I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... See more
Company replied
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I wa... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you, Sophie 🫶🏼
I contacted Ashbourne Management today to cancel my daughters gym membership. I received an email back within a couple of hours from Sophie, who made the process so quick and easy! She even let me know that my daughter could still use the gym up until the membership end date, and also gave confirmation that my membership is still up and running (which was very reassuring as I didn't want to cancel mine by mistake 😅). Top class customer service, Sophie is an asset to this company!
1 June 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear A. dot, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Sophie was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Konstantinos, thank you for taking the time to give us such great feedback! Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Rachel, thank you for taking the time to share such excellent feedback! Best wishes, Ashbourne
Good service overall
Good service overall. Payments taken on time. Very quick customer service (used the live chat). Abbie was very helpful and swift with cancelling my membership.
26 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Tpaddon, thank you for your positive feedback, we really appreciate you taking the time to leave a review and Abbie was pleased to help. Best wishes, Ashbourne
Quick responses and efficient dealings
I had to cancel my membership due to moving locations with work, confirmed on email, had response the very next day confirming the cancellation date and that the final payment had been made… wasn’t with the gym long that uses this company for membership payments to comment, but original payments came out on the date agreed and cancellation was as agreed / notice upon sign up…
18 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Wayne, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
Great customer service today with Abbie…
Great customer service today with Abbie today from Ashbourne Membership Management!
20 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Leanne, thank you for your great review, we really appreciate the positive feedback and Abbie was happy to help as always. Best wishes, Ashbourne
Amanda was so efficient and helpful
Amanda was so efficient and helpful. Great service.
20 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Victoria, thank you for your great review, we really appreciate the positive feedback, and Amanda was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
They’re so friendly and helpful even u…
They’re so friendly and helpful even u ask again and again they’ll treat you gentle
18 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Shah, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
Very quick replies by email within…
Very quick replies by email within minutes, straight forward and very helpful, 10/10 service 🙌
18 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Thank you so much for your excellent feedback, we are really proud of the 5 star service that we provide to 1000’s of happy members each week 😊 Best wishes, Ashbourne
Excellent service had a query was…
Excellent service had a query was sorted out so quickly very pleased
14 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Michelle, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Great customer service
Great customer service. Wanted to change my direct debit date. I requested out of hours. Abbie responded promptly the next day and resolved the query. Quick and easy.
14 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Adele, thank you for taking the time to give us such a great 5 star review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very helpful
Tiffany was very helpful and helped me resolve me query very quickly!
13 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Stevie, thank you for your fantastic review! Tiffany was happy to help with your query. Best wishes, Ashbourne
Charlie was kind and resolved my query…
Charlie was kind and resolved my query quickly via the live chat - thanks
14 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Thanks so much for your kind words, we really appreciate your feedback, and Charlie was delighted to help you. Best wishes Ashbourne
Abbie was very good
Abbie was very good. Spoke with kindness and was easy to communicate with
14 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Laura, thank you for your great review, we really appreciate the positive feedback, and Abbie was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Excellent service
Excellent service
Quick and very customer friendly
Really appreciate the quick and polite responses to my query
Really does help retain us as clients
Happy that we have a team we can trust to help us
13 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Melissa, thank you for taking the time give us a 5 star review! We all work hard to support members when they contact us, so you review is really appreciated. Best wishes, Ashbourne
Thanks Tiffany
Tiffany was great. Answered promptly. Sorted my issue without any hassles.
Thank you.
13 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Ally, we really appreciate you taking the time to leave us a 5 star review! Tiffany was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
Braveley helped me
Braveley helped me , listened my to my problem and sorted it
Really appericiate
13 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Cool Guy, thank you for giving us 5 stars! Beverley was delighted to be able to deal with your problem quickly and efficiently. Best wishes, Ashbourne
Great service
Great service, courteous staff who are very helpful. Provided the outcome I was hoping for without any issues.
13 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Cat, thank you for taking the time give us a 5 star review! We all work hard to support members when they contact us, so you review is really appreciated. Best wishes, Ashbourne
Amazing customer service
Megan provided a lightning quick response to my membership cancellation request. She confirmed my request answered my question re last dd payment, with no pressure or attempt to change my mind.
Excellent friendly service, many thanks .
12 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear G Macklin, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Abbie was professional and efficient
Abbie was professional and efficient, listening to my query and acting upon it quickly. I'm very happy with the customer service that I've received today. Thank you
12 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Jane, you are very welcome and thank you for taking the time to give us such a great 5 star review! Abbie was delighted to help you. Best wishes, Ashbourne
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