While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This company has been through some management and name changes, but the dedication to personal service has remained the same. Best place I know of to get reliable information concerning the products t... See more

Rated 5 out of 5 stars

I easily found my everyday sunscreen, Total Block spf 65 transparent, on their website. Besides having free shipping I have the assurance of having fresh products - expires in June 2017!!! No local st... See more

Rated 5 out of 5 stars

These products are amazing as my order was delivered within 3 - 4 days and I have seen a massive difference in my skin in just a few days of use.. My pores are no longer visible, my skin feels smooth... See more

Company replied

Rated 5 out of 5 stars

I recently received my order from Askderm. It was nicely wrapped, arrived early, in spite of all the snow in my area, and also came with some surprises I hadn't expected. I have ordered from Askderm... See more

Company replied

Company details

  1. Skin care clinic
  2. Pharmacy

Information provided by various external sources

askderm has over 2,300 skin care products, excellent customer service, free samples with every order, and free shipping on all orders over $49.


Contact info

4.9

Excellent

TrustScore 5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

This company has been through some management and name changes, but the dedication to personal service has remained the same. Best place I know of to get reliable information concerning the products they sell. Also, they stand behind their products and their service - I've been a happy customer since the turn of the century!

12 September 2019
Unprompted review
Rated 5 out of 5 stars

Great Service

Received my order promptly and the complimentary samples seemed to be tailored to match up with the order...I like that!

3 November 2015
Unprompted review
Rated 5 out of 5 stars

excellent

..and this time I bought 6 Scaraway, and I hope to have the same efficiency, thanks, Ayse Celasun

27 October 2015
Unprompted review
Rated 5 out of 5 stars

Excellent!

My experience with Askderm has been fantastic - excellent customer service and the Glycolix 20% cream is a great product. I didn't feel any activity on my skin at first (it's pretty resilient) but after a few days the acids began to work and it's done a great job. I'm very pleased overall and I will absolutely be back.

19 October 2015
Unprompted review
Rated 3 out of 5 stars

website only issue

website offers 10-15% discount at checkout. The problem is I never saw the discount box for code entry. Please adjust my charge applying my discount.

12 October 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your feedback! Our customer service team is more than happy to assist you with a refund with a coupon that you had. Someone will be in contact shortly!

Rated 5 out of 5 stars

Good overall experience

There were no problems finding, buying and receiving my products in the mail. I only wish that for coupon codes, it is clearly highlighted in the shopping cart which product(s) it was NOT applied to due to manufacturer restrictions.

8 October 2015
Unprompted review
Rated 5 out of 5 stars

Fast processing and shipping!

I ordered on Wednesday evening and received the package the next Monday. I enjoyed the 30% off coupon! I'm always happy with my purchase.

8 October 2015
Unprompted review
Rated 5 out of 5 stars

Excellent website

Never heard of or used askderm.com in the past. Did a search for a particular product and found it on askderm.com. I am very satisfied with the service and the pricing. Ordering was simple and received products within a week. Also received a free sample and will probably place an order for it in the future.
Thanks! ! !

15 September 2015
Unprompted review
Rated 5 out of 5 stars

Good

This cleaner looks cute, and not harm your skin. I have very bad skin, so I am hard to impressed by any product, but this one works well.

14 September 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look