AskDirect Reviews 

1,103
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent service and straightforward ordering process, often highlighting the competitive pricing that makes products significantly cheaper than elsewhere. Many consumers also praise the fast and efficient delivery, with items often arriving sooner than expected and well-packaged. People are generally very satisfied with the quality of the products received, finding them to be as described and performing well. However, some customers also noted occasional issues with delivery, such as items being stuck in transit, not arriving on schedule, or experiencing significant delays and missed delivery appointments.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt delivery... See more

Price

Customers consistently note positive experiences with price, often finding products significantly cheaper... See more

Product

Users describe positive interactions with product, often highlighting great prices and discounts compared to... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and even ten out... See more

Order

Reviewers mention positive feedback about order, highlighting easy ordering processes and quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, i ordered my item on line to be delivered to my home address in Scotland. When i received my email confirmation I noticed it was ready for collection the next day at Windsor, I ob... See more

Rated 5 out of 5 stars

Brilliant company, fast delivery, perfectly packed item at a great price, couldn’t ask for more! I have to admit I was hesitant as I hadn’t heard of them before and the price was so much less than el... See more

Rated 5 out of 5 stars

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more

Rated 5 out of 5 stars

I originally bought headphones through Amazon and DPD messed up the delivery and returned them...i spoke with Pritti at the customer service line and she was super helpful. I bought another pair, she... See more


Company details

  1. #25 of 41 best companies in Photography shop
  2. #32 of 83 best companies in Computer Shop
  3. #26 of 38 best companies in Hi-fi shop
  4. #21 of 49 best companies in TV shop

Written by the company

We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,103)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A first and certainly not a last!

An overall great consumer experience. I read it was a family run business and although I like to support small businesses, they generally find it difficult to keep up with the bigger companies. However, in this case, having read the online reviews I had some faith in the process and ordered a Sony product which they also happened to price-beat any other search. I really admired their dispatching process, which was informative and arrived much faster than stated. Well done guys, I can’t wait to come back when that time comes. Thank you from a conscious consumer’s point of view.

25 April 2024
Rated 5 out of 5 stars

Excellent service and great price

Excellent service and great price. Bought refurbed Sony headphones - absolutely spot on and a 3 year warranty too - £80 cheaper than price of regular ones and they are absolutely spotless. Customer service was second to none.

16 April 2024
Rated 5 out of 5 stars

An excellent experience from start to finish!

I seen ask direct come up when I had googled the product I was looking for and was initially sceptical. Having done some research on trust pilot I was convinced that it was legitimate and ordered a Sony soundbar that had been refurbished but came with a 3 year guarantee. I ordered it late Saturday night/early Sunday morning whilst working nightshift and it was delivered on Tuesday after I recieving an email from Sony with details of the 3 year guarantee directly from them. Overall an excellent experience and I will be looking on askdirect for any future purchases I am planning on making.

14 April 2024
Rated 5 out of 5 stars

Perfect!

Very efficient and quick and easy to use. Everything was perfect and could not be improved.

18 April 2024
Rated 5 out of 5 stars

Despite the dubious website

Despite the dubious website, I ordered a open box WF-1000XM5. I'm really happy with it, it came sealed and in great condition.
I also called them about expedited delivery and they were great. Recommended.

4 April 2024
Rated 5 out of 5 stars

Open box means refurbished

The delivery went smoothly and very fast, delivered before the estimated time

Although refurbished, came with 3 year warranty, ordered Sony HT-A7000 soundbar and Sony SA-RS5S speakers

Haven’t installed yet, will update once done

1 April 2024
Rated 1 out of 5 stars

Misinformation

I just ordered a pair of Sony XM5 headphones. On the website it says that they were open box return. When I received them, it said on the Sony box that they are refurbished. You can't just lie about the product you're selling... Sort it out!! Will be returning these.

5 April 2024
Unprompted review

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