Aspen Dental Reviews 

My first initial experience was not great I wasn't a lot of pain they did nothing for that then I had dentures that literally would just fall out and was told Dentures aren't going to fit because I have no teeth of course I got upset and I called and I told him how upset I was but they did make it right they had me come back in they did the whole process and got me some Dentures actually fit

Apen Dental is the worst on all accounts! poor service, con artists! Do not waste your time or money!

This company is the worst space for anyone looking to fix large issues with their teeth. They make tons of money off the uninsured and the vulnerable. It’s a well oiled machine of fast pace fancy machines and tv to show you your mouth and all the issues convincing you with fancy language that you need them. The xray process makes you feel like your getting some thing special for the initial cost. Then they cart you to the room here the dental hygienist comes in and with a fancy tool she takes images of your teeth which will show up in a tv screen so you can see for yourself. Then she begins to number off in a series of number 1 2 3 2. 3 3 and so on the issues with your teeth. They give you hope by telling you the PLAN before they can do what you actually came in for they MUST bring you in several times to clean scrape etc. The debris comes in and tell you his plan of action fill cavities you need a crown wick is done in 2 parts. He says don’t worry we will come up with a plan….. they bring you into a separate area to wait for the very upbeat appointment and financial advisor where she books appointments and shows you again a diagram of your teeth that need fixing talking very quickly and giving you an iPad to fill out your financial information. I finally said ok ok what is the total she said press this button on the pad the total was over 10 grand I nearly fell out she said well you can try to apply for financing It’s a third party company they say not a hard inquiry but it was. Long story don’t go it’s literally like they were trying to con me I to buying a car. Terrible and actually very sad. Most insurance companies do actually cover the services and if you don’t have health coverage go to the by states market place affordable care. I sat in the parking lot and called my insurance company and asked lots of questions to find out they actually cover what I need I didn’t think they did bc of what a prior dentist told me. Always check yourself trust no one when it comes to your health these ppl rob you blind I will never ever be back

I was profiled, ah, my lord.So the fact that I needed oral surgery, I got turned down after we were ready to go here, and he said yes.But then they said no, not whither.Without sedation, that's it, he profiled me and I was done.This is good news

Called yo verify they treated dental emergencies and was told yes made appointment for that day for my husband. Which his entire side of his face from temple to jaw was severely swollen and he was in horrible pain. We arrived and when they took him back they continued to pull on and shove things in his mouth even after he told them multiple times it was causing more pain. They stated his blood pressure was very hight at this same time. Im a nurse and no matter what the patient is the only one who knows how intense their pain is and they disregarded everything he told them. They didn't pull the broken tooth at all instead set him down trying to get him to finance $9000 work of dentures. We left there in more pain then we arrived with and nothing done over 2 hours later. I wouldn't recommend this place to anyone nor will we ever be returning there.

Very unprofessional experience at Aspen Dental. The Office/Finance Manager was rude, dismissive, and spoke to patients in a condescending manner.
What was most concerning was that private financial matters were discussed openly at the front desk, within earshot of other patients. This should never happen those conversations need to be handled in a private setting to protect patient confidentiality.
Between the poor attitude and lack of respect for privacy, this visit left a very negative impression. Aspen Dental seriously needs to address professionalism and how patients are treated. These type of behavior will make a bad name for a company.Customer Service training definetly needs to be put in place.

Went to Aspen dental for s broken tooth
Ended up getting my teeth pulled. Now I have dentures I can’t even wear. When they pulled my teeth two broke into pieces instead of them cutting them out. One tooth bleed like a bloody nose for over ten minutes. They said it will be 6 months before I get my permit dentures never heard of such a thing. After I get my dentures and last cleaning I will not be going back

I went to Aspen Dental when having some minor pain in one of my teeth when biting and chewing. They x-rayed my teeth and explained to me that I had a very large cavity that would require a root canal. They even showed me the x-ray and pointed to something that I could barely see. I was surprised that a tooth that just recently started hurting and had such minor soreness would need a full root canal with sedation, so I scheduled a second opinion appointment at another office. They told me that I did not have a cavity at all, it was simply a piece of food stuck in between my teeth. They were able to remove the food, and my symptoms immediately went away. I will never trust Aspen Dental with my healthcare again.

I scheduled for a regular cleaning. After they did xrays I asked repeatedly if my insurance was covering what they were doing and they said yes. Got put at a sales desk with two quotes for "needed" work. One was $8,000 the other $4, 000.... they also told me that I had periodontal disease and could't get a regular cleaning. I had to pay $300 cash for supposedly what my insurance would not cover. They did the deep clean. Later I looked at the proposed quotes and they had tacked on a $3,000 elective treatment that i didn't need or ask for. Even though I rejected the proposed treatment plans and paid $300 cash to "cover what ins wouldn't " Now I have a bill for $1300 for a tooth cleaning. I actually felt violated when I left there and can't believe in this day and age a business can get away with this. The are definitely scammers! Don't make the costly .istake i did. I also saw another dentist since then and I do NOT have periodontal disease. Apparently they do this to a LOT of people to upsale.

IF you want upfront and honest care, do NOT go to Aspen Dental. Not only did they not review my dental benefits other than a cursory look, but not what had been done and when some things could be done in the future, but did not get prior authorization, so I had to pay for what was declined. That which was declined had just been done less than a year before, and the imaging that was not covered was not due to be covered again until 2027. Had they done what they should have done, and had they informed me before hand, I would NEVER have had the work performed at this time. I felt I was treated like a cow going through the auction pen. They were not personal, and surely did not respect my rights, or personhood. They just wanted to rake in the $$$$. NEVER Again. Even my insurance company told me after I called about what happened to my coverage, that they NEVER recommend Aspen Dental anywhere for obvious reasons. Now I know.

Beware they will use your information to apply for loans and credit cards in your name. I would give them a zero if I could. The staff at the Riverside Drive, Macon,GA office used my info to apply for a Care Credit credit card and a $26,000 Loan in my name. This is fraud.

I went to the Aspen dental in Ypsilanti Michigan the people are friendly enough I have no problem with the people I have a problem with the billing I got upper dentures I'm now wearing a temporary denture which I will have to wear for another year because Aspen dental will not give me an appointment for my impressions for my real dentures until my bill is paid off I have paid the majority of it but 6 months after I got my dentures I got another bill for $298, I'm working with my Medicare advantage program to find out why they didn't pay that and what my legal resources can be but in the meantime I am paying them a monthly fee now so that I can get my impressions done and I can get my real dentures except that they won't let me do it because it has to be paid in full and I refuse to pay it in full until I get it resolved with my advantage plan. Everyone who reads us please remember that they record all of their phone conversations so write down the date and the time and who you spoke to and if need be we can work together and get the Aspen dental shut down in the areas where we're having the most trouble.

Very disappointing experience at Aspen Dental.

I had to ask multiple times for a lead apron with a thyroid cover, and was initially told it wasn’t available—only for them to produce one when I said I would not get xrayed without it. The X-rays were also painful, with equipment that was too large and cutting my mouth until I told them to stop, they then offered a smaller plate.

Then I was told I needed a deep scaling and multiple crowns, which completely contradicted a recent exam I had just six months ago. It all felt inconsistent and more focused on upselling than actual care.

I ended up leaving and would not recommend based on this experience.

Palm Harbor FL Manager RENAE needs customer service training. I drove 45 minutes for a cleaning appointment and pick up my moto trays… I walked out with my trays because of crazy the office manage RENAE acted. She yelled and screamed at me infront of her staff because I questioned my benefits. Seriously , she needs a different job that has nothing to do with people. If this how she talks to paying customers, I would hate to see how she talks to her enemies.

I was lied to and mislead about pricing.
i wasnt told about procedures being done to me. I was given extra novocaine, because they were seeing patients in between me. They used a dental mirror as a retractor, & they can but not aggressively and thats why I got an infection in jaw and had to go to the er. On top of the infection of the 2 teeth he had pulled two weeks prior which also had infection I now had one in my jaw.. IT WAS A HORRIBLE EXPERIENCE @ i wouldn’t wish this on my worst enemy. I was never given any after care instructions either. When I reported it the unprofessional person i spoke with hung up on me.

Wouldn't go here unless you want to pay for the rest of your life. They will give you one price, then after you agree they will charge you for every visit even after said price has been paid!!

This Franchise does not give you your smile back! They bankrupt you first then abandoned you as a patient give you a no trespassing because they won't give you a refund

I went to the Aspen Dental in Florida City, first the receptionist was great and very helpful with my insurance, i had to have two teeth extracted and Dr. Yare insured me there would be no pain at all and that is exactly how it was, 10 minutes later both teeth were out and i almost didnt realize they had started. Maria her assistant was more than helpful making sure i was comfortable with the procedure. I cannot say enough good things about Dr Yare, kind,courteous, kept me informed about what she was doing. I drove 30 miles to get there and would have driven 300 if necessary just to see Dr. Yare, i am customer for life now. Thank you Dr. Yare and your whole staff i appreciate all of you.

I received a call two days before my scheduled dental appointment, asking the same questions I had been asked when I initially scheduled it weeks ago. I have several dental issues that need attention, including a crown adjustment. During the discussion, I was informed that the dentist would charge me the full amount for adjusting my crown, as if it were a new one. I was told the dentist would need to remove my crown. You do not need to remove a crown to do an adjustment. A new crown is 1,500- 2,000 dollars so that amount for an adjustment is outrageous!!! They highly recommended that I visit the dentist who had placed the crown on me. This was the first time I had ever heard such a recommendation.
I believe that whoever scheduled the appointments should have informed me or the office well in advance, at least more than two days before the appointment.

Happy that I used Aspen on Hall rd. and Hayes. Fantastic place after years years of neglect. I was hit in the mouth by a baseball 49 years ago. I neglected my mouth for decades afterwards, it hurt everyday....finally I gave up, went to Aspen found Dr. Donovan Semma! I cannot express how happy I am now! Great place, staff,and procedures! It took 9 days from start to finish. Absolutely Happy!!!!