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Rated 5 out of 5 stars

This company has been through some management and name changes, but the dedication to personal service has remained the same. Best place I know of to get reliable information concerning the products t... See more

Rated 5 out of 5 stars

I easily found my everyday sunscreen, Total Block spf 65 transparent, on their website. Besides having free shipping I have the assurance of having fresh products - expires in June 2017!!! No local st... See more

Rated 5 out of 5 stars

These products are amazing as my order was delivered within 3 - 4 days and I have seen a massive difference in my skin in just a few days of use.. My pores are no longer visible, my skin feels smooth... See more

Company replied

Rated 5 out of 5 stars

I recently received my order from Askderm. It was nicely wrapped, arrived early, in spite of all the snow in my area, and also came with some surprises I hadn't expected. I have ordered from Askderm... See more

Company replied

Company details

  1. Skin care clinic
  2. Pharmacy

Information provided by various external sources

askderm has over 2,300 skin care products, excellent customer service, free samples with every order, and free shipping on all orders over $49.


Contact info

4.9

Excellent

TrustScore 5 out of 5

449 reviews

5-star
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Rated 1 out of 5 stars

Nothing to Review

Never received the product, so hard to write a review!

9 September 2015
Unprompted review
askderm logo

Reply from askderm

Hi!

The tracking for your order states it was delivered on Tuesday September 8, 2015 in your mailbox. If you did not receive this package, customer service is always more than happy to help! Please live chat, call 800-393-3848 or email support@medaltus.zendesk.com for further assistance.

Have a great day!

Rated 5 out of 5 stars

Super Awesome

This company, ROCKS!!! Not only are their products awesome, Customer Service was right there to answer any concerns I had...

31 August 2015
Unprompted review
Rated 5 out of 5 stars

excellent

It is the first time I shopped on this website. The item is wonderful and USPS is very fast. It just took about four days shipping my package. I will buy something on this website in the future.

31 August 2015
Unprompted review
Rated 5 out of 5 stars

perfect

I bought luna mini and get it in only two days by USPS. It's really a good shopping experience

31 August 2015
Unprompted review
Rated 5 out of 5 stars

nice service

Have all the stuff I want,always have an attractive price,fast shippment.

28 August 2015
Unprompted review
Rated 4 out of 5 stars

Really great lip balm.

I love that the majority of this lip product is made up of essential oils, and not all that fuddy duddy stuff you most definitely should not be putting on your lips. I have very sensitive and chronically chapped lips, and this balm was really nice.

25 August 2015
Unprompted review
Rated 5 out of 5 stars

Great

I hand a great experience. I had gotten a code for a discount and was not able to use the discount for several days after it expired. I wrote to the company and got a quick response with a new code I could use. Because of this great customer service, I will definitely use AskDerm again.

19 August 2015
Unprompted review
Rated 5 out of 5 stars

Great!

I rarely write reviews, but askderm.com warrants one. I ordered a Nip and Fab product because AskDerm had it for less than Amazon.com. I received the product in about two and a half days, and they not only included a free cleansing bar but also three samples of Vitamin C serum and face cream! I'll definitely be visiting this site for face products from now on.

16 August 2015
Unprompted review
Rated 5 out of 5 stars

Great item

I've used this before and my supplier here in town was out. I ordered this and hoped it would be the same. It was and I received it quickly.

1 August 2015
Unprompted review
Rated 5 out of 5 stars

Great website!

This website is easy to use, offers great products and ships quickly.

28 July 2015
Unprompted review
Rated 2 out of 5 stars

shipment

I would be happy to write a review if I had received the product I ordered...I have never even received an e-mail telling me the product has shipped...please advise me as to when I will be receiving the product ordered.

26 July 2015
Unprompted review
askderm logo

Reply from askderm

Per the tracking available, your order is scheduled to be delivered today. Please let us know if we can further assist!

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