I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... See more
Company replied
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I wa... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Megan was super helpful and friendly
Megan was super helpful and friendly, whenever I had a query she answered promptly and efficiently. Megan is a real asset to your team 😊
10 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Kerry, thank you for your fantastic review! Megan was happy to help with your query. Best wishes, Ashbourne
Tiffany is always helpful and very…
Tiffany is always helpful and very customer service focused and does reply very quickly so 10/10 for me, and great communication, well done
11 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Major, thanks for your positive feedback, it’s really appreciated as we work hard to ensure all members receive a great service and Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Excellent customer service.
Zoe was extremely helpful when I contacted Ashbourne. She dealt with my query quickly, professionally, and made the whole process straightforward. Her excellent customer service and willingness to help were greatly appreciated. Thank you, Zoe!
12 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Tiffany, you're very welcome, thank you for taking the time to give us such excellent feedback! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Fantastic Customer Service
Sophie who has helped me on a few occasions now always responds very quickly (often within minutes!) and is polite, friendly and the support is 1st class. Fantastic communication and customer service! I'd give more than 5 starts if I could :)
12 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Samantha, thank you for taking the time to give us such an amazing 5 star review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
Isobel was awesome
Isobel was awesome, she was polite straight to the point and had my query resolved in minutes!
12 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Callum, we really appreciate you taking the time to leave us a 5 star review! Isobel was happy to resolve your query swiftly and effectively. Best wishes, Ashbourne
I love Megan
Megan was so polite, efficient and professional! She quickly resolved my direct debit issue (that was my fault) and changed my direct debit date. She was a delight to deal with and I felt so at ease speaking with her.
Loooove her!
11 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Amy, thank you so much for taking the time to give us such a lovely review! Megan was delighted to be able to help you. Best wishes, Ashbourne
Sophie
Sophie, helped me get my issue resolved. It’s nice to have someone do exactly as they say. Thank you for your help.
11 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear David, you are very welcome and thank you for your great review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
Excellent Customer Service Support
Excellent Customer Service Support
I really appreciated the kind and prompt help provided by the Live Chat UK service, it was a fast, easy and accessible way to get the help I needed.
Thanks again :)
11 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Roza, thank you for your excellent feedback! We all work really hard to support members quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Tiffany was so great
Tiffany was so great, quick and efficient. she answered my query regarding my membership so quick and with precision.my interaction with her gave me more confidence and assurance that I have chosen the best gym.
not just her but the staffs at the pegasus branch of Aylesbury as well. very welcoming, feels like a family.
11 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Thanks for your review, its so nice to receive positive feedback as we work hard to help members when required. Tiffany was pleased to help you and we really appreciate the 5 stars! Best wishes, Ashbourne
Great company to deal with
Great company to deal with. Their live Web chat is quick an efficient. I interacted with Charlie today who dealt with my issue with no fuss and most importantly gave a solution to my issue. Many thanks.
11 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Canyon, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Charlie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie was very supportive and dealt…
Abbie was very supportive and dealt with my case swiftly and efficiently.
9 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Marlon, thank you for your great feedback! Abbie was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes, Ashbourne
Very easy to use
Very easy to use. Great company that sorted my subscription
9 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Jayne, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Herbie, thank you for your excellent feedback! We all work really hard to support members quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Shannon was very helpful in helping me…
Shannon was very helpful in helping me cancel my gym membership. Quick response and communicated with the gym for me
5 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Hamish, thank you so much for your great feedback! Shannon was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
I wanted to freeze my membership quite…
I wanted to freeze my membership quite quickly and once I was put through to Chloe, it had been sorted within a matter of less than an hour. Put myself at ease before I flew out for travelling! Thank you again Chloe
5 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Aysha, thank you for taking the time to give us a 5 star review! Chloe was happy to help with your freeze request and we are delighted that you are another happy member! Best wishes, Ashbourne
Isobel was very helpful and everything…
Isobel was very helpful and everything I needed was resolved quickly, 5 star ⭐
4 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Craig, thank you for taking the time to give us a 5 star review! Isobel was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Shannon was so helpful with queries…
Shannon was so helpful with queries about my contract on the live chat. She was efficient and prompt with support, and explained everything really well. Thank you!
4 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Rebekah, thank you for taking the time to leave such an amazing review! Shannon was happy to help you find a resolution to your query, and we are delighted that you are another happy member. Best wishes, Ashbourne
Tiffany was great when I needed…
Tiffany was great when I needed support, I couldn't of asked for better.
She gave me the advice that I needed and dealt with my issue swiftly and professionally.
Thanks again!
4 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Miss Kayleigh, you're very welcome! Thank you for taking the time to leave us such a fantastic 5 star review. Tiffany was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Foundry Gym Nottingham - Amazing Facility
Foundry Gym Nottingham is easily one of the best gyms in the area. It is super spacious, so you never feel cramped, and the equipment is always clean and well-maintained. The support staff are friendly and attentive. A huge shoutout to Tiffany, who went out of her way to be helpful during my visit. Great atmosphere overall!
4 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear B, thank you for your positive feedback, we really appreciate you taking the time to leave a review and Tiffany was pleased to help. Best wishes, Ashbourne
I contacted Ashbourne with a query…
I contacted Ashbourne with a query relating to my direct debit and received a response to my email within 10 minutes, Amanda was very helpful and helped me resolve the issue quickly, she is a credit to your customer care team.
2 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Pete, thank you for taking the time to leave such an amazing review! Amanda was happy to help you find a resolution to your issue, and we are delighted that you are another happy member. Best wishes, Ashbourne
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