping

Rated 5 out of 5 stars

Excellent Service

From the first call to the last follow up, the service from Ascope was top notch. They and they partners supported me throughout the process and made shipping my vehicles easy. I would highly recommend their services.

4 October 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Andrew,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 4 out of 5 stars

Boat arrived with only 2-3 days delay…

Boat arrived with only 2-3 days delay and cargo was in very good condition

4 October 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Georgios,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Always use Ascope Shipping

Always use Ascope Shipping when exporting our goods. We find them to be very helpful, polite and efficient.

4 October 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear David,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

1st class

1st class - as usual.

4 October 2023
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Reply from Ascope Shipping Services LTD

Dear Corin,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Excellent communication eta was very good

Staff was very helpful, I will recommend to my family and friends. Good to do business with you guys. Thank you.

5 September 2023
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Reply from Ascope Shipping Services LTD

Dear Bobson,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 4 out of 5 stars

Recommended shipping agency

Best price, excellent communication, well organised

2 August 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Alasdair,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

I liked their good communication…

I liked their good communication skills. I was informed about every step in my engagement with the agent.
They are doing great job!

2 August 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Jimson,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

5 Stars

Jacob at Ascope Shipping is professional and his service is 5 star.

Thank You, Ascope Shipping.

20 July 2023
Unprompted review
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Ray,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

I have used Ascope Shipping now for…

I have used Ascope Shipping for shipping my cars to Kenya a few times and they always give a good service. I will always recommend them.

17 July 2023
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Reply from Ascope Shipping Services LTD

Dear James,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 1 out of 5 stars

My first hand experience of this…

My first hand experience of this {company} Ascope Shipping, some of the reviews rating them highly so l decided l'm going to go with them. However, to my amazement and disgusting they have let me down at the last minutes. l am flying out to my country next Monday June 17th, the container went on June 6th and will be arriving next Tuesday June 18th, only to receive an email yesterday from Ascope Shipping, they are now refusing to deliver my container until l pay them £190 for going over 30 minutes of the 3 hours they gave me to load a 40''; container. We actually finished loading 5 minutes before the 3 hours given, but the driver was chatting to us when we finished so by the time l signed the paper it was apparently over my 3 hours limit. They clearly used my time to charge me which l wasn't aware of at the time. What l find unfair about all this is that l have no prove, and l can't challenge them due to the fact that l am flying out next Monday so l can't fight them at the moment and l can't afford not to have my container deliver THIS IS DAY LIGHT ROBBERY WHAT THEY DONE, SQUEEZING MORE MONEY FROM A HARD WORKING CARE WORKER, WHO ALREADY PAID THEM £6050 AND I ALSO GAVE THEIR DRIVER £100 TIP WHICH I NOW WISH I DIDN'T. I BE GOING AWAY AND ENJOY MY HOLIDAY, I HOPE THEY ENJOY MY MONEY {THEFTS} WHEN I COME BACK I'M GOING TO CHALLENGE THEM. I HAVE A GOOD SOLICITOR FRIEND WHO'S LOOKING INTO IT BECAUSE THERE WERE CLAWS IN IT THAT DID NOT MAKE SENSE. SO HOW DO THESE CLIENTS UNDERSTANTS WHAT THEY HAVE READ. AGAIN THEY HAVE NO PROVE OF HOW AND WHEN THE WORK IS DONE OR DOING BECAUSE YOU CAN'T TRACK THEM LIKE EVERY MODERN CARS ETC. BASE ON MY EXPERIENCE WITH THIS COMPANY I WOULD NOT RECOMMEND THEM TO ANYONE. IS ONLY MY OPINION, THE CHOICE IS YOURS. I'M JUST VENTING BECAUSE I AM VERY ANGRY. GOOD LUCK TO PEOPLE DOING SHIPPING. SORRY I DIDN'T STAY WITH MY PREVIOUS SHIPPOING COMPANY JOHN WOOD SHIPPING, THEY WERE EXCELLENCE, UNFORTUNATLY THEY NO LONGER DEAL IN HOUSEOLD GOODS SHIPPING, I WAS SO DESPERATE TO USE THEM AGAIN. THEY WERE EXTREMY PROFESSIONAL AND HONEST, I WENT OVER 2 HOURS OF THE 3 HOURS AND THEY NEVER CHARGED ME.....YOU HAVE RESPONDED MY REVIEW AND ARE MAKING EXCUSES JUST LIKE YOU HAVE DONE WITH ALL YOUR REVIEWS, I HAVE THE EMAILS YOU SENT TO PROVE MY POINTS. ASKING £190 FOR 30 MINUTES AND STATING THAT MY CONTAINER WILL NOT BE DELIVERED UNTIL I PAID YOU.YOU ARE THEFTS . EVERYTHING I WROTE HERE IS FACTUAL. ASCOPE SHIPPING NEEDS TO BE EXPOSED. UPDATE: THINGS GOT WORSE, THE CONTAINER ARRIVED TWO WEEKS LATE, I WASN'T INFORMED OF THE DELAY WHATSOEVER. TO MAKE THE MATTER WORSE THEY NEVER PROVIDED ME WITH A WAYBILL SO THAT MEANT I WASN'T ABLE TO RELEASE THE CONTAINER WHEN ITS FINALLY ARRIVED. I HAD TO CALL THIS JACOB, WHO IN MY OPINION SHOULD NEVER RUN A BUSINESS. ALL HE CARES ABOUT IS GRAPPING WHATEVER MONEY HE CAN FROM CUSTOMERS. I ENDED UP HAVING TO PAY EXTRA CHARGES DUE TO THE DELAY. THEIR GOOD REVIEWS I'M CERTAIN ARE NOT GENUINE. STAY CLEAR AWAY FROM ASCOPE. THEY ARE THE WORSE SHIPPING COMPANY IN MY VIEW. I WOULD NEVER USE THEM AGAIN OR RECOMMED THEM TO ANYONE.

13 July 2023
Unprompted review
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Jess,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services. First of all the charge is £95 and not £195.
When we emailed you the quote for container shipping, it clearly stated that you will be given three hours free loading time and there will be extra charge after that per hour or part there of (meaning even if you go over by 10 mins, it is charged as an hour by the haulage company).
Shipping line forwarded us a document from driver clearly showing you started loading at 13:30 and finished at 17:00, this means you went over by half an hour which also you signed and accepted it and gave it back to the driver, so based on the signed document, shipping line will charge for the extra time you went over.
Kind regards,
Ascope Shipping

Rated 5 out of 5 stars

Great price. First class service.

Ascope Shipping is very reliable. This is my first time with them. The price of shipping was very competitive for a start. Jacob was very helpful and professional. Always at the end of the phone to answer any questions and ready to help even when it looked like my documents had gone astray.

4 July 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear John,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

With you all the way to the end of the job.

Very honest and trustworthy people. Have done several export jobs for me to Africa. Good information throughout and any concern fixed without delay.

6 June 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Francis,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Jacob is just awesome

Jacob is just awesome. His prompt communication is amazing. He gave me the best service. I received my car in good shape. Thank you Jacob.

6 June 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear David,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

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